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ホテル エクスプレス ニューカッスル ゲーツヘッドの口コミ

2.5 out of 5
ホテル エクスプレス ニューカッスル ゲーツヘッド
Cuthbert St, Gateshead, England

口コミ

6.0
評価 10 - 246 件の口コミ中 48 件が非常に良い" "
評価 8 - 246 件の口コミ中 58 件が良い" "
評価 6 - 246 件の口コミ中 33 件が普通" "
評価 4 - 246 件の口コミ中 37 件が不満" "
評価 2 - 246 件の口コミ中 70 件が非常に不満" "

6.2/10

清潔度

7.2/10

スタッフとサービス

5.8/10

設備とサービス

5.8/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Gary、Bishop Auckland

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Run down place
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Ruben

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Danny

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wasn’t worth the money paid, service was okay but slow and now very customer based. The room was very small and not very organised and the bedsheet had marks(blood stains) on it and the bathroom absolutely stank and had a separate door taped shut, a bad draft coming from the window although it was shut and the door didn’t do up properly unless locked, the smell of cannabis was horrendous when we walked out of the room and the walls looked liked they had been done by a cowboy decorator.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Neil

カップルで旅行
良かった点 : スタッフとサービス
Shower water pressure was not good at all, and some of the cleaning was poor. However the bed was very comfy and we slept well
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

DONGJIN

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
No heating out side wind come in the room
No heating at Dec. Even the hotel provide heater it also didnt work, and very windy from outside window terreble hotel ever.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Scott

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Couldnt sleep because of people arguing and fighting. had to check out at 1.45am and stay with a friend
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Amir

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Mark

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Jim

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even an Asylum Seeker would not stop here Pros: NONE Cons: 1. no toilet paper in toilet 2.Shelf above towel rail hanging off the wall 3.Electric wires protruding from wall above sink 4. Very noisy from traffic on road outside. 5. Single glazed window that wouldn't shut properly 6. Bed extremely uncomfortable due to mattress being an old sprung type. 7.Only one pillow each provided. 8.One dirty bath towel each. 9.Occupants of room above moving furniture or something about all night on creaky floorboards 10. Black mould present on en-suite skirting boards and shower tray 11. Shower either scalding hot or freezing, no happy medium 12. Corridor outside room unlit, difficult to locate key slot in door 13. Other guests seemingly unaware of how loud they are in the corridors 14. NO FIRE ESCAPE PLAN OR INSTRUCTIONS To sum up this place in one word.................TERRIBLE My advice is to spend a bit more and stay elsewhere, Just wish I had now..................
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Adam

2023 年 12 月に 1 泊滞在

6/10 (普通)

k

2023 年 12 月に 1 泊滞在

6/10 (普通)

Stuart

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Mervyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Honesty after we left things in the room. It was also very clean and tidy.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Philip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Newcastle stay.
Very kind and helpful service. Very enjoyable and good stay thank you.
2023 年 10 月に 2 泊滞在

2/10 (非常に不満)

Claire

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was dirty toilet set and shower was broke one had door broke pf on shower lightbbulb did not workblood on the bed big iron mark on the floor the shower room was dirty thebedroom was dirty i complained to staff who told me i had to get in touch with expedia i would not recommended this hotel at all i would like i refund please
2023 年 9 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
Faulty trenches - Shame on you owner/staff.
The entire establishment was unfinished; yet still managed to exude a worn\shabby aesthetic. Incorrectly installed computer desk, broken light switches, the noise of other peoples plumbing taunting me that mine was haphazard at best. Asking for a towel I was advised to use the paper napkins. (Sadly not present either) Later given a towel. When advising that there was no plug/stopper in the sink I was given a plug (type thing) that did not fit the said sink. Pointing out the lack of power on "computer desk" I was given a four gang extension. (No power on that side of room) Both beds in the room (twin) were incredibly soft and did not provide a good sleeping experience. *This* might be Ms Braverman's solution to providing housing in UK
It appears that someone pushed the light switch too hard. The Crack appears to go fully through the plastic.
The computer desk (who knew MFI still did special ordHad ports for where the power sockets *should* go. That's the white thing at the back of the formica wood. Seems someone must have made the assembler a better offer...
2023 年 9 月に 2 泊滞在

8/10 (良い)

Angam

良かった点 : スタッフとサービス、客室の快適度
2023 年 9 月に 3 泊滞在

6/10 (普通)

John

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Run down
First of all, this is a budget hotel with shared bathroom facilities, so please read my critique with that in mind. I did not expect 3* conditions. The room itself was very generously proportioned. The staff were really freindly and were available whenever I called on them. There was ample tea and coffee making facilities and the towel and bedding was clean and soft. However... Some of the furniture was broken; The single glazed window did not shut properly; The bed swayed from side to side alarmingly each time i turned over; The room smelled of mildrew because the trap to the sink was not connected properly so the floor was soaking wet; There was no sound insulation between rooms - I could hear EVERYTHING in the adjoining rooms. Save yourself some money and upgrade to a YHA
2023 年 9 月に 1 泊滞在

8/10 (良い)

Martin

良かった点 : スタッフとサービス
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Aidan

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I paid over the odds for a single room with shared bathroom (£145). The first room i was put in has part of the window frame missing so the window wouldn’t seal. It had old furniture that seemed to be falling apart. When i complained about the window the receptionists response was “but nobody can get in that”. That wasn’t the point. I asked for money back to which they responded “no, because its the great north run weekend”. They’ve spiked their prices to rip off runners who’d raised thousands for charity. Eventually they moved me to the room next door. Again, the window didnt shut properly but at least there was no hole in it. That room was also outdated with nailed coming out of the wardrobe. The shared bathrooms were grotty, one of the showers didn’t have a door, and the light switch was outside the bathroom in the corridor which anyone could play with as they walked past. I wouldn’t recommend staying here
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Crissa

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel was old and not very clean also a lot of damp.
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Kye

2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Johnny

Hotel room cold and dirty. Customer service very poor. Pillows stayed. Carpet dirty. No ventilation
2023 年 8 月に 1 泊滞在

8/10 (良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

4/10 (不満)

Hannah

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Would not pay £123 when communal bathroom was dirty particularly the shower and room was very basic (eg one towel between two and one pillow each). Very friendly welcoming staff member. Poor for price.
2023 年 8 月に 1 泊滞在

4/10 (不満)

Daniel

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在

2/10 (非常に不満)

Josh

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在

8/10 (良い)

Matt

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A decent place to stay
A well-kept hotel in a pretty good location, just over 20 mins from Newcastle city centre.
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Peter

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
room had no sink, no toilet roll initially, v poor quality breakfast and shower not fitted to wall properly. Stayed in hostels with better facilities
2023 年 7 月に 4 泊滞在

8/10 (良い)

mr william

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All good comfy sleep only thing is when having breakfast served up as ur eating cereal and toast on breakfast plate otherwise nice breakfast
2023 年 7 月に 1 泊滞在

4/10 (不満)

Michael

カップルで旅行
良かった点 : 清潔度
A smoke alarms came on and went off again seemingly at random and then a member of staff showed up asking to see our room because apparently we'd been smoking. Neither of us had and the window wasn't open so there's something wrong with their ability to detect where alarms are sounded/the smoke alarms themselves (maybe the kettle set it off?). Tad dirty behind the desk but nothing major and the cupboard door didn't close all that well due to it being misaligned. The bathroom supplies of soap weren't well stocked. Other than that, no issues, it was 'aight.
2023 年 7 月に 3 泊滞在

2/10 (非常に不満)

Jacob

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property is dirty and run down
2023 年 7 月に 1 泊滞在

8/10 (良い)

Cameron

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 6 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Window Would Not Close
2023 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Generally good
Staff friendly and very helpful. Room is basic but clean. Plenty of shared bath and toilet. The only problem is sound proof. Can hear not only people walking in corridor but others snoring in the next door.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Kiara

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Basic, would not go back
Staff were lovely and very helpful however the hotel is very run down compared to the pictures, bed was super uncomfortable, outside smoking area was disgusting. Also some maintenance required in the room
2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

Callum

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Place is revolting. Won't be staying here again
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Paul

2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

Amelia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We arrived at the hotel hoping for just some where to rest after going to a concert at the arena, however upon arrival we were met with screaming and shouting from other guests in the reception as they were complaining about their stay. There were people vaping on the corridors. We were shown to our room which was at the top of the stairs and looked like a shop front with aluminium door and glass windows all round, room was filthy lipstick writing on bedside table, smashed cupboards, stunk of wee. We walked straight back out and asked for a refund, which we were told to speak to Expedia so we did who said the hotel weren’t picking up the phone, later to be told we weren’t allowed a refund. Disgusting, gross and unsafe and unfit for purpose.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Rhys

気になった点 : 清潔度
Stayed here for two nights a the room you felt like you are walking on planks as every footstep the floor creaked. The showers wow just don’t jump in the river Tyne it would be warmer bye a long shot. I can say that I won’t be choosing to stay at this hotel in a rush again
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

keith

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Work
Staff were friendly and helpful
2023 年 5 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Value for money
good value for money, with that been said you get what you pay for. My room was literally next to the main road so you can hear the car moving up and down all the time and window sound proof is bad.. Other than that all good
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

naomi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
staff were lovely, clean and nice hotel
2023 年 5 月に 1 泊滞在

8/10 (良い)

Jenna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I booked this hotel and didnt know what to expect based on the reviews. It was just my daughter and I staying for the Beyonce concert. Staff were very helpful. Didnt realise i had booked a room with a shared bathroom/shower room but to be honest we got back to our room after the concert at 12.35am and left at 7am so wasnt really an issue. Our room was very basic but bedding was clean. The hotel is very creaky and could hear other guests arriving home but didnt last too long. Hotel is in a good location and a short work into Newcastle centre.
2023 年 5 月に 1 泊滞在

8/10 (良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在

6/10 (普通)

Kevin

出張
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Lizwe

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Phillip

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good area clean
2023 年 5 月に 1 泊滞在

6/10 (普通)

Jane

良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
2023 年 5 月に 1 泊滞在

6/10 (普通)

Jeremy

2023 年 5 月に 2 泊滞在