The good:
The property is in a wonderful location for visiting the parks.
There was plenty of room and accomodations were comfortable.
The property owner, who lives in England, made efforts to be a good communicator and help with any concerns.
The bad and the ugly:
When we arrived for our 4pm check in, the house hay not yet been cleaned from the previous guest. We called the phone numbers of the property management company, to try to find out what way going on and how to fix it. When nobody answered the phones tried calling the owner, unsuccessfully. I then emailed the owner. She did respond to my email within a few minutes.
About 20 minutes after arriving the property manager called me and apologized for the house being dirty and said that she would send a team over immediately.
During the 3 HOURS it took to get a cleaning team there, the property manager never answered my phone calls. She did send return texts, but generally took around 45 minutes to do so.
The cleaning team did a good job but took around 3 hours.
We couldn't check in until around 10pm, 6 hours after normal check in. So, we wondered around town for 6 hours waiting to put kids in bed. We had been up since midnight, Orlando time, to travel from a small town in AZ to get there.
As i complained to the property manager, she asked what she could do to compensate for the problems. I told her that my friends, who own vacation rentals comp or seriously discount stays for guests with bad experiences. She told me that she could waive the cleaning fee and let us do a late check-out. When i informed her that i paid for an extra day, so that we could do late check-out and get the cleaning fee waived, she just said sorry.
The property owner did end up refunding 1 day, which covered the extra day i paid for to waive cleaning and to allow late check-out.
I think there should have been greater compensation for the inconvenience. I had paid for the insurance and asked how to use it and cancel my visit. Nobody even addressed that question.
Our first evening back to the house, after spending the day at Disney, my son tried to warm something up in the microwave. It was broken and wouldn't work. I texted the property manager and she said she would send somebody to fix it the next day. The next day i wasn't fixed She again apologized and said the maintenance man was too busy but would come tomorrow. It was never fixed during our street