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"Staff was amazing "

"Beds were comfy and Breakfast was great! "

"The hotel is being updated. I'm 75 years old and this room was the worst room I've ever stayed in my life. They should never have rented out this room. When you picked up the table, the legs dangled from side to side. I couldnt put anything on it...including my elbows...without the table rocking side to side. The chair was tattered. The maintenance man needs to get a raise. I was in the process of seeing what other hotels near by had a vacancy when, after I complained, he found me a new table and chair. I was upset and he still treated me well. The website shows a deli style cooler. This cooler doesnt exist. I was dropped off at the hotel to spend the night before an early flight out of SYR. I had planned on grabbing a sandwich out of the deli cooler for dinner. I ended up having to walk to the nearest food place...Taco Bell...across a 4 lane road. Except for the maintenance person, this place is a total thumbs down. "

"Hotel was clean, staff was courteous "

"Coffee machine and shampoo holder fell off wall. Beautiful renovation and great location."

"Very sketchy people in the area. Rooms are acessed from outside. Elevator was very slow so we used the stairs. Staff was excellent. Close to I81, which is convenient. "

"The pool and hot tub were terrific, however our stay here was anything other then... i paid for a king bed, with a sofa bed, it was me and my three children. While there was blankets and pillows for the king bed the sofa bed was bare, and when i asked for blankets and pillows for the sofa bed i was told they would bring them up. A couple hours had passed and i went to the front to ask for them again, then i was told that they had no extra. I had to sleep on the sofa bed with no blanket or pillow while my 4 children slept in the king bed. I was cold and uncomfortable to say the least. The following night around 11 pm ( yes i know it was late) however i told the hotel prior that i had 2 toddlers, they fall and cry, they argue, they are away from home so already in a mood. Mothers with toddler im sire understand where i am coming from. Anyways again i told them this before i booked my room. They should have put us on the first floor and ifbthey didnt have a room compatible for 2 young kid's 2,and 4 years old tk be exact. They should not have booked me a room there. So a very rude eoman comes up and tells me that there was a noise complaint about my kids running on thr floor i said i was so sorry and id do my best to keep them quieter. She interrupted me and said if i come back up here i will be " kicking you guys out" i said excuse me? This is the first and only complaint, my 4 year old then was terrified to move or cry to loud in fear of being kicked out. Terrible experienc"

"My stay was great. My partner and I enjoyed the comfortable bed and how big the room was. "

"The staff at Randolph was amazing. My husband had a medical emergency and we needed a place to stay after his discharge. Front desk went above and beyond to get us in a room when we were having credit card issues. They were genuinely concerned about his health and thankful for his service in the military. Large comfortable bed with a nice quiet night!"