サンデッキ

マルガリータヴィル レイク リゾート レイク オブ ザ オザークの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 1005 件の口コミ中 466 件が非常に良い" "
評価 8 - 1005 件の口コミ中 308 件が良い" "
評価 6 - 1005 件の口コミ中 119 件が普通" "
評価 4 - 1005 件の口コミ中 78 件が不満" "
評価 2 - 1005 件の口コミ中 34 件が非常に不満" "

8.2/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We went as a family and had a great trip! The resort was busy, but the staff handled everything very well! we will be back
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is really wonderful here. Rooms are comfortable and the restaurants are good, but a tad pricey.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Joanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 5 月 15 日)
Thanks for the great rating Joanna - Fins Up!

10/10 (非常に良い)

LaTunija

Everything we didn't even have to leave the resort.
2024 年 5 月に 3 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Thanks for the great review LaTunija! Fins Up!

10/10 (非常に良い)

JASON

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
👍
2024 年 3 月に 2 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 5 月 11 日)
Thanks for the great rating Jason!

4/10 (不満)

larry、ankeny

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We asked to be moved to another building as I have trouble with stairs. They instantly got us moved
2024 年 4 月に 2 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Thanks for the review Mary - great to hear our team got you in a comfortable spot. Fins Up!

10/10 (非常に良い)

Jeff

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was everything we wanted
2024 年 3 月に 3 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Awesome to hear Jeff - Fins Up!

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 4 月 28 日)
Thanks for the Fintastic rating Danielle!

10/10 (非常に良い)

Stacy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is very well maintained. The 2 restaurants we tried were not very good. The one had a huge group that were so loud we had to leave and the pizza place was awful. Dining wise it was a total bust. The room is nice but the balcony light can’t be turned off and it attracts bugs. It doesn’t have a screen door so having fresh air is out of the question because of the light attracting bugs.
2024 年 4 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 4 月 21 日)
Thanks for the review Stacy. I was concerned to hear about the missed opportunities with our Pizzeria and other restaurant. I was hoping you might be able to provide more details so we may address appropriately. Feel free to reach me at the main hotel phone number - I would be delighted to take your call.

10/10 (非常に良い)

Michael

2024 年 4 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 5 月 11 日)
Fintastic rating Michael - thank you!

10/10 (非常に良い)

Brooklynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 4 月 19 日)
Thanks for the Fintastic rating Brooklynn!

4/10 (不満)

Paige

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The check in staff was so friendly and helpful. The room was clean but very dated. The pool being in a different building and having to park in a parking garage did not make me feel safe to travel here alone as a woman. The building with the pool did have available rooms that we could’ve switched to BUT it did not have an elevator. Overall for the price we paid it was not worth it. The views were stunning though.
2024 年 3 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for writing a review Paige - and for taking the time to share the experience. We appreciate the details so we may address these missed opportunities, and your feedback is very important in our effort to improve upon our services and amenities. I apologize for not meeting all expectations for the cost, and hope to have another opportunity to welcome you back to the lake for a more economical visit.Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.

10/10 (非常に良い)

Rechelle

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
The staff was so pleasant and always accommodating.
2024 年 3 月に 2 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 3 月 30 日)
Fintastic review Rechelle - thank you!

6/10 (普通)

Michele L

家族旅行
良かった点 : スタッフとサービス
The carpet in our room was bunched up. Room smelled. Front desk staff was very friendly and helpful.
2024 年 3 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for writing a review Michele - and for taking the time to share the experience. We appreciate the details so we may address these missed opportunities, and your feedback is very important in our effort to improve upon our services and amenities. I apologize for not meeting all expectations, and hope to have another opportunity to welcome you back to the lake. Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 3 月 26 日)
Great rating Rebecca - thank you!

10/10 (非常に良い)

Lori

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location. Staff very friendly
2024 年 3 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 3 月 26 日)
Thanks for the great review Lori! Fins Up!

10/10 (非常に良い)

Zach

2024 年 3 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2024 年 4 月 19 日)
Thanks for the great rating Zach! Fins Up!

10/10 (非常に良い)

Marceisha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 24 日)
Fintastic rating Marceisha - thank you!

8/10 (良い)

Julie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property has been renovated in some parts, still needing some love like in the bathrooms for each room but overall a pleasant stay. Place was fairly empty this time of year which was great but a couple of the restaurants were closed. Kids had a blast.
2024 年 3 月に 2 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for taking the time to complete our survey Julie! We are very glad to know you were pleased with your overall stay. Please accept our apologies for not meeting expectations. We look forward to having you back with us on your next trip to the lake!

10/10 (非常に良い)

Danelle

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 24 日)
Thanks for the great rating Danelle! Fins Up!

8/10 (良い)

Cory

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 2 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for taking the time to complete our survey Cory. Your feedback is very important in our effort to improve upon our services and amenities. I apologize for not meeting all expectations, and hope to have another opportunity to welcome you back to the lake.

8/10 (良い)

Tiffany

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a decent stay. I didn’t like hearing the lady in the room above me walking around in heels so early in the morning, or my neighbor laughing late at night, but it is what it is.
2024 年 3 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for writing a review Tiffany - and for taking the time to share the experience. We appreciate the details so we may address these missed opportunities, and please accept our apologies for not meeting expectations. We hope to have another opportunity to welcome you back to the lake for a more peaceful visit . Should we ever be of assistance the next time you are in our beautiful area, please feel free to contact the resort directly.Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.

10/10 (非常に良い)

Madelaine

2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for the 5 star rating Madelaine - Fins Up!

6/10 (普通)

Brian

2024 年 3 月に 1 泊滞在

8/10 (良い)

Melissa

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have a great stay at margaritaville. The staff was the best part! They were so helpful and accommodating. I had dropped my car keys down the elevator shaft The staff was amazing and retrieved them so quickly! We also had some rowdy neighbors early in the midnight hours and security handled it promptly and respectfully. My kids absolutely love the water park! Having it open until 10:00 p.m super convenient for our late arrival. Would definitely recommend for families!
2024 年 2 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for taking the time to complete our survey Melissa! We are very glad to know you were pleased with your overall stay and the staff. Please accept our apologies for the disruptive neighbors, and for not meeting all expectations. We look forward to having you back with us on your next trip to the lake!Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.

10/10 (非常に良い)

alan、nevada

良かった点 : 清潔度
2024 年 2 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 20 日)
Thanks for the fintastic rating Alan!

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location. Good service. A lot to do right there in the complex.
2024 年 2 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Great to hear you enjoyed an escape to the lake with us Richard - Fins Up!

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family weekend getaway
We stayed 2 nights on Friday and Saturday and we enjoyed the indoor water park on Saturday during the day. It was staffed well and overall very clean and accommodating. We ate most of our meals at the Boathouse and the bartenders were excellent.
2024 年 2 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Fintastic to hear Stephanie - hope to have you back with us at the lake!

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Thanks for the awesome rating Stephanie - Fins Up!

8/10 (良い)

Kathy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Staff were very friendly. Room was clean and comfortable. Options for food and fun are limited in the winter months.
2024 年 1 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for taking the time to complete our survey Kathy! We are very glad to know you were pleased with your overall stay, and please accept our apologies for not meeting all expectations. We look forward to having you back with us on your next trip to the lake!Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.

6/10 (普通)

samantha

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Nice staff, but rooms could use an upgrade
I can’t say enough about how friendly and helpful all the staff was during our stay. Okay here comes the “but”, but I was really surprised at how worn the rooms were. The bathroom door was damaged from previous water damage and the room wasn’t the cleanest. My daughter found a used tissue inside the covers of her bed, after she had slept in the bed for the night. Dusty areas that should have been cleaned. I am a former hotel housekeeper and I really check the cleanliness of the rooms. I realize it’s the off season but it seemed a lot of shortcuts were taken in the room getting cleaned.
2024 年 1 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for writing a review Samantha - and for taking the time to share the experience. We appreciate the details and your feedback is very important in our effort to improve upon our services and amenities. I apologize for not meeting all expectations, and your comments have been addressed by the appropriate departments. We hope to have another opportunity to welcome you back to the lake for a more pleasant visit. Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.

10/10 (非常に良い)

greg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 10 日)
Thanks for the great rating Greg! Fins Up!

10/10 (非常に良い)

Jen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great little place for family friendly weekend. Indoor pool is awesome. Water park is smaller than expected but the kids still had a blast
2023 年 12 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 12 月 13 日)
Thanks for the review Jen - hope to have you and the Fam back soon!

10/10 (非常に良い)

Gary

2023 年 11 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 10 日)
Awesome rating Gary - thank you!

10/10 (非常に良い)

Lee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lots of amenities, great vibe!
2023 年 11 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 28 日)
Thanks for the Fintastic review Lee!

10/10 (非常に良い)

Mark

2023 年 11 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 10 日)
Mark thank you for leaving a great rating - Fins Up!

10/10 (非常に良い)

Min

2023 年 11 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 10 日)
Fintastic rating Min!

4/10 (不満)

Sherri

カップルで旅行
良かった点 : 清潔度
We were there in the off season. I liked that they had shuttles from the parking lot to the main building. Although there wasn't one to be found when I needed one. I liked that the lot and surrounding property were well kept. We were given a room with a water view. I wasn't expecting that. Most of the staff were very nice and efficient. The bartender in the the Boathouse Restaurant was a complete jerk. He was very rude and dismissive. The food in the Boathouse was very over priced and not good at all. The ribeye steak and filet were awful. We were told the vegetable of the day was carrots. But, what we got was a corn/black bean mexican tasting side that did not pair at all well with the the steak. We couldn't eat it. The mashed red skin potatoes were dry and crumbley, and the breadstick was stale. The bill was over $100. We have had better at Applebys for half the price. There are a lot of stairs everywhere in this facility. If you have mobility issues you may not like this place. I had a hard time getting around.
2023 年 11 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for writing a review Sherri - and for taking the time to share the experience. We appreciate the details so we may consider these missed opportunities, and your feedback is very important in our effort to improve upon our services and amenities. I apologize for not meeting expectations at the restaurant, and for any unpleasant and uncharacteristic interaction with the bartender. Please be assured that your comments have been shared with the appropriate departments to be addressed, and we hope to have another opportunity to welcome you back to the lake. Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 20 日)
Fintastic rating Heather - thank you!

8/10 (良い)

Julie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The views of the lake are great. The rooms are large and comfortable. This is very much a go to when I am here.
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 14 日)
Great to see a 10 out of 10 - thank you Melissa!

10/10 (非常に良い)

Cara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great
2023 年 9 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 14 日)
Thanks for the Fintastic review Cara!

6/10 (普通)

Philip

カップルで旅行, 家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
I love margaritaville and have stayed in them all over. But it really bothers me to pay a premium rate and almost everything in the facility is shut down. Bars, restaurants, coffee shops all have hours based on acupancy in the hotel.
2023 年 11 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for writing a review Phillip - and for taking the time to share the experience. We appreciate the details so we may address these missed opportunities. Please accept our apologies for not meeting expectations with the limited hours of the outlets this time of year. As we continue to enhance the amenities of the resort, we hope to have you back with us!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 5 日)
Thanks for the great rating David - Fins Up!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 10 月 31 日)
Thanks for the Fintastic rating!

10/10 (非常に良い)

Colleen

2023 年 10 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 20 日)
Thanks for the great rating Colleen! Fins Up!

6/10 (普通)

Michael

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Very old property. Decent upgrades. But still has a long way to go.
2023 年 9 月に 1 泊滞在
WMGGEMからの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you for writing a review Michael - and for taking the time to share the experience. We appreciate the feedback so we may address these missed opportunities. As we continue to enhance the resort renovations, we hope to have you back with us!

2/10 (非常に不満)

Kristin

家族旅行
This place was one of the worst places we’ve ever stayed! The fact that it is a well known name and place our experience was very disappointing to say the least! The room smelt moldy and I noticed a water spot on the ceiling. But they were totally full so there was no switching to a different room. We went down to the tiki bar to get a drink and it was closed. We then tried to go to the indoor water park…and it was closed… So we thought we’d get a pizza and the pizzeria was closed… Everything was closed the entire time we were there! We went to the pool… The only pool that open was this little unkept pool that’s was nowhere near the bar to get a drink and since there are no outside drinks we had to hike up and down the giant hill the resort is located on. We had to ask for towels 4 times before I finally called the front desk on my phone from the pool and the woman said we don’t just bring them to you. All the while their cart people are just driving around the grounds on their golf carts without passengers. The night before we were leaving my husband hear a sound in the corner (where the water spot on the ceiling was) and the whole corner and couch were soaked so I’m guessing they knew about this problem before! They moved us to a bungalow on the water at 10 pm so we had to pack up and drive down there. That was a little better but they acted like it was a huge favor for us. Then said since you booked through Expedia there is nothing further we can do for you! Very disappoin
2023 年 9 月に 2 泊滞在
WMGGEMからの返信 (投稿日 : 2023 年 11 月 2 日)
Thank you for writing a review Kristin - and for taking the time to share the experience. We appreciate the details so we may address these missed opportunities. Please accept our apologies for not meeting expectations, and for the limited operating hours of our outlets. Pardon any conditions of the room that were in need of attention, and be assured that they have been addressed. If you wish to discuss your visit, please contact the Guest Experience Manager by calling the resort directly.Thank you again for all of your time and for choosing Margaritaville Lake Resort Lake of the Ozarks.