Nouvelle Découverte Vacations from ￥319,912

Overall, I had a great stay at The Residence Mauritius and thoroughly enjoyed my time there. The rooms were comfortable and well maintained, the service was warm, and the beach is simply spectacular—without doubt one of the hotel's greatest assets. That said, there are areas where I believe the hotel could improve. The biggest disappointment was the food at the main buffet. The quality was average, and on some occasions even below average. For a five-star resort in Mauritius, this was surprising, especially considering that many other luxury hotels on the island offer exceptional dining experiences. Coming from the hospitality industry myself, I genuinely believe this property has enormous potential. The foundations are already there: a beautiful location, excellent beach, charming atmosphere, and a strong team. With greater focus on the food and beverage offering and continued attention to detail, I have no doubt it could become one of the standout luxury resorts in Mauritius. Overall, I was satisfied with my stay and would happily return. At this stage, however, I would personally rate the hotel between **4 and 4.5 stars**, rather than a full five stars.

Amazing hotel and rooms are great value for money in terms of size. However I think if guests are wanting more from food they perhaps need to be aware it’s quality over quantity in this hotel. Also please note other bigger hotels have more free kayaks and boats this has 1 so it gets booked quickly Other hotels have at least 20 boats for use

The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.

Pros-the property and rooms were clean Staff members were professional, attentative, helpful, hard working and polite at all times Good quality of food and night shows (ABBA was spectacular!) Cons - the gym is small and lacks toilet facilities. Lack of designated spaces for smokers, therefore we were exposed to second hand smoking! Lack of recycle receptacles in rooms and throughout the property.

I always enjoy staying at Preskil but I had a bit of a bad experience on my check in on Monday, 3 August. I arrived at 9h00 at the hotel and i know that check in was only at 14h00. We sat at the check in area the whole day and my room was not ready at 14h00. The communication was not so clear and if i have known it will take over the check in time i could have gone for a scrub at the spa that time. My 1 colleague had a room 2 hours before me and i sat there till 14h30 without knowing it will take that long. Tired and over it by then.