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プリンセス ロイヤル オーシャンフロント リゾート の口コミ

3 out of 5
プリンセス ロイヤル オーシャンフロント リゾート
Oceanfront on 91st Street, Ocean City, MD

口コミ

7.8

良い

評価 10 - 1809 件の口コミ中 776 件が非常に良い" "
評価 8 - 1809 件の口コミ中 475 件が良い" "
評価 6 - 1809 件の口コミ中 269 件が普通" "
評価 4 - 1809 件の口コミ中 151 件が不満" "
評価 2 - 1809 件の口コミ中 138 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

Ashleigh

気になった点 : スタッフとサービス、施設のコンディションと設備
Outdated and not as nice as pics made it seem. Staff was so so.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Ellen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was quite accommodating. Check in was easy and quick. Check out was even faster. The availability of a rolling cart for luggage was appreciated. Just one hiccup on last day was that both of our key cards were suddenly de-activated after 11AM. Claimed it was because they got too close to credit card or phone, but that was not the case.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Jacqueline

2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Jacqueline,Thank you for your positive rating. We look forward to welcoming you back to the Princess Royale soon!Best regards,

8/10 (良い)

Anne-Marie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was okay this time. I’m very disappointed by how the hot tub and sauna were removed and replaced with a kids arcade. They should have kept the arcade inside and left the adult entertainment. That was one of the reasons I chose to stay there; however, it is no longer. In the future, I’ll probably stay somewhere else.
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Anne-Marie,We apologize for the disappointment regarding the removal of the hot tub and sauna. Your feedback is valuable as we strive to balance the needs of all our guests. We wish you good luck in your future travels.Best regards,

4/10 (不満)

Thomas

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
No hot water after calling multiple times and the hotel saying it was fixed. Cut foot on broken glass on floor in room upon checkin. Luckily kids were not hurt. Room was renovated and nice overall but it was unacceptable to have no hot water. The compensation from the hotel for the failure to provide a basic amenity was not worth the trouble. Most staff were friendly and indoor pool was great for kids. Overall be careful booking here. Most likely wont return for a repeat stay.
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Thomas,We apologize for the hot water issue and the broken glass in your room. We're glad your children were safe and that you enjoyed the renovated room and indoor pool. We're addressing these concerns to improve our service. We wish you good luck in your future travels.Best regards,

2/10 (非常に不満)

Sara

2024 年 4 月に 2 泊滞在

8/10 (良い)

Deborah、Chambersburg

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the fact that it was quiet. Our room was newly remodeled and it was wonderful. The staff were amazing and so very friendly. It was a very short walk to the beach. We will be back again next year if at all possible.
2024 年 4 月に 3 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
We are pleased to hear you enjoyed our resort. We hope to welcome you back on your next trip to Ocean City!

10/10 (非常に良い)

Prea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort

6/10 (普通)

Bryan、Raymond

家族旅行
良かった点 : スタッフとサービス
Definitely ask for a remodeled room. The only ones are gross.
2024 年 4 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for review.

10/10 (非常に良い)

Carl

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I am the owner of Elegant Vacations and it was a pleasure to stay with you. The staff was amazing and the property was definitely clean. It was in a great location with amazing views. I will definitely recommend my clients to your location.
2024 年 4 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed our oceanfront views and friendliest customer service in town. We hope to welcome you back on your next trip to Ocean City!

10/10 (非常に良い)

Nichole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing stay. Will definitely return.
2024 年 4 月に 3 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed it. We hope to welcome you back on your next trip to Ocean City!

8/10 (良い)

Shanika、Baltimore

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fair
2024 年 3 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

10/10 (非常に良い)

Nyla

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect stay
2024 年 3 月に 3 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort. We hope to welcome you back on your next trip to Ocean City!

10/10 (非常に良い)

Kaesha

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort had a lot for you to do so you were never really bored. The only thing I didn’t like is that they had no hot tub.
2024 年 4 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort. We hope to welcome you back on your next trip to Ocean City!

10/10 (非常に良い)

Megan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service...Rooms are gorgeous and location perfect..10.stars 4 us
2024 年 4 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
We are pleased to hear you enjoyed our oceanfront views and friendliest customer service in town. We hope to welcome you back on your next trip to Ocean City!

10/10 (非常に良い)

Lyse

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La chambre avec cuisinette était parfaite pour la préparation des déjeuners et des lunchs
2024 年 4 月に 5 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Lyse,Thank you for leaving us a perfect score. We welcome you to stay with us again. Warm regards,

10/10 (非常に良い)

John

2024 年 4 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

10/10 (非常に良い)

Amanda

2024 年 4 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort.

10/10 (非常に良い)

Cynthia

2024 年 4 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

10/10 (非常に良い)

Melissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great !
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Melissa,Thank you for the wonderful review! We're delighted to hear that everything was great during your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Andrew

2024 年 4 月に 3 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

8/10 (良い)

Nicole

家族旅行
良かった点 : 設備とサービス
The suite was nice. Loved having the pool view. I would stay here again.
2024 年 4 月に 1 泊滞在
Jessica からの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Nicole,Thank you for your feedback and for choosing to stay with us. We're glad to hear you enjoyed your suite and the pool view. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.

8/10 (良い)

Cindy

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place was very nice.
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Cindy,Thank you for your feedback. We're thrilled to hear that you found our place very nice. It was a pleasure having you as our guest, and we hope to welcome you back on your next trip to Ocean City!

10/10 (非常に良い)

Rhonda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kid friendly, beautiful atrium, close to everything, clean. I like the renovations.
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Rhonda,Thank you for the wonderful review! We're so happy to hear you enjoyed our kid-friendly atmosphere, beautiful atrium, and renovations. We look forward to welcoming you back on your next trip to Ocean City!

10/10 (非常に良い)

FAREED、Annapolis

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really like the area an the private beach the hotel is amazing too.
2024 年 4 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Fareed,Thank you for the great review! We're thrilled to hear that you enjoyed the beach. We're delighted that you found our hotel amazing as well. We look forward to welcoming you back on your next trip!

6/10 (普通)

Stacie

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度
This hotel has tons of protentional. We stayed in a two bedroom ocean front condo. The view was amazing, the layout of the condo was fantastic. However is was dated and not very clean. You could tell the bathrooms were not cleaned since the last guest (at least). We had a full kitchen, but no soap or sponge. Appliances are very old. Living room tv didn't work, furniture is dated. Pool area is under construction, so hopefully that will be better soon. Staff was friendly. You can walk to acme, as well as some restaurants and souvenir stores, Very convenient. would recommend for a short stay on a budget.
2024 年 4 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Stacie,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We have renovated many of our rooms this year, including 16 condos over the past few months. We appreciate your recommendations and hope to welcome you back for an improved experience in the future.

8/10 (良い)

Shilpi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

10/10 (非常に良い)

Sierra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Martesha, Reservations Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to give us an excellent rating. Please be sure to come back to visit and stay in one of our newly remodeled suites.

2/10 (非常に不満)

Yovanito

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
No deberían estar cobrando depósito 💸 ciento que no es justo
2024 年 4 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Gracias por compartir su experiencia. En todos los hoteles es requerido un deposito para los incidentales.

10/10 (非常に良い)

charles

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the place
2024 年 4 月に 3 泊滞在
Martesha, Reservations Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to give us an excellent rating. We are glad that you enjoyed your stay with us. Hope to see you on your next visit to Ocean City, MD.

10/10 (非常に良い)

christine、wantagh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Martesha, Reservations Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
We are glad that you enjoyed your stay. Thank you for the excellent rating. Be sure to come back to visit and stay in one of our newly remodeled suites.

10/10 (非常に良い)

Charles

2024 年 4 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

2/10 (非常に不満)

Amanda

2024 年 4 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for your review.

10/10 (非常に良い)

Ray

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to getaway
2024 年 4 月に 1 泊滞在
Martesha, Reservations Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for the excellent rating. Glad that you were able to enjoy your getaway. We hope that choose again for your next getaway to Ocean City, MD.

10/10 (非常に良い)

Aldo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

10/10 (非常に良い)

Debra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort.

6/10 (普通)

Delfino

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
To register I had to wait about an hour and a half because my room was not available
2024 年 3 月に 3 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort. Our check in time is at 5pm, before that time is not guarantee the rooms will be ready early!

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The area was in the middle of everything we like to do. The people are nice and breakfast was good.
2024 年 3 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed it.

4/10 (不満)

Brittany

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Indoor pool was disgusting. Room was dusty and shower walls were gross. AC was loud as it turned on and off all night. Would not recommend or stay again.
2024 年 3 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for giving us your feedback and making us aware of your concerns. We wish you good luck in your future travels.

10/10 (非常に良い)

john、Painesville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Some of the things we enjoyed were the rooms, awesome with the ocean views! All the furniture felt brand new! We seen old mattresses back by the dunpster, the chair and sofa bed felt solid. Stainless steel appliances were nice! We only had 1 nice day to go out and gather sea shells. Indoor pool was nice as well with the tiki bar right at poolside. My family will return this summer! Im asking for our same room!
2024 年 3 月に 4 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed it. We hope to see you again!

8/10 (良い)

TAMMY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were lucky enough to be on a floor (4) that was recently updated, and it was outstanding. Facility was very clean and bright. Very large indoor pool. Short walk to beach. Reasonable rates. Negatives: parking with a large vehicle is tricky in their garage. No one was answering the phone after hours when a neighbor issue arose at 1am. Pool bar is supposed to close at 10pm but bartender closed at 9pm when we arrived after night out. Desk was unmanned when we checked out at 9am on Sunday. We will definitely stay at this place again.
2024 年 3 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Tammy,Thank you for sharing your positive experience on our newly updated fourth floor at the Princess Royale. We're delighted you enjoyed the clean, bright facilities, large indoor pool, beach proximity, and reasonable rates. We apologize for the challenges with parking, after-hours service, and the early closing of the pool bar. Your feedback is invaluable as we strive to improve. We look forward to welcoming you back for another stay!Warm regards,

6/10 (普通)

FREDRICK

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Taking away hot tub has been a big disappointment
2024 年 3 月に 3 泊滞在
Martesha, Reservations Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
We are sorry that you are unhappy with our decision to remove the hot tub. We understand how you feel. In fact, other guests have felt the same way. However, we have found that it was in the best interest of child safety to have it removed. Thanks for letting us know.

10/10 (非常に良い)

Mycole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I Loved it !!
2024 年 3 月に 3 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

6/10 (普通)

Matthew

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was awakened at 7-something AM to the banging/sawing/etc of the renovations to the room above on my first morning. They waited until after 8 the second morning. The construction noises to the atrium didn’t start much later. Also had to put up with the other guests across and down the hall partying in the hallways. Very little sound insulation from hallways. Not a relaxing time in our two-night stay.
2024 年 3 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Matthew,We apologize for the noise from renovations and other guests during your stay. The second phase of our renovations is now complete, and our management team is addressing these concerns to ensure a more peaceful environment. We hope to offer you a better experience in the future.Best regards,

10/10 (非常に良い)

Abigayle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very pretty, nice staff, tight parking but convenient parking, walk to beach.
2024 年 3 月に 2 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for families
2024 年 3 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

10/10 (非常に良い)

Shannon

Great price
2024 年 3 月に 1 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

8/10 (良い)

Xavier

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Lorenからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for being our guest and taking time to review our resort.

4/10 (不満)

Y

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Updated and pretty clean in the room. Nicely updated with new Nest thermostats however the HVAC is still likely original and was so loud and not working efficiently and made minimal change to actual room temp so we don’t sleep all night.
2024 年 3 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Valued Guest,Thank you for your feedback. We're glad you appreciated the updated, clean room and new Nest thermostats. We apologize for the HVAC issues and assure you our management team is addressing your concerns. We hope to welcome you back to the Princess Royale soon.Warm regards,

6/10 (普通)

Judith、Garrison

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked this hotel through recommendations. I booked the least expensive room because it was only for a couple of days for my daughter’s cheerleading competitions. 1. It was clean. However my room which was on the 4th floor was dated, which I was ok with, but while I was brushing my teeth, the light fixture fell on my head. Hotel worker responded quickly. 2. The water was super cold. 3. TV and WiFi wasn’t working. 4. Hold on my card was supposed to be $100, but they held $200. End result, 1. Staff member was able to switch my room to a pool level, renovated room. 2. Water was slightly warmer. 3. No injuries to my head (thank God) 4. Food I ordered by the Tiki bar was good. 5. Nice atmosphere.- adults and kids had fun. 6. The staff member that originally gave me the room was the same lady who switched my room, but she failed to tell me I got a hotel credit for booking through Expedia. It was another worker who told me about the hotel credit which I used to order food. In the end it all worked out. Rooms on the 4th floor need to be updated and the water needs to be hotter. The hotel itself is really nice. I would stay there again, but not on the 4th floor.
2024 年 3 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Judith,Thank you for sharing your experience. We apologize for the initial issues, including the light fixture incident and cold water. We're glad our staff quickly assisted and that you enjoyed the renovated room, Tiki bar, and atmosphere. Your feedback is invaluable, and we're committed to improving our services. We look forward to welcoming you back for a more seamless stay.Warm regards,