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"Would stay again! Friendly and helpful staff"

"Room cleaning service was nice always kept our rooms clean and tidy giving us the peace of mind to relax and get some good rest after every day trip! Would love to have more gym amenities such as weight machines or atleast freeweights rather than just treadmills since most travellers already do their daily cardio every day exploring japan"

"The hotel is very large, and right at a JR/subway station that's convenient for transportation. There are different places for breakfast within the complex - we ate at 3 different restaurants - all good. The Pivot was probably the nicest. "

"Excellent customer service. The front desk staff were friendly, patient, and took the time to problem-solve despite a language barrier. I appreciated the drinking water fountain and complimentary afternoon lounge drink."

"Lovely room. Easy chrck in and out. Great location within walking distance to many Shinjuku locations."

"Excellent stay, the bathroom was fabulous with a very enjoyable bath- loved the toilet too. The room is tiny but functional. It was well equipped for a few nights in Tokyo. The view was great and the hotel is extremely central with everything on your doorstep. "

"The room was very clean and the staff were fantastic!"

"The room was clean, but smaller based on western standards, but had lounge area to hang out on 2nd floor and main floor...but they provied bottles of water and fresh towels daily. Loved the vibe at the hotel...music, had DJ on certain nights, Amazing Bakery, Coffee bar, and Tappas Lounge was excellent...locals visited who did not stay at the hotel. Little further from main area of Shinjuku and train stations...so depends on your preference. "

"Stayed three nights as a family of three. Perfect location (direct Narita airport shuttle), great breakfast, awesome staff service. Room is small, typical in Tokyo. "