There are many small things that could have been overlooked but became harder when they started to add up so quickly. The house is older and in desperate need of some new carpet and paint. The chair legs in the dining area are precarious and bending. Even my 100 pound father was too nervous to sit on them. The far side of the reclining couch works while the other does not. When we opened the reclining side that worked, cheetos fell out (when I mentioned this over the phone to a lady working in the office later on, I was very snottily asked if I took pictures.) We were told there was a Keurig via telephone from StarsVacationHomes before we arrived so we ordered k-cups only to find THREE regular coffee pots and no Keurig. We also had problems with the 2 king size rooms sinks draining. All these things could have been overlooked but as I said, just a bit annoying.
It became a bit worse when we laid down after a very long drive. The mattresses were AWFUL. They were extremely thin and you could feel the dips from where all the previous hips and shoulders have been. After full days of walking in the theme parks, it was terrible to not be able to get a good night rest- even my 7 year old claimed discomfort (were told there were 2 new beds. no.). We were also a little irritated to find that there was no warning/posting of pool maintenance arriving and letting himself into the back deck. On the subject of the pool, we added pool heat and while that seemed to work well, the amount of chlorine made it hard to enjoy. We don't believe the levels were checked, just added.
Finally, the day we arrived, we noticed a horrible smell coming from the dishwasher and realized the entire top rack was broken as well. I sent a message through VRBO that I was "just making them aware" as we did not want the blame for it being broken. Hours later, StarsVacationHomes responded through VRBO that they would let maintenance know (I do not receive direct alerts from VRBO without going into emails). There was no mention of time or dates. Imagine our surprise after a long day in the parks and coming home from dinner to a stranger standing in the hallway of the home. A very upsetting thing to a family with a small child. This poor man, who was only there doing as he was told, was almost in a dangerous situation. After speaking to the office, was told a manager would call the next morning. They never did. The expired rental license posted within the home did not help matters.
