Nova Gate sculpture

Thank you Trevor (Head Butler)! Your helpful suggestions made my boyfriend’s milestone an absolute success. Kiran, Chef Yoshi, and the pastry chef, thank you for being able to accommodate the special request birthday cake. My boyfriend loved the cake. Staff were all friendly, polite and helpful. We will definitely be coming back. Though not being able to adjust the temperature in the corner suite was different. Had to ask the butler to adjust but can only be 5C difference of what they set. There was a pedestal fan in the room, that did help.

The Housekeeping Staff amazing. They were cheerful, able to assist with anything needed and directive. The upgrade to Fairmont gold one bedroom suite was best decision but while waiting for our room to be ready we were never told that we had access to Gold room comfort lounge for food and drinks and instead that we had paid an extra $250 a night for. Instead we spent 150 in cafeteria on ground floor uncomfortable. Then when we switched to one bed suite on day three costing over 2300 night our luggage was missing after returning from a wedding at 10 pm as it had not been transferred from our king gold room. There are many “assisters” but the service is not five star or even three. You are met with fairly nonchalant behaviour for an expensive hotel. Luckily “sharmaine” by text assist was helpful in booking a history tour. There isn’t even a black service to pay for and so we entered fairly dirty old local cabs to get to wedding. Our personal car to airport was roughly 990 return so clearly we don’t mind paying. This was a beautiful and stunning location but it had absolutely no resort customer service that was close to the Four Seasons standard. In fact we had no water in our room without acquiring it at night service, no pay for drinks or snacks in room bar. You are left with a beautiful setting and room but don’t dare need a late night drink or food item in the room. They gave us two apples -maple syrup and a cider looking drink. The price is not worth the service !

Simple, Seamless, and Fantastic! The Malcolm Hotel made our stay so easy. The staff was incredibly helpful, and the layout of the property was simple and effortless to navigate from the start. Fantastic atmosphere, great location, and stress-free. We will definitely stay here again!