1st, after notifying the management company via email before the trip that the paperwork we were sent had the wrong date. I was emailed back from Michelle telling me that we are all set for our check-in date August 14th. Guess what? We get to the check-in gate and are not on the list and were told to notify the person we rented from. Then it being Sunday, you have to leave a message and wait for a callback, now mind you, we have traveled from Michigan, kids want out of the car, utilize facilities, etc. After 30 minutes, I received a call from Lisa, and she said that I wa supposed to check in on the 17th I said NO, and I told the person the paperwork was wrong and was told that it was all set. She then tells me she has to call me back. She calls back and apologized and said that we are now on the list; the house was clean but has not been inspected. I said thank you. We got to the house, but obviously it was not inspected because there was no toilet paper in any bathrooms, no soap, and no paper towels, which are supposed to have 1 of each in every bathroom. I know that I supply my own after the 1st set. I've rented several homes. Then when I open the refrigerator and it was filthy, we had to scrub it out ourselves. One of the bathrooms had a cabinet door coming off, the air conditioner in the game room was not working, there were loos cabinets under the sink and the garbage disposal did not work. The WiFi login I was given did not work. I again called and left a message and did not hear back until the next day. Things were dropped off while we're not there which was fine and they gave the updated WiFi login. However that evening we came home to a palmetto bug which I know is pretty common in FL and most homes are sprayed for them. It was 1 so I, got rid of it and tried to calm the kids down. But then the next night we came home, and there were more, again after hours had to call and leave a message. Never heard back, so I called that morning because at this point the whole family was freaking out over these bugs. They did send someone out a few hours later to spray and take care of the repairs that I reported when I first got there. We were hoping after that we would not need to call again, unfortunately, on Friday the air in the game room turned to heat, called that morning, and call again Saturday and Monday. Now mind you it is hot in FL so no air in the game room/laundry room made it so you could not utilize it, finally Tuesday it was fixed.