"Our recent stay at this Orlando house was a letdown. It's not about being picky, but this place was just plain dirty – my wife even spotted a cockroach in the kitchen, and I discovered a dead one in the upstairs cupboard, adding to the unpleasant experience. The mattresses and pillows were lousy, giving me neck pain. Sofas were beat up, fixtures were falling apart everywhere. Dad got stuck in a bedroom with a busted door. Upstairs shower was a joke, just dribbles of water. Patio door latch was wonky, and pool heating we asked for is still a no-show after two days. We sent photos of the problems to the management company, and their response was a joke – they just said they 'took note of it' and did absolutely nothing! To top it off, we called again about the pool heating, and turns out they can't fix it because it keeps 'tripping out.' They meant to ring us but didn't. They claim there's nothing they can do about it. Seriously, save yourself the trouble and find a better place to stay."