I’ve traveled extensively across Europe and have always had positive experiences with hosts—until now. Unfortunately, this was by far the most disappointing and frustrating experience I’ve had.The host was unresponsive and discourteous throughout our stay. Despite the check-out time and entry code being communicated via SMS, the host consistently failed to respond to multiple text messages and calls. This lack of communication was not only inconvenient but became extremely distressing when my sister experienced a medical emergency. Even in that urgent situation, we received no reply.We spent hours walking around town trying to locate someone who knew the host. Thankfully, we came across the team at BagGuys—two kind individuals who went above and beyond. They repeatedly called the host, his mother, and his brother until someone finally got through. It was only then that the host responded to us, and when he did, he was incredibly rude, showed no empathy, and never once apologized.To make matters worse, the apartment itself was in poor condition. The floors were dirty enough to turn our feet black, there were used towels left outside, trash still inside the unit, and even stains on the pillows. When we finally got inside, his only comment was to “enjoy my incredible apartment”—a comment that felt dismissive and insulting given the circumstances.There were no instructions provided for check-in or check-out, and even after the stay, we received no communication or apology
