Two of my friends, our 7 children (ages 4-15) arrived at this property for a long weekend getaway. This property is in a great area and the layout of the room itself was great. However, the apartment was by far the dirtiest rental any of us have ever stayed. The day we arrived we found two very large wads of hair (which were side by side) in one of the showers which lead us to believe the shower was never cleaned in the first place. We immediately notified the rental agency. After leaving multiple messages over the first two or three days, they finally sent two young kids up to clean it. Moments after they left we noticed one of the wads was still there. We called and left another voicemail and then reached out to the owner. The owner was able to get someone to call from the rental agency on day 4 of our 5 day stay. The woman who called was rude, asked if we notified them immediately (which we did to no avail), asked for pictures of the remaining hair (which we provided), then proceeded to ask if it was necessary to send someone else up since we were checking out the next day which I said it was.
In addition:
- the second shower did not drain so we had 10 people showering in one tub which didn’t drain and was full of sand and filthy water (this was also reported to management)
- the kitchen cabinets/drawers were full of crumbs
- there was a used feminine product and it’s packaging thrown through the stairwell that remained there for the last 2-3 days of our stay