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Reviews of Smile Hotel Naha City Resort

3 out of 5
Smile Hotel Naha City Resort
Kume 2-32-1, Naha

Reviews

7.6

Good

Rating 10 - Excellent. 124 out of 572 reviews" "
Rating 8 - Good. 239 out of 572 reviews" "
Rating 6 - Okay. 151 out of 572 reviews" "
Rating 4 - Poor. 46 out of 572 reviews" "
Rating 2 - Terrible. 12 out of 572 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes big and peaceful
Stayed 1 night in Mar 2024

6/10 Okay

Sandra Fei San

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Its good price and quite comfortable.
Stayed 1 night in Oct 2023
Response from スマイルホテル那覇シティリゾート　知念 on Oct 18, 2023
この度は、スマイルホテル那覇シティリゾートにご宿泊いただきまして、誠にありがとうございます。今後とも、皆様が快適にお過ごしいただけるよう努めさせていただきます。貴重なご意見ありがとうございました。

10/10 Excellent

Aaron

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was a great find at 9 pm and although it was challenging to communicate with the staff and breakfast buffet was not great, it was nothing bad on the hotel or staff just a fact that they don’t speak English and we don’t speak Japanese. I recommend this hotel to everyone who is staying in the area for a quick and solid place to sleep and eat
Stayed 1 night in Jun 2023
Response from Reception MIZUTANI on Jun 9, 2023
Dear Ms/Mr AaronThank you for staying with us. We are so much glad that you can recommend our hotel. Regarding the language problems, we will try to improve English skills so that we can cater good service to all of the guests. We look forward to seeing you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are not helpful. The first room they gave me was terrible, smelly, dusty and aged! Moreover, the window in the room is a fake one, it is facing the lobby and can’t be opened. I asked front desk staff for another room, however they said it is a free upgrade for me...... I insisted to have the “original” room type that I booked. They refused at the beginning. I had to ask another staff to ask their manager to fix it. It took me more than 45 mins to get a room that is not smelly, but still aged and dusty. The only good thing is checkout was fast.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 4 nights in Oct 2019

8/10 Good

Didi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Bum
What I liked most was the clean bathroom and it’s always stocked with complimentary toiletries The hotel location is less than 10 minute-walk to a small beach.
Stayed 6 nights in Oct 2019

8/10 Good

Girano

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a problem with the room, it smelled ugly of smokers but they kindly moved me to another room.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
Not good i don’t want to come again
Stayed 3 nights in Sep 2019

8/10 Good

Lin Hing

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but extra pillow cos ¥300
Nice hotel but I find that if you want extra pillow, it costs ¥300... very strange!!! I have never encounter this policy in other hotels before.
Stayed 1 night in Aug 2019

8/10 Good

Anh

Stayed 1 night in Jul 2019

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with hotel
Very nice and clean hotel. Will stay again when in the area. A great value and within walking distance to shopping and restaurants.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small kettle has to total cool off after boiling, then allow to boil second pot. inconvenience.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old property all furnishings need replacement and rebrand hotel awsy from tours
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Apr 2019
Response from Front desk staff: Yonamine on May 5, 2019
Dear customer, Thank you for your review and stayed our hotel. We are looking forward to your next visiting. Thank you again. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet & convenient... Staff went out of their way to help in English language too
Stayed 1 night in Mar 2019
Response from Front desk staff: Yonamie on May 5, 2019
Dear customer, Thank you for your review and stayed our hotel. The Management and Staff would like to thank you for the wonderful comments. Our warm hospitality awaits your return sometime soon. Best regards.

8/10 Good

RitchyVergz, Tonami JP

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it’s a fine place to stay with young children and conveniently here is a park nearby. The staff is friendly and professional and the buffet breakfast is a reasonable value. The room condition however was a bit disappointing, since the carpet was torn and the wallpaper was pealing. Nonetheless, the entire facility was sparkling clean. If you don’t mind to walk a few steps the location is ideal, nothing is too far out of reach on an island.
Stayed 4 nights in Mar 2019
Response from Front desk staff: Yonamine on May 5, 2019
Dear customer, Thank you for your review and stayed our hotel. We apologize that we made you feel uncomfortable as room's condition. To ensure your comfortable experience here next time, we will improve room's condition as soon as possible. Thank you for your favorable feedback. It really warms our hearts. We are looking forward to your next visiting. Best regards.

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
staffs should improve and more polite , breakfast should improve. room is too small.
Stayed 4 nights in Nov 2018

6/10 Okay

lim han

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff were not friendly. the floor that we stayed had very strong smell of smoking which was bad for the kids.
Stayed 5 nights in Dec 2018

10/10 Excellent

Nihal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

AMPUEUS.COM, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Naha Airport
Very easy to get to & from Naha Airport, about a 1250yen fare for two with baggage.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice location, near everything.
Rooms are too small !! Bathrooms are super small !! Cleanness need improve.

6/10 Okay

Sheung Hung Christopher

Liked: Staff & service, room comfort
Closed to airport within 10 mins drive and just five mins to train station

8/10 Good

hon, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stays. Excellent friendly helpful staffs. Very good lunch buffet. Very good location

8/10 Good

WAN

Budget
Hotel is in budget stay but it is quite far from the monorail station.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Simple and well-priced for the area
The rooms were tiny (too small to open suitcases) as could be expected for the price and have not been renovated since the hotel changed names and the interior is like a well maintained, older hotel. Although the everything was very clean, we had to ask to change rooms due to a strong cigarette smell in the first one we were sent to. The reception staff spoke English well and were e very polite. Changing rooms fixed the problems.

6/10 Okay

??

Stayed 2 nights in May 2024

8/10 Good

yugo

Liked: Staff & service
コスパは最高！水回りがもうちょっと綺麗であれば。
Stayed 2 nights in May 2024

6/10 Okay

Yuya

Stayed 1 night in May 2024

8/10 Good

りえ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

kaori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

KIMIKO

Liked: Cleanliness, staff & service
朝食のご飯(米)が、おいしくなかった。おかずは、おいしかった。
Stayed 1 night in Apr 2024

6/10 Okay

JUNKO

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

shingo

Stayed 2 nights in Apr 2024

6/10 Okay

なりこ

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
部屋にはベットしかなかったが、寝具はきれいだった。
Stayed 1 night in Apr 2024

6/10 Okay

Tadashi

Traveled with family and small children
Liked: Cleanliness
て
Stayed 2 nights in Mar 2024

8/10 Good

Masaaki

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

masayuki

Stayed 3 nights in Jan 2024

6/10 Okay

KAZUNARI

Stayed 2 nights in Mar 2024

8/10 Good

SHIRAISHI

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Shintaro

Traveled with group
Disliked: Cleanliness, property conditions & facilities
ベッドのそばにコンセントがなく不便でした
Stayed 1 night in Feb 2024

10/10 Excellent

SeungWoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and kind staff at the Front Desk. Nice breakfast with various foods. Clean room and full amenity. Sauna is not available.
Stayed 2 nights in Feb 2024

8/10 Good

りょうま

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

AYAKA

Liked: Staff & service
家族でいくには全然いい！ ベットもくっついていて寝やすい！
Stayed 3 nights in Feb 2024

8/10 Good

Nana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

YOSHIO

Stayed 4 nights in Feb 2024