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「眺めは良かったけど、朝、目の前を走るトラムの音と扇風機の音が気になりました。」

「We couldn't even check in: the automated system found our booking but said "Sorry your room isn't available". But we'd already paid + booked and gotten confirmation. It was about 10pm, and there was nobody at the property to talk to. Luckily a neighbor walking past knew the owner's phone number, and called him. He answered and was very friendly but said he wasn't nearby, and gave us the phone number of someone named "Jacqueline" who was supposed to be nearby and could help... but nobody answer...

「設備は新しく清潔。エアコン付きで快適。フロントも明るくて丁寧。駅からも近い。ただし、朝食はビジネスホテルと割り切った方が良い。なお、ベルン駅からのアクセスは地上だとやや複雑で地下からがおすすめ。」

「I had a little bit of trouble in getting the reservation number in a timelymanner, which was necessary to activate the Bern "welcome" card, which is different from the Expedia one. Butafter a couple of requests, I got it over a phone call, just before getting on a tram, so no problem after all, but maybe for some people it might be stressful to ask many times, so it might be better if you could provide the number more systematically (a friend who stayed at a different hotel received it...