2 つの屋外プール、プール パラソル、サンラウンジャー

ヴィラ ラ エスタンシア ビーチ リゾート & スパ リビエラ ナヤリットの口コミ

4.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 981 件の口コミ中 613 件が非常に良い" "
評価 8 - 981 件の口コミ中 195 件が良い" "
評価 6 - 981 件の口コミ中 84 件が普通" "
評価 4 - 981 件の口コミ中 46 件が不満" "
評価 2 - 981 件の口コミ中 43 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

気になった点 : 客室の快適度
不満
部屋でwifiがほとんど繋がらない。 Check innの対応がダメダメ レストラの肉料理は美味しかったけど魚介類のメニューほとんどなかったのが残念。

8/10 (良い)

メキシコ在住日本人、Aguascalientes

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
満足です
友人5名で3泊しました。ホテル内の施設(プール、レストラン、スパ)も充実しており、レストランについては隣のフラミンゴホテルのレストランもインクルードの対象となっており楽しむことが出来ました。 但し、電波が非常に悪く、携帯はホテル内ではほとんど使えない、インターネット環境はロビー、プールサイドはwi-fiがとんでいますが、部屋はケーブルonlyであること、朝食は1件のみでメニューが非常に少ないこと、オールインクルードにも関わらず、ドリンク、食事の都度サインをしなければならないことが不満な点でした。

10/10 (非常に良い)

STACI

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was wonderful. The facility was beautiful with many personal touches. Bianca, 8n the off8ce 2ad poised, patient and professional as she helped us unravel air travel within Mexico to visit friends. It was a tranquil and relaxing stay
2024 年 5 月に 4 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Staci,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make possible the satisfaction of our guests.

6/10 (普通)

Magda、Vancouver

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property - nice, clean and nice service. ONE big major minus is for food. Food is terrible, breakfast buffe is bad ( not even ham and cheese options), very few options. Hotel has several restaurants, but food is tasteless, seafood served raw, or crazy oversalted. We never ate outside of the resort and after a week of trying everything and all the restaurants, my husband got badly sick with severe diarrhea - no medications was working and he had to visit doctor after arrival back to Canada.
2024 年 5 月に 7 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Magda,Thank you for have chosen Villa La Estancia Beach Resort & Spa to spend your vacation. We have received your comments regarding some inconvenience that you encountered during your stay with us. Please be assured that it is our intention that all of our customers leave with a feeling of peace, relaxation and the knowledge that we have done our utmost to provide them with an enjoyable stay. Please accept my most sincere apologies for any experience below your expectations. We appreciate the time you took to let us know such important comments, and please be assured that all departments involved will be properly informed to take immediate action on this matter. Once again, we thank you for your comments and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.

2/10 (非常に不満)

Eloisa

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone is rude and not much activity not using any gloves for serving food touching food and on the phone on the same time it’s very disgusting
2024 年 5 月に 7 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Eloisa,Thank you very much for the time you took to express your comments about your recent stay with us.I am very sorry that your satisfaction was affected by the issues with the food and beverage department. We need to identify our opportunities to improve and continue to provide exceptional service. I would be honored if you would allow us to change that bad experience into a stay worth remembering.Best regards,

10/10 (非常に良い)

Andy

2024 年 3 月に 4 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Andy,Thank you very much for taking the time to share with all of us this review; it is a privilege to know that Villa La Estacnia Riviera Nayarit lived up to your expectations in every aspect, of such a relaxing vacation; food and beverage selection, facilities and comfort of your room, and certainly, the service which is the greatest and probably most important element of our resort.

10/10 (非常に良い)

Sheila Ann、Los Angeles

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
While there was an issue at check-in (no record of my free breakfast, and an additional $15/night fee which was more than the $12/night previously emailed), hotel management made it right. The staff and the service was fantastic, as was the food. The hotel is safe and the view from the room was fantastic! It was weird sharing a balcony with another room, but luckily we never saw or heard our neighbors. It's a lovely place, ESPECIALLY as an Expedia VIP member with the perks!
2024 年 5 月に 3 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Sheila, Were very happy to have welcomed you to Villa La Estancia Riviera Nayarit.We are very happy that we were able to give you a great experience, but above all we were able to fix the first impressions and problems you had since your arrival. Please let me know if youre planning you next vacation, It will be a pleasure to have you back in this beautiful resort.

10/10 (非常に良い)

Trent

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lucio and all the staff was awesome
2024 年 4 月に 5 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Trent,I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

8/10 (良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Pedro, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

Maya

2024 年 4 月に 1 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Maya,Thank you very much for taking the time to share your valuable opinion about your experience, as well as putting your trust in us for your vacation.

2/10 (非常に不満)

John T

2024 年 4 月に 7 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear John,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us.

6/10 (普通)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Nice pool, staff was friendly. Property needs updated. Shower and bath hardly worked. Food was not very good to be gracious. Definitely should not be a 5 star rating. 3.5 at best.
2024 年 4 月に 3 泊滞在
Miguel Velasco, General Manager からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Mark,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you allow us to welcome you again and serve you with the hospitality and warmth that characterizes us.Best regards,

8/10 (良い)

Leanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Miguel Velasco, General Manager Villa La Estancia からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Leanne, Thank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy bien. Lástima que al llegar no había disponibilidad para cenar en los restaurantes del hotel.
2024 年 3 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 4 月 1 日)
Estimado Carlos, Gracias por tomar parte de su valioso tiempo para compartir sus comentarios con todos los lectores de Expedia. También quiero agradecer su preferencia por Villa La Estancia Riviera Nayarit, esperamos que ésta no sea la última vez.Estoy seguro que todos los miembros de nuestro staff estarán muy contentos cuando lean su comentario, esto servirá como una motivación adicional para continuar brindando servicio de excelencia como solo ellos saben.

10/10 (非常に良い)

Cesar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
Miguel Velasco, General Manager からの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Cesar, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

STEPHEN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Third time here its as good as always if not better!
2024 年 3 月に 7 泊滞在
Miguel Velasco, General Manager からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Stephen, I would like to express my gratefulness for your positive comments and feedback; I also would like to thank you for staying Villa La Estancia Riviera Nayarit.We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangements.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Robert, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

Yvette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked the way all the units had a patio and beautiful view. Staff were very accommodating and pleasant. Units exceptionally clean and comfortable.
2024 年 2 月に 12 泊滞在
Miguel Velasco, General Manager からの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Yvette,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

David

2024 年 2 月に 6 泊滞在
Miguel Velasco, General Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear David,hank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 7 泊滞在
Miguel Velasco, General Manager からの返信 (投稿日 : 2024 年 2 月 27 日)
Dear George, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

8/10 (良い)

Griselda

2023 年 12 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 2 月 19 日)
Estimada Griselda, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.

8/10 (良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place, but lacking restaurant choices
2024 年 2 月に 2 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Heather,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

2/10 (非常に不満)

Yuliana

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Never again!!!
Don’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time. After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready. That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45
2024 年 2 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Yuliana, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into consideration for improvements in our service so that this situation does not arise again in the future.I hope you will give us the opportunity to welcome you back and serve you with the hospitality and warmth that characterizes us.Best regards,

10/10 (非常に良い)

Rogelio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente lugar para descansar, personal muy atento y amable, todo muy limpio, alimentos excelentes. ¡Felicidades a todo el personal !
2024 年 1 月に 6 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 31 日)
Estimado Rogelio, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia.

6/10 (普通)

Paul、Rolling Hills Est

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your Expedia status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.
2024 年 1 月に 3 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Paul, First of all I would like to thank you for taking the time to give us your valuable feedback on your recent stay at Villa La Estancia.I am sorry that you were left with that perspective about the hotel, however, I would like you to know that due to the high occupancy we have had it is not possible to give you a late check out, please know that when we have availability we can give you additional time. Please be assured that it is our intention that all of our guests see that we follow thru with the comments.Best regards,

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great resort-quiet-clean-beautiful pool and beach
2024 年 1 月に 4 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Jennifer, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us. I am pleased to read that we exceeded your expectations. We look forward to seeing you soon.

10/10 (非常に良い)

Susann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Susann,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

Luis

2024 年 1 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 22 日)
Estimado Luis, Muchas gracias por tomarse el tiempo de compartir con nosotros su experiencia en Villa La Estancia Riviera Nayarit. Me complace saber que tuvo una experiencia inolvidable y que el equipo le brindó un gran servicio.

8/10 (良い)

Jason

2024 年 1 月に 4 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Jason,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

2/10 (非常に不満)

Amir

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I feel compelled to share my recent experience at this hotel to help others make informed decisions when booking their stay. My intention is not only to address the misleading information on Expedia but also to shed light on various issues encountered during my visit. 1- Misleading Booking Information: I booked an All-Inclusive stay through Expedia, specifically selecting Villa La Estancia Beach Resort & Spa Riviera Nayarit All Inclusive. Upon arrival, I discovered that my reservation was for a room-only stay, causing unexpected expenses and inconvenience. 2- Accommodation Issues: During repairs to the glass sliding door, our bath tub glass was shattered by hotel repair staff. The hotel did not have a replacement available, and we were left without a screen between the bath tub and vanity. 3- Hygiene and Safety Concerns: Bees were prevalent everywhere, even in indoor restaurants. 4- Limited Amenities: No coffee service at the pool, and coffee is only available in indoor restaurants, accessible by reservation only. No Buffet restaurant, bar, or coffee shop in the hotel. Guests need to walk to the adjacent hotel, Flamingo, at specific times for these amenities. 5- Internet and Connectivity Issues: Weak hotel internet, no internet at the beach, and no internet access at the adjacent hotel, Flamingo. I believe it's crucial for travelers to be aware of these issues, considering the potential impact on t
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Amir, Thank you very much for taking the time to share this review and for placing your trust in us for your holiday. I am very sorry that we did not provide you with the experience you and your family expected, it is very important for us to know the areas where we need to continue to improve. We will take into consideration your comments about the different problems you experienced with your Expedia booking as well as the problems you had with your room and breakfast experience.Please contact me personally to assist you with your reservation on your next visit. We would be honoured to have the opportunity to welcome you back and show you the improvements we have been working on.Best regards

8/10 (良い)

Maricelys

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice
2024 年 1 月に 4 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Maricelys,We are glad that we have been part of your vacations trip, and we will be more than happy to have you back many more times in the future; this is your home away from home!

10/10 (非常に良い)

Blanca、Union City

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff, service, and location!!
2023 年 12 月に 4 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Blanca,Thank you again for taking the time to write such a wonderful review. It is a pleasure to know that this experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and unique as it can be.

10/10 (非常に良い)

Richard

2024 年 1 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Richard,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 (非常に良い)

Rick

2024 年 1 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Rick, We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail to provide an unforgettable experience.

8/10 (良い)

Rhonda

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
We stayed only 3 nights without all-inclusive and glad we didn't. Our meal at the steak house was fabulous, but the one breakfast buffet was unspectacular. The toaster wasn't working, flies all over the bread, no sausage or bacon. Everything seemed tasteless. We ordered nachos at the pool and we were disappointed with them too. Hardly any cheese, guacamole was very bland and very pricy too. Service around the pool was slow. I would never stay here again, sorry. Just not worth the price.
2024 年 1 月に 3 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Rhonda, I want to thank you for sharing your review I also would like to thank you for have chosen Villa La Estancia to spend your vacation and for your kind comments in regards to our staff. However I am truly sorry to read we did not meet your expectations regarding the restaurants food service.Best regards,

6/10 (普通)

Richard

2024 年 1 月に 3 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Richard, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,Miguel VelascoGeneral ManagerVilla la Estancia Riviera Nayarit

10/10 (非常に良い)

JEFFRY

2024 年 1 月に 3 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Jeffry,We are thrilled to read that you enjoyed your stay at Villa La Estancia; I want to thank you for posting such a nice review about our resort and staff.

10/10 (非常に良い)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really what you want in a vacation spot - great beach right in front, big pool, 4 well placed hot tubs looking over the ocean and very hard working, friendly and pro staff. Flamingo restaurants could be designed nicer but excellent overall.
2024 年 1 月に 4 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Mike, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

10/10 (非常に良い)

Blanca janett

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 8 日)
Estimada Blanca,Gracias por haber tomado el tiempo para publicar su revisión de su reciente estancia en Villa La Estancia, estoy realmente encantado de que hemos sido capaces de ofrecerle el mejor servicio y alojamiento. Saludos,

8/10 (良い)

Amos

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Been there several times. Property is beautiful and on the beach. Rooms are large and well appointed. Service is hit or miss. Rooms are clean. New is daily $12 resort fee which we were not aware of until check in. Just an additional money grab.
2024 年 1 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Amos, Thank you for having taken the time to post your review of your recent stay at Villa La Estancia Riviera Nayarit, Im glat to know that you and your family had an increible vacations. In another way, We sent a mail on 23 October 2023 to let you know about the 12 Usd charge. The 12 usd service fee will be destinated to the remaining of the service staff. That being said the service fee applies to all new bookings since February 2023 regardless of rate plan or meal plan purchased. All of us here at Villa La Estancia look forward to pampering you again in the warm and sunny shores of Banderas Bay!Best regards,

10/10 (非常に良い)

Shuko

2023 年 12 月に 4 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Shuko, I am glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Best regards,

6/10 (普通)

kerry

2023 年 12 月に 3 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Kerry, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,

6/10 (普通)

Beatriz

家族旅行
良かった点 : 清潔度
The promotion on your web site is misleading
When I booked your hotel, the website said the stay was all inclusive. When I got to the hotel, the front desk lady said that it wasn’t all inclusive and that all inclusive would be $140 extra per day per person. It was too late to cancel because I did not have any other place to stay so I had to pass on the all inclusive. When I ask the price of the hotel if I would have booked directly with them it was half the price hotel.com charged me ( I payed 550 a night when they would have charged me 350 per night without the all inclusive) I am furious and sad to have my Christmas vacation ruined by having to pay out of pocket for meals due to this company’s lack of clarity in the description of the hotel. I am disappointed in how much I have promoted this company with friends and family after this incident.
2023 年 12 月に 3 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Beatriz,Thank you for your recent stay at Villa La Estancia, Riviera Nayarit, and for having taken the time to post your review to share with us your experience. This feedback is very valuable to us, as it lets us know how we are doing and where we may need to make improvements.Best regards,

10/10 (非常に良い)

Miguel Angel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El servicio y sus áreas públicas, son lo máximo
2023 年 12 月に 3 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2023 年 12 月 27 日)
Estimado Miguel, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Saludos,

10/10 (非常に良い)

Adriana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was surprised to have been offered a VIP that is offered for discounts on food, services and activities.
2023 年 12 月に 5 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Adriana, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us.Best regards,

10/10 (非常に良い)

Brian H

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet and private feeling beach area
2023 年 12 月に 5 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Brian H,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards,

10/10 (非常に良い)

Luis

Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 2 月 5 日)
Estimado Luis, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.

10/10 (非常に良い)

Benjamin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stunning, excellent food, beautiful pool, tons of space. Only note, make sure to call about restaurant reservations as they don't take the opentable ones seriously.
2023 年 12 月に 1 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Benjamin, Thank you for providing us the opportunity of hosting you at Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regrads,

10/10 (非常に良い)

Peggy

2023 年 12 月に 7 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Peggy, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards

10/10 (非常に良い)

David William、NEWBURY PARK

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place, clean, friendly
2023 年 12 月に 9 泊滞在
Miguel Velasco, General Manager, Villa La Estanciaからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear David, I am pleased to hear that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make our guests' satisfaction possible.