2/10 (非常に不満)
Kaitlyn
2025 年 6 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The reception had very bad service, I went to reception to ask the wifi password, the old lady told me: " Go back your room to check the Service Guide book！" I said: "Do you have a service book here, please? can you please tell me where it is? I can not find it. "she got a service book from her back seat desk and opened the page said:"It's on the third paragraph , go back to your room to check " I said :"Can you pass this book let me see please? " she just put the book back to where it was and said again:" Go back to your room check it!"......I was stayed two nights, but first day I had very cold night without heatpump, I have to use my outdoor sleeping bag and covered my jacket sleeping over night. When I find
the heatpump doesn't work, i
went to reception(around 11pm),
there was lights off and no one
here, so I didn't call them, They gave me a heater next day, the room attendant and other stuff was nice, she said sorry, we couldn't do anything until next Tuesday, because it is long weekend.when I plugged the power, I saw here already had another heat behind the sofa, It is clear that there was knowledge the heatpump was not working as there turned out to be a heater there already behind the sofa. so I understand they sale the unqualified room to the guest, I was not informed of this at all and had a freezing first night. ......
Kaitlyn
2025 年 5 月に 2 泊滞在