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Hilton Astana

5.0 star property
Luxury hotel with a full-service spa and bars

Choose dates to view prices

Photo gallery for Hilton Astana

Ballroom
Creator video
1 bedroom, premium bedding, memory foam beds, minibar
Lobby
Lobby
Hilton Astana in Yesil District offers a luxurious retreat with eforea spa's Thai massage and manicure/pedicure services. Enjoy two distinctive bars, a rooftop terrace, complimentary WiFi, and attentive concierge services throughout your stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Breakfast available
  • Laundry
  • Housekeeping
The current price is ￥24,198
￥27,102 total
includes taxes & fees
Nov 9 - Nov 10

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, memory foam beds, minibar

Executive Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

1 bedroom, premium bedding, memory foam beds, minibar

Executive Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, memory foam beds, minibar

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, memory foam beds, minibar

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Living area | 40-inch Smart TV with digital channels, TV, MP3 dock

Deluxe Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

40-inch Smart TV with digital channels, TV, MP3 dock

Executive Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, memory foam beds, minibar

Presidential Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 210 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, memory foam beds, minibar

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Expo View)

1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Room, 1 King Bed (Expo View)

7.2 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | 1 bedroom, premium bedding, memory foam beds, minibar

Family Room, 2 Bedrooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 3 King Beds

View all photos for Deluxe Room, 2 Twin Beds (Expo View)

1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Room, 2 Twin Beds (Expo View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, memory foam beds, minibar

Executive Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

1 bedroom, premium bedding, memory foam beds, minibar

Executive Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, memory foam beds, minibar

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, memory foam beds, minibar

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, memory foam beds, minibar

Junior Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Connecting Rooms

1 bedroom, premium bedding, memory foam beds, minibar

Family Suite, Multiple Beds, Connecting Rooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Bedrooms

1 bedroom, premium bedding, memory foam beds, minibar

Suite, 2 Bedrooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 3 Bedrooms

1 bedroom, premium bedding, memory foam beds, minibar

Suite, 3 Bedrooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
  • Sleeps 6
  • 4 King Beds
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About the neighborhood

Map
010000, Astana, Heydar Aliyev Street 14

What's nearby

  • EXPO 2017 - 5 min walk - 0.5 km
  • MEGA Silk Way - 7 min walk - 0.6 km
  • Astana Arena - 4 min drive - 2.7 km
  • Bayterek Tower - 5 min drive - 5.0 km
  • Embassy of the United States, Astana - 9 min drive - 7.7 km

Getting around

  • Astana Railway Station - 38 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Paul - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Line Brew - ‬6 min walk

About this property

Hilton Astana

Luxury family-friendly hotel located in Yesil District
A grocery/convenience store, a rooftop terrace, and dry cleaning/laundry services are just a few of the amenities provided at Hilton Astana. Indulge in a body wrap, a body treatment, and a Thai massage at Eforea Spa, the onsite spa. In addition to 2 bars and a gym, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool and an outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and meeting rooms
  • Free newspapers, ATM/banking services, and concierge services
Room features
All 253 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Children's slippers and free infant beds
  • Memory foam beds and rollaway/extra beds (surcharge)
  • 2 bathrooms with rainfall showers and deep soaking tubs
  • 40-inch Smart TVs with premium channels
  • Wardrobes/closets, free tea bags/instant coffee, and electric kettles

Similar properties

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The Ritz-Carlton, Astana

  • Pool
  • Spa
  • Pet friendly
  • Parking included
9.8 out of 10, Exceptional, 59 reviews
The price is ￥26,683
￥29,884 total
includes taxes & fees
Nov 9 - Nov 10
The Ritz-Carlton, Astana

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: KZT 10,000 to 10,000 per person
  • 2 bars/lounges
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Axis
  • Cloud 9
  • Park Kitchen

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 7,535 square feet of conference space
  • 9 meeting rooms
  • Business center

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Handrails in hallways (34 inches high)
  • Handrails in stairways (37 inches high)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Wednesday, Thursday, and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 5000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately KZT 10000 to 10000 per person
  • Airport shuttle fee: KZT 11000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel Nur-Sultan
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel
Hilton Astana Astana
Hilton Astana Hotel Astana

Frequently asked questions

Does Hilton Astana have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Hilton Astana?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Hilton Astana on Nov 9, 2025 start from ￥24,198, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Astana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Astana?

Self parking is free at this property.

What time is check-in at Hilton Astana?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

What time is check-out at Hilton Astana?

Check-out is at noon.

Does Hilton Astana provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 11000 per vehicle applies.

Where is Hilton Astana located?

This family-friendly Astana hotel is located near the airport, within a 10-minute walk of EXPO 2017 and MEGA Silk Way. Alau Ice Palace and Saryarka Velodrome are also within 2 mi (3 km).

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Reviews

Hilton Astana Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 74 out of 100 reviews
Rating 8 - Good. 14 out of 100 reviews
Rating 6 - Okay. 5 out of 100 reviews
Rating 4 - Poor. 6 out of 100 reviews
Rating 2 - Terrible. 1 out of 100 reviews

Reviews

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay and very courteous staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very helpful and friendly staff. The Gym, Sauna, spa, pool are in very good shape and clean
Stayed 5 nights in Jul 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 4 nights in Jul 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool sauna; breakfast is also good; staff is great
Stayed 1 night in Dec 2023

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful architecture, great staff
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location for Business Trip

Nice view on the Expo-Site
Stayed 1 night in Nov 2017

10/10 Excellent

Ryoungah

Liked: Cleanliness, staff & service, property conditions & facilities
Good！！
Stayed 4 nights in Jan 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities
The property and staff were all great and helpful, the only problem I had was 2 out of the 10 days I was there they had no electricity with no hot water and nothing for the inconveniences.
Stayed 9 nights in Jul 2022

6/10 Okay

Valentina

Overview We have a good time. However, it is not five stars hotel. UnfoUnfortunately, we were disappointed by the pool and SPA services. The steam room does not have steam at all. The pool has so much chlorine, and the towel is limited. One remarkable thing is breakfast. Don`t pay extra money for Longe Club. It is not worth it at all.
Stayed 5 nights in Jun 2023

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand hotel in a great location, just few hiccups

A beautiful hotel in a great location. Room was spacious, bed comfortable. As hotel is big, you need to be careful which lift you use to have it closest to your room. Reception did not advise me that and i ended up dragging my heavy suitcases quiet a long way. Mini bar was empty (even though at check out I was asked if I used anything from it). Breakfast is started to be tidied up 5-10min before end time which feels a bit uncomfortable. If you come last minute, some food might be already gone and not re-filled. I also had a call at 5.53am asking if I had issues with fire alarm?! not great way to be woken up.
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel at a great location. Very comfortable between Astana and NQZ Airport. Very kind and supportive staff. Thank you for everything.
Stayed 5 nights in Oct 2024

4/10 Poor

paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A very modern hotel reminiscent of Dubai however was more like a mausoleum, very few guests and many staff! Dining was limited to a restaurant on the 9th floor where food was bland and expensive or the ground floor lobby bar where the food was interesting....how can you not cook a burger or Chicken Kiev correctly? Rooms were so hot set at 28C complained 3 times and told they were winter settings and couldnt be altered!
Stayed 6 nights in Mar 2024

10/10 Excellent

yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pkace to stay. Staff speaks good English
Stayed 2 nights in Sep 2023

2/10 Terrible

ersen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too many unfortunate incidents happened, Staff managed to add more to our already ruined staying in Hilton Astana , But as i stay more i learned that i should blame the staff The Hotel Manger lady needs to learn her self first how to do her job then try to train staff ! Our last day we are checking out when we look at the bill we were charged for mini bar that we never used anything from it we were charged for interest that supposed to be Free Still didn’t receive any refund for these charges! Lost all my trust to the Hotel ! All this things happened to us can’t be coincidence! They managed to ruin everyday of our stay and the Manager lady offered us Free taxi to Airport about 15min drive . I wish she didn’t even offer that made us even more upset! I spend fairly good enough money for my stay food drinks massage i would not mind to spending more but not worth to spend there , The manager lost us forever we would be keep coming back to the Hotel unfortunately we won’t! Everyday something is happening to us not supposed to happen She didn’t even bother to come to apologize her self instead offered taxi ride thank you great way of running business.Congratulations you lost potential future regular customers i would do my company meetings there too but now i ll take my business somewhere else. Thank you again you could not ruin more that some guests stay!
Stayed 3 nights in Jun 2023

6/10 Okay

Ronald

Liked: Cleanliness, property conditions & facilities
This hotel is reasonably new with clean spacious rooms but, judging from our experience, must still be in the "break-in" stage. Many problems, some dealing with safety. 1. The area around the pool is very slippery and dangerous for falls. I was walking slowly and cautiously, but still almost fell. My 4-year-old fell and hurt his knee. 2. Same issue with the shower. The floor tiles were same as the wall tiles, instead of non-slip. 3. The "do not disturb" lights are totally ignored by the staff. 4. The air conditioning is totally under-powered. In the morning with the sun hitting the windows in the summer, the room temperature rises to 28, with the thermostat set at 22. Keeping the drapes drawn helps, keeps it at 27. 5. Twice I needed my room key replaced, and the staff at the front desk never asked for any identification. This is a serious security issue. I asked the second time if my photo was on the staff member's computer screen, but was told "no" so the issue is real. 6. The sink in one bathroom had a defective stopper, which when closed would not open, unless pried up with a knife. The same sink had a slow dripping leak under the sink, but these were fixed within 24 hours. 7. The lower-level staff, delivering items to the room (other than room service) do not have a command of English. Typical example, one young man knocked on the door to deliver two ball-point pens to the room. We had not ordered them, so I tried to hand them back while saying we ...sorry, out of space

10/10 Excellent

SUNKYOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
문 열때 카드 태그가 잘 안됩니다. 그 외에는 다 만족합니다.
Stayed 3 nights in Mar 2023

10/10 Excellent

yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Всегда выбираем только этот отель ! 10 из 10 ! Начиная от места нахождения и заканчивая уровнем обслуживания все идеально !
Stayed 1 night in Feb 2023

10/10 Excellent

SHIGEKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
徒歩圏内に商業施設も有り、便利だが、寒いとどうなるかは分からない。
Stayed 2 nights in Nov 2022

10/10 Excellent

NATALIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very comfortable room, fantastic breakfast, polite and caring staff.
Stayed 2 nights in Aug 2022

10/10 Excellent

Etsuko

Liked: Staff & service, amenities, property conditions & facilities
とてもゴージャスでホテルライフを満喫した。
Stayed 6 nights in Aug 2022

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All.
Stayed 2 nights in Jul 2022

10/10 Excellent

yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Останавливаемся втором раз с семьей ,очень хороший отель ,расположение и персонал ! Stay at this hotel for a second time ,nice facility,friendly staff,in the libby they have kids corner ,so little one can play while parents eats,spa is amazing ,has kids pool too ,little dip but it’s ok .So great place for both,family and business.Highly recommended.
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Horrible service.

AC broken and was only fixed after 4 days, no garbage bin in room, no iron, TV broken and only fixed after 3 days. Horrible service in general. Had to order housekeeping to clean the room, which would not be a problem in general, but they still did not clean the room on two occasions. Only the front desk staff speaks English. I expected better of a 5-star Hilton in a prime location. Breakfast was good, though. Did not try the gym or spa.
Stayed 9 nights in Oct 2021

8/10 Good

Dmitri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instead of king size bed, was offered two double
Stayed 1 night in Oct 2021