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We love this hotel. This hotel used to be the house of the last king and queen of the Kingdom Laos. We were greeted directly at the Luang Prabang Train Station by the hotel's complimentary shuttle, a thoughtful and welcoming gesture ;) The location was beautiful right by the Mekong River. The location was in the heart of everything and we walked pretty much every where. The view from our room was beautiful and we certainly enjoyed it. The grounds were immaculate and very well taken care of. The service was amazing and at the reception -receptionist India was so sweet and helpful. She took the time to talk to us and made us feel very welcome. Lovely breakfast included with Laotian food and fresh fruit, eggs, baguette, jam, meats, coffee/tea. If you’re a coffee lover , there are some great coffee shops on the river and Main Street a couple of minutes away. The rooms are quite big, clean, and have nice balconies.Very comfy bed! I can confidently say that this one offers the best value for your money. The rustic balcony provides a charming view of the Mekong River and incredibly quiet. Hotel staff are extremely polite and professional and always greet you with a warm smile. From the front desk staff to the breakfast staff, everyone was so welcoming. I'd highly recommend Victoria Xiengthong Palace hotel for its peaceful atmosphere, beautiful views, and excellent service. A great choice for a relaxing stay in Luang Prabang! This hotel truly deserves 5 stars!

The staff is attentive and gracious. The upstairs room with balcony, very nice though the room often needed better sweeping. My impression is many people come for the weekend —washing and hanging clothes everywhere and couples with screaming children who take over the pool. Otherwise it’s a very lovely spot, great location.

The bad: Unless I'm reading this wrong, this place shows up as a 5 star on Expedia. 5 stars is NOT the class for this hotel. I got the deluxe balcony and couldn'tell the difference between any of the rooms, so if you're gonna stay, maybe have them show the difference between the rooms, so you know what you're getting, (mine didn't have the white soffit shown in the pic, so maybe it wasn't the right room?). We got Lao massage, and would certainly not do that there again. There was no strength put into it, it was more of a rub than a massage. It's a tiny, tiny room. The balcony is the walkway up to your room (it does have sitting furniture on it, which is nice). The good: The bed is super comfortable.