Our problems started immediately when the code we were given to get into the house did not work. We didn’t arrive until after midnight due to a canceled flight and other travel issues. We called the emergency number and got an answering service. The guy told us he called the number he was given and nobody answered, so he sent them an email. He said that was all he could do. We sat in the driveway for 45 minutes, until after 1:00 AM and called back. He said no one had responded to his email. He then called the number again and we got a call from the property manager, who gave us a backup code which worked. She said the answering service had 3 numbers to call in an emergency but only one had been called.
So, we were happy to be inside, but not happy for long. It was 84 degrees on the first floor and 88 degrees on the second. The thermostat is a Nest which was in away mode so it did not start the AC because there was no activity in the house. We were told this would not happen again.
We were now hoping to get to bed but a smoke detector on the second floor was chirping. We called the property manager who had the maintenance man call. He said there was a button on the unit that would reset it. I pushed it and all the detectors went off scaring my kids to death. The man then said he really didn’t know much about the smoke detectors. Of course, this did not solve the problem so we had to put up with the chirping all night. We were so tired by this point we were able to fall asleep quickly.
The maintenance guy came the next day and fixed the detector after we had headed for Disney. When we returned the temperature in the house again was in the 80’s. When we called this time the manager said she had turned off the away mode. Why had that not been done the day before?
So, we decided to take a dip in the pool, except we found green water and green slime on the pool steps and walls. Another call to the property manager who said she would send the pool guys out but the recent pictures showed the pool in perfect shape. Nice! The pool guys said it was out of chlorine but they had just serviced it three days ago. That is not believable. Basically the pool would not be usable until the next day.
After this, we encountered no more problems. The house was clean and nicely furnished but the property manager did not do their job to be sure the entry code worked, the pool was usable, the AC was working correctly & the smoke detectors weren’t chirping.
