Find all hotels by ALH Group in Northern Australia from ￥9,930

"Great location"

"Booked 4 months in advance and it was disappointing as the city view room was on the 7th floor and it was facing the pool. Was not even able to open up the curtains at all. Amenities are just sub-standard. Pool was shared with the other Star accommodation guests. "

"The location was perfect. In the heart of Brisbane, so close to transport. The hotel was located in a quiet area a few blocks away from local shops and restaurants with amazing news of Brisbane The hotel was clean, comfy and well maintained. The room was spotless, with fresh amenities and a wonderful size room. The staff at the hotel were amazing and very professional"

"The room and facilities were very nice and we definitely had a comfortable stay. However, check-in took quite a long time, despite three employees on the desk. Two of them appeared to be struggling with iPads. There was a family who apparently had been waiting until 3pm for their room when check-in is from 2pm. You are also asked to send through room service via the app, but when it comes to the payment screen it didn't work. We tried multiple devices and credit cards before phoning reception who took our order. It seems like Shangri-La has possibly cut back the budget for staff and their systems and it shows as things aren't as streamlined as you'd expect for this brand."

"Very friendly staff welcoming and clear communication loved our stay so close to everything and the view was awesome"

"Beach view"

"Staff members were great"

"Dirty pillow covers"

"The hotel is quite tired and a little run down. The cleaning wasn't very good, the bathroom floor was a bit sticky and the doors and walls were quite grimy. There's not enough lighting which made reading difficult. The breakfast was very good and varied. The staff were friendly and helpful with any enquiries. The pool temperature was a little cold and could've done with 4-5 degrees higher and the spa way too cold. "