"This was not our first stay in Luzern; we had previously stayed at another well‑regarded hotel, but would now recommend Des Balances without hesitation. The attention to detail and cleanliness is impeccable, and the staff are efficient, friendly and accommodating. Our room was maintained daily to a very high standard, and both breakfast and the one evening meal we had were superb. Most of all, we felt a genuine sense of belonging during our eight‑day stay.
Des Balances isn’t a large hotel, and its size makes it feel personal. We were comfortable in the bar, on the terrace and in the lounge, and never felt like clients being processed. Staff recognised us and treated us with respect, good humour and understanding.
The location is excellent: in the Old Town beside the River Reuss, close to Unter der Egg but not overwhelmed by crowds. It’s convenient for shops and less than ten minutes’ easy walk from the quay and railway station. Our river‑view room was a delight, overlooking the Kapellbrücke and towards the lake, both at night and in Luzern’s early‑morning calm.
Two minor downsides: reception is up a flight of stairs from the Metzgerrainle entrance, so arriving on foot may require help with luggage or using the Unter der Egg entrance. The hotel does have a small lift. The other quirk is breakfast pricing—either a fixed‑price buffet or per‑item ordering—which seemed confusing for guests and staff alike. Not a complaint, simply an observation."
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