6/10 (普通)
Ricardo
家族旅行
2025 年 12 月 29 日
良かった点 : 清潔度、施設のコンディションと設備
I’m a loyal Ritz Carlton client and I am only leaving this review for Aruba Ritz to get better. 1st day I came staff by the pool was very good but as the days went by seemed to be lacking in performance. The spa was ok I wasn’t crazy about it definitely for the heavy price tag ( keep in mind I’ve been to 5 other ritz Carlton’s )
The main thing that got me upset is at casa nanna the restaurant down stairs made under cooked food not once but twice. On top both of sons age 2 and 2 got sick from the spaghetti and meatballs and was throwing up all night. I’ve mentioned this to the staff. And it seemed like they didn’t know what to tell me or how to fix the problem they changed me room ( that was the same room set up different number) and basically was all they can do. Then 2 nights later I ordered room service a got a brownie with ice cream and I got sick myself and was throwing up all morning right before I had to get on a 5 hour flight back home. I usually leave a short and great review for people to read and always recommend the Ritz Carlton to everyone but this was not held to the brand Reputation and I hate that I have to leave a review like this.
Ricardo
2025 年 12 月に 5 泊滞在
