We arrived the Saturday after hurricane hurricane Ian went through.. We had requested to reschedule but that was not an option per Oak Island accommodations. So we honored our trip but when we reached the location we found that no preparations for our arrival had occurred. The ocean front windows, patio doors and porch furniture were filthy from the storm. You couldn't even see out the windows. So I took a wet cloth and wiped them down enough to see out of them. Part of paying for an ocean front property is to be able to see the ocean the ocean. Then when we went inside it was like the entire downstairs had not been prepared for our stay. One toilet was stopped up and has debris in it. One bedroom the comforter on top of the bed was dirty with dirt, sand and cereal on the bed cover. And a dresser was pulled out from the wall revealing dirt, a sock & uno cards!! They were apparently assessing water damage, but never cleaned up the mess nor moved the dresser back. As if those things weren't enough, to me the worst thing of all was that the beach access path mat was wadded up in a heap. It and the beach access were completely destroyed & impassable!! My 73 year old mother-in-law had never seen the ocean, so it was very disappointing she couldn't easily walk to the beach! My husband worked on it the best he could with no tools & made it "okay" for the younger members of our group to pass. Even our neighbors who used the same access thanked my husband for working on it as his wife couldn't use the path prior to him working on it. After all these issues I contacted Oak Island Accommodations. Their housekeeping staff came out Sunday morning & fixed the issues downstairs. Brought ME window cleaner to do the oceanfront windows & patio doors!! Was I supposed to have to clean those for real??? And when I contacted Oak Island Accommodations on Oct 2, 2022 they said they would get someone out there to fix the beach access. We left on Wednesday Oct 5th & nobody ever came to work on the beach access!!! We walked my mother-in-law down the street to find a safe beach access for her. Overall I will never rent anything from Oak Island Accommodations or VRBO again! I was never offered any refund or any discounts in regard to all the issues we had! I spent thousands on this rental, was not allowed to reschedule, so I felt like we kept our obligation, so should have the property management. They were not prepared for us coming and I am not happy!
