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"Smoking room is the way to go 10/10"

"Great place to stay. Handy to train station, nice quiet and comfortable room. Staff were friendly and efficient. Great value."

"Clean room, very nice staff"

"Yumori is a gem. With a beautiful renovation and friendly staff, you can enjoy a hot springs hotel at a bargain price. My lovely tatami room was so comfortable. Take your own food off arriving late. The share kitchen is wonderful. "

"Great accommodation "

"We are two very new foreign travelers. The staff did not speak our language but were incredibly accommodating and made us feel welcome. Very clean, very good stay."

"The beds are exceptionally hard and uncomfortable. Breakfast was mediocre. There are no rooms for a family of 4 - we had to take 2 rooms. The hotel was very clean, however, and the staff was helpful and polite. The location is quite convenient. "

"Breakfast was delicious and lots of kind foods ! "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."