The overall experience was ok enough. I did have some issues that were very irritating. First, the jetted tub in the living room was crazy loud! and so were the neighbors' tubs! The upstairs unit turned theirs on at 10:30-11:00pm and we couldn't sleep.The TV wouldn't turn on and the directions in the book needed to be updated. When we finally figured out which of the four remotes to use, we were only able to get a picture but no sound. I suspect it had something to do with the cables that were unplugged. A call to the help desk only got me a "work ticket" for the next day. Then next morning, we wanted to scramble some eggs, only to find no hot pads/mitts, and ALL the pans looked like they had been through WWII: coating more than half scraped off down to the aluminum pan on three of the pans, and the fourth one wasn't too far behind. Too scared to use them. Had to work the microwave and make due. Please help out the next guests and get new ones. Also, I didn't take my bathrobe because the photos show that they are provided, but there were none there. I froze in my jammies alone. At least the fireplace worked, which was nice.The back door is missing the deadbolt, and only skimpy extra locks, and that made us nervous to go to sleep. Blinding front porch lights glared into the bedroom, making sleep hard. You need to provide blackout curtains. Hope this helps. I'd love to get some money back or a credit for a future stay, if the problems are taken care of.