Our family just wrapped up a stay over Thanksgiving. We were a mixed group of mostly adults and a few younger children.
Overall the home was huge! The pictures certainly do not do it justice, and having multiple living areas for our large group to spread out was really helpful. The kitchen was fully stocked and we were able to prepare a full Thanksgiving dinner with no trouble. Be aware though that you must provide all of your own non-reusable items, including coffee filters, any plastic wrap/foil, etc. We were provided with two rolls of paper towels, one roll of toilet paper per bathroom, and a few kitchen trash bags, but this was used quickly. Not a big deal by any means, but something that is important to note for others who are planning a stay.
The home was very clean overall, but the bathrooms could have done with a bit more scrubbing, especially the showers. The linens were clean (though there weren't a ton of them and we did have to wash towels often), and the living areas and kitchen were also very clean. The house was well-kept but showed definite signs of being well-loved, including some worn-down furniture. Not anything major, but just something to be aware of beforehand.
During our stay we opted to pay to have the pool heated. It took almost a full day for it to reach the maximum temperature, and it really wasn't very warm after that. For anyone considering having the pool heated it may be better to save your money and use the community pool, which was gigantic, and extremely well-heated. We opted to use the community pool most days since the pool at the house was a little chilly for us, even with the heat.
Luciana, the property manager, was very easy to communicate with. She responded to emails promptly and provided a great deal of information. She was kind and never made me feel as though I was bothering her.
Overall:
- House is very large and provides ample space for large groups
- Check-in was easy and we appreciated that the door used a numerical keypad, so we didn't have to worry about getting locked out
- Daily trash service meant we could keep the home tidy
- Furniture was very comfy, especially the beds
- The Solterra Resort had an amazing community pool and lazy river.... go there!
- Be sure to pack extra towels, and grab coffee filters, trash bags, and paper products on your way, just as a precaution
Our family would stay again, but there were just a few things to note, which is why I gave 4 stars.
