4/10 (不満)
Dennis
カップルで旅行
2023 年 9 月 4 日
気になった点 : 清潔度、設備とサービス
Went for a quiet romantic weekend, did not happen...Towels had brown stains and the driers was still running so some of the towels and a robe in the their drying.
Bed was not completely made, NO top sheet and no pillow cases. Pillow shams were stained as was the mattress. Dirty sheets and towels in the bedroom closet and broken suitcase stand.
Back door was unlocked, and glass missing in a cabinet in the kitchen.
No soap or garbage can liners.
TH facilities are spacious and the fireplace and Jacuzzi were great, but the the little things and big just made the stay uncomfortable and made it so we just wanted to go home. We not stay here again... called the support number twice and 18 hours later no a word after asking them to have someone follow up with us.
Dennis
2023 年 9 月に 1 泊滞在