スイート キングベッド 1 台 (Freedom Tower View) | イタリアのフレッテ製シーツ、高級寝具、ミニバー、セーフティボックス (室内)
利用可能日を確認

ホテル インディゴ ローワー イースト サイド ニューヨーク IHG ホテルの口コミ

4.5 out of 5
ホテル インディゴ ローワー イースト サイド ニューヨーク IHG ホテル
171 Ludlow Street, New York, NY

口コミ

8.0

とても良い

評価 10 - 1002 件の口コミ中 470 件が非常に良い" "
評価 8 - 1002 件の口コミ中 254 件が良い" "
評価 6 - 1002 件の口コミ中 141 件が普通" "
評価 4 - 1002 件の口コミ中 68 件が不満" "
評価 2 - 1002 件の口コミ中 69 件が非常に不満" "

8.6/10

清潔度

8.2/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Yuko

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
きれいで、シャワーの出もよく、ベッドも大きくて居心地も良かったです。
2023 年 8 月に 4 泊滞在
Jose Ramirezからの返信 (投稿日 : 2023 年 8 月 25 日)
Yuko,Thank you.

8/10 (良い)

Ana Paula、West Lebanon

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
m
2024 年 5 月に 2 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Ana, thank you for the fantastic feedback! We're thrilled to know that you had a great experience with us. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear them!- The Staff at Hotel Indigo Lower East Side New York

8/10 (良い)

Alexandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our stay at Hotel Indigo. The room was spacious and bright with a great view, amenities were nice and the staff was very sweet. The area is a little loud but if you're on a high floor you don't hear it that much and the location is amazing for all the places we wanted to walk to. Would stay again.
2024 年 5 月に 5 泊滞在
Hotel Indigo - Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 23 日)
Hi Alexandra, thank you for choosing to stay at Hotel Indigo Lower East Side New York. We're delighted to hear that you enjoyed your time with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!- The Staff at Hotel Indigo - Lower East Side New York

10/10 (非常に良い)

Bonnie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Even though it was kind of a pain to use our room key to operate the elevator, it did help me feel more secure. Very nice hotel. We’ll be back!
2024 年 4 月に 7 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Bonnie, we're pleased to hear that you found the security measures reassuring and that you enjoyed your stay at our hotel overall. Your feedback is valuable to us, and we appreciate your understanding. We look forward to welcoming you back on your next visit!- The Staff at Hotel Indigo Lower East Side New York

10/10 (非常に良い)

Iliana

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful lobby.. very popular night club on top floor. Bed comfortable will definitely visit again
2024 年 5 月に 1 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 19 日)
Hi, thank you for sharing your experience during your recent stay with us! We're glad you enjoyed our beautiful lobby and the vibrant night club. Rest assured, we'll continue to strive for excellence to ensure your future visits are just as comfortable and memorable.- The Staff at Hotel Indigo Lower East Side New York

8/10 (良い)

Analia、Kearny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location is very convenient! All you need is walking distance
2024 年 3 月に 1 泊滞在
Hotel Indigo - Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Analia, we're thrilled to hear that you found our location to be very convenient! It's wonderful to know that everything you need is within walking distance. Thank you for sharing your positive experience, and we hope to welcome you back soon!- The Staff at Hotel Indigo - Lower East Side New York

6/10 (普通)

Eric

家族旅行
良かった点 : 設備とサービス
The club in the hotel seems to take precedence over the hotel guests. Staff shoo guests out of the way for club attendees. There was a contact lens on the bathroom floor. None of us wear contacts.
2024 年 5 月に 3 泊滞在
Hotel Indigo - Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 13 日)
Eric, we apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned with our team to ensure improvements are made. It's important to us that all guests feel valued and comfortable during their stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.- The Staff at Hotel Indigo - Lower East Side New York

8/10 (良い)

Marina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stylish hotel and wonderful view. Had a very nice stay
2024 年 5 月に 5 泊滞在
MPからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Marina,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay with us!We hope to welcome you back in the near future!Regards,FOM

10/10 (非常に良い)

Marlysue Louise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed the close proximity to the events we were attending and to restaurants. The only thing I wish were available would be another bar, without loud music, that you could sit with friends and actually talk. The rooftop is fun, but loud and you can talk. Maybe another small venue for drinks after the theater??
2024 年 4 月に 5 泊滞在
Jose Ramirezからの返信 (投稿日 : 2024 年 5 月 5 日)
Marlysue,Thank you,Yours.Jose RamirezManager on Duty

10/10 (非常に良い)

Alwyn

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!
2024 年 2 月に 1 泊滞在
Jose Ramirezからの返信 (投稿日 : 2024 年 5 月 5 日)
Alwyn,Thank you. Yours,Jose RamirezManager on Duty

8/10 (良い)

Jessica

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property worked well for us in convenience of location. Our room was fine for us too. Just be aware that there is a club at the top of this hotel so it can be very loud. They are apparently working on soundproofing and the noise doesn’t carry down too many floors. But if you aren’t here to party, ask to be below floor 10 at least.
2024 年 4 月に 2 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 4 月 29 日)
Jessica, thank you for sharing your experience! We're glad to hear that our hotel's location was convenient for you and that your room met your needs. We apologize for any noise disturbances from the club. We appreciate your understanding and hope to welcome you back soon!- The Staff at Hotel Indigo Lower East Side New York

8/10 (良い)

Madeline

気になった点 : 施設のコンディションと設備
On weekends the music from the club on the fifteenth floor is quite loud especially only a couple of floors above. Multiple lights in my room did not work. I had a great city view from my room.
2024 年 4 月に 4 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the loud music from the club. We understand how this could impact your stay. On a positive note, we're glad you enjoyed the great city view from your room. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.- The Staff at Hotel Indigo Lower East Side New York

8/10 (良い)

Lauren

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Had a great stay at this hotel. Good location, good value. Pros : great location for walking, landmarks and public transport. Security at door so felt safe and that not anybody could walk in. Hip vibe and great decor. Big wardrobe and drawer space too. As travelling for 5 nights from the UK, this was great. Cons : our balcony room was on the 3rd floor - directly next to a communal terrace for the surrounding apartments, meaning loud parties and noise on Thu/Fri/Sat nights - we expected this room type would be on a higher floor. Door/windows were not soundproof. Nightclub (for residents and general public) on 15th floor - we didn’t know this when booking so this meant noisy and lots of people milling around. Staff at concierge were friendly, but service was slightly slow.
2024 年 4 月に 4 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Lauren,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

6/10 (普通)

Judith

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Best thing: comfy beds and not too much noise. Downside: stains in sheets, no robes/slippers, no changing room after check out, terrible breakfast (and expensive as in NY), hotel needs general renovation.
2024 年 4 月に 4 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Judith,Thank you for taking the time to rate and review your recent stay with us!Please accept my sincere apologies, for the issues you have experienced during your stay with us. I understand how crucial it is to have fallen short of meeting your expectations.We hope you will consider staying with us again in the future, and we assure you of a more seamless and enjoyable experience.Regards,FOM

10/10 (非常に良い)

Kristel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay but wish they sent me a receipt for charges upon checkout
2024 年 4 月に 1 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Kristel,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay but we will look into the concerns you mentioned.Regards,FOM

10/10 (非常に良い)

Marii

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing location for accessing lower east side. Great rooftop with stunning views of the city. All staff were exceptionally helpful and accommodating. Would stay again if in the city.
2024 年 4 月に 1 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Marii,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay and we can’t wait to welcome you back soon. Be well, FOM

8/10 (良い)

Hussain

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
AJ at the front desk was amazing. Would not say the same about the staff that came at reception in the night shift.
2024 年 4 月に 1 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Hussian,Thank you for taking the time to share your positive experience with us!Happy to hear that Aj made a great different during your stay :)We will look into the concerns you mentioned.Hope to welcome you back, in the near future.Regards,FOM

8/10 (良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Joshua,Thank you for taking the time to rate and review your recent stay with us!We are delighted you enjoyed , we hope to welcome you back in the near future.Regards,FOM

10/10 (非常に良い)

Suzanne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a bit noisy as it’s right across the street from a loud bar /restaurant. If you are on the opposite side rooms it was fine
2024 年 4 月に 2 泊滞在
Jose Ramirezからの返信 (投稿日 : 2024 年 4 月 19 日)
Suzanne,Thank you. Yours,Jose RamirezManager on Duty

10/10 (非常に良い)

Hunter

良かった点 : 設備とサービス、施設のコンディションと設備
Good stay
2024 年 4 月に 1 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your review! We're glad you had a good stay. We hope to see you again soon!- The Staff at Hotel Indigo Lower East Side New York

8/10 (良い)

Jane Nautrup

2024 年 4 月に 5 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your 4-star rating! We appreciate your feedback and are glad to know that you had a positive experience during your stay. If there are any areas where we could improve and earn that extra star in the future, please feel free to let us know. We hope to welcome you back for another enjoyable stay soon!- The Staff at Hotel Indigo Lower East Side New York

8/10 (良い)

Virginia

2024 年 4 月に 1 泊滞在
MPからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Virginia,Thank you for taking the time to rate and review your recent stay with us!We are delighted you enjoyed your stay with us :)We hope to welcome you back in the near future.Regards,FOM

6/10 (普通)

Hunter、Mountain Dale

良かった点 : 清潔度、スタッフとサービス
The hotel staff was amazing. Except a night time doorman harassed me - he acted like a power tripping night club bouncer because guess what? There’s a very loud nightclub inside, so it’s just Oontz Oontz with the DJ dropping the bass in my room all night over the weekend – which I didn’t know. And I was jet lagged. The shower turned cold if the room next to me showered. The in-room coffee machine only had decaf. Was not the best experience. But again, the front desk staff were excellent, and helpful. But I can’t stay there again.
2024 年 4 月に 3 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Hunter,Thank you for taking the time to rate and review your recent stay with us!We do apologize for the inconvenience you experienced during your stay, I will personal look into it.We hope you give us an opportunity to welcome back in the near future.Regards,FOM

4/10 (不満)

Jodi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed at Indigo on several occasions and have always enjoyed the convenient location to restaurants, public transportation and coffee shops. While the hotel is clean and very decent, the bar/nightclub that occupied the 15th floor has now taken over the 14th floor also. The noise level is completely beyond the pale. The music and partying goes until 4 am (when the club closes) and you can hear the noise as if it’s in the hallway. You should consider the noise when booking a stay at the Indigo, especially on weekends. I spoke with a manager at 11:20 pm on my last night as the noise was untenable. The manager politely stopped me while I was explaining the situation and playing a recording I took from behind my closed door as she was all too familiar with the situation. My room was moved to the 21st floor at 11:30 pm. I was moved to a lovely suite with a patio and spectacular views. Unfortunately, I got to the room at 11:30 and checked out at 9:00 am. I was VERY annoyed when I contacted the hotel the next day and was offered a measly $80 to compensate me. I found that insulting! Eventually, I got a credit for the one miserable night! You have been warned!
MPからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Jodi,Thank you for taking the time to rate and review your recent stay with us!Please accept my sincerely apologize for the issues that you experienced.Feel free to reach out to expedia. I can confirm my director of front office was in contact with them.We do hope you give us an opportunity to welcome you back in the near future.Regards,FOM

10/10 (非常に良い)

Jessica、Edmonton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Jose Ramirezからの返信 (投稿日 : 2024 年 4 月 15 日)
Jessica,Thank you.Yours,Jose RamirezManager on Duty

10/10 (非常に良い)

Damian

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The front desk staff is amazing, very kind, attentive and always above and beyond to make me feel care and welcome! Same with everything, the housekeeping very kind and awesome. Rooms great, and the ambience amazing! Definitely I’m coming back❤️
2024 年 4 月に 9 泊滞在
Hotel Indigo - Lower East Side New Yorkからの返信 (投稿日 : 2024 年 4 月 11 日)
Hi Damian, thank you for your wonderful feedback! We're thrilled to hear that our front desk staff and housekeeping team went above and beyond to make your stay memorable. It's great to know that you enjoyed the rooms and the overall ambiance. We can't wait to welcome you back again soon!- The Staff at Hotel Indigo - Lower East Side New York

8/10 (良い)

Melissa

2024 年 4 月に 1 泊滞在
Hotel Indigo Lower East Side New Yorkからの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Melissa, thank you for your positive rating! We're glad you had a great experience with us. If there's anything specific you enjoyed or any feedback you'd like to share, feel free to let us know. We hope to see you again soon!- The Staff at Hotel Indigo Lower East Side New York

6/10 (普通)

Sophia

The quality of the room was average. The bedding was not luxurious, there were scuffs and remnants of past guests all over the room, the lighting was dim and very yellow, and overall, the room did not feel clean or taken care of. I don't believe that I would stay again.
2024 年 4 月に 2 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Sophia,Thank you for taking the time to rate and review your recent stay with us. I wanted to personally apologize for the inconvenience you encounter during your stay. . I will personally look into the concerns you mentioned.We hope you give us an opportunity to welcome you back in the near future. I will guarantee you a 5 stars experience. Be well, FOM

2/10 (非常に不満)

Francisco Javier

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I checked out March 15th it’s April 3rd they still haven’t return my money to my credit card.
2024 年 3 月に 3 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Francisco Javier,Thank you for taking the time to rate and review your recent stay with us !The only way we can improve is through feedback from our guests. I will personally look into the concerns you mentioned.Regards,FOM

8/10 (良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Great location, with both friendly and attentive staff. However rooms were pretty dated especially for the price we paid. Parking was easy.
2024 年 3 月に 1 泊滞在
MPからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Andrew,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

10/10 (非常に良い)

Trinity

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cute hotel! It is close to a subway entrance and has parking right next door.
2024 年 3 月に 1 泊滞在
Jose Ramirezからの返信 (投稿日 : 2024 年 3 月 31 日)
Trinity,Thank you.Best,Jose RamirezManager on Duty

8/10 (良い)

Nsombi

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Jose Ramirezからの返信 (投稿日 : 2024 年 3 月 30 日)
Nsombi,Thank you.Yours,Jose RamirezManager on Duty

10/10 (非常に良い)

sabeita、RAHWAY

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love everything about this hotel, my friends and I stayed overnight and were absolutely blown away by the service and staff. Very convenient to everything, food, drinks, shopping. Mr.Purple bar and lounge ,local in the hotel was a major plus’s for us. Definitely recommend this hotel.
2024 年 3 月に 1 泊滞在
- The Staff at Hotel Indigo - Lower East Side NYからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for your feedback! We're thrilled to hear that you and your friends enjoyed your stay with us and found our services and amenities to your liking. It's wonderful to know that our convenient location and the bar added to your experience. We appreciate your recommendation and look forward to welcoming you back again soon!

6/10 (普通)

Yetta

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2024 年 3 月に 2 泊滞在
- The Staff at Hotel Indigo - Lower East Side NYからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for your feedback. We value all reviews, and if there are any specific aspects of your stay that we can address to enhance your experience, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 (非常に良い)

King Emmanuel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great! Very accommodating and great location specially really close to Katz's some subway platforms
2024 年 3 月に 3 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear King Emmanuel,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay :)We hope to welcome you back in the near future.Regards,FOM

8/10 (良い)

JUAN PABLO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, simple, nice views
2024 年 3 月に 1 泊滞在
- The Staff at Hotel Indigo - Lower East Side NYからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Juan, Thank you for your feedback! We're glad you appreciated the cleanliness, simplicity, and nice views during your stay. We hope to welcome you back again soon.

10/10 (非常に良い)

Gillian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay! The *only* slight negative was hearing music from the club in the hotel (we were on the 4th floor - a few floors below the bar). It wasn’t super intrusive, and fine for an adult couple, but wouldn’t love it if we had our kids with us. Otherwise it was a wonderful hotel with lovely staff.
2024 年 3 月に 3 泊滞在
- The Staff at Hotel Indigo - Lower East Side New からの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Gillian, thank you for sharing your feedback! We're delighted to hear that you had a great stay overall. We apologize for any inconvenience caused by the music from the club, and we appreciate your understanding. It's fantastic to know that you found our hotel wonderful with lovely staff. We hope to welcome you back soon for another enjoyable stay!

8/10 (良い)

Sherri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff, minibar not refilled - even when requested. Great hotel maid- room always cleaned nicely!
2024 年 3 月に 7 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Sherri,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

2/10 (非常に不満)

Ishay

気になった点 : 清潔度、スタッフとサービス
2024 年 1 月に 5 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Ishay,Thank you for taking the time to rate and review your recent stay with us. I wanted to personally apologize for the inconvenience you encounter during your stay. We hope you give us an opportunity to welcome you back in the near future. I will guarantee you a 5 stars experience. Be well, Hotel Manager

10/10 (非常に良い)

Lori

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We did notice the smell of cigarette and marijuana smoke in our room late at night. I presume this smell came in from one of the outdoor vents. Also our first night (Saturday) was quite noisy with music from the bar above us.
2024 年 3 月に 6 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Lori,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

10/10 (非常に良い)

Miguel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located cordial staff and rooftop bar and
2024 年 3 月に 2 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Miguel,Thank you for taking the time to share your positive experience with us!It is truly rewarding to hear that your stay with us was enjoyable and that our team left a lasting impression.We hope to welcome you back in the near future.Regards,FOM

8/10 (良い)

Harold

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good front desk staff, good housekeeping. Reasonable rates, good size rooms. Close to many good restaurants, but Ludlow is a very busy street with constant traffic noise. 15th floor has a club which, on weekends, is extremely loud until 3:55 a.m!!! And during the summer, it is noisier. (We made the mistake of staying on the 12th floor!) I may return but only if a lower floor was available.
2024 年 3 月に 3 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Harold,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

10/10 (非常に良い)

Leira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the place and the attention
2024 年 3 月に 4 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Leira,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay :)We hope to welcome you back in the near future!Regards,FOM

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and everyone is super nice
2024 年 3 月に 3 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Amy,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay with us!We hope to welcome you back in the near future.Regards,FOM

6/10 (普通)

Abbie

カップルで旅行
良かった点 : 清潔度、設備とサービス
They missed a couple items in the room which they say they will include, we have to call front desk many times to get all the stuff missing. The interior design is mid, the bathroom door and shower door cannot close due to design. We booked a room with balcony, and we are missing the cushion on the balcony chair which we saw everyone else have, and they never send up even we called (maybe because of the some raining days within our stay, but they should follow up with us).
2024 年 3 月に 4 泊滞在
MPからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Abbie,Thank you for taking the time to rate and review your recent stay with us.Please accept my sincere apologies, for the issues you have experienced during your stay with us. I understand how crucial it is to have fallen short of meeting your expectations. The only way we can improve is through feedback from our guests so I will personally look into the issues you mentioned and improve upon it. Be well, Front office Manager.

10/10 (非常に良い)

Nanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! Comfy beds. Will return.
2024 年 3 月に 4 泊滞在
Front Office manager Marcyからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for this lovely rating and review. We hope that your trip was more than memorable and to see you back soon!

10/10 (非常に良い)

Jeffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing experience, awesome service, nice staff.
2024 年 3 月に 2 泊滞在
Front Office manager Marcyからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you for this lovely review and rating. We hope to see you again soon.

6/10 (普通)

Giovanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is well situated and looks great. Room was comfortable and the bathroom was huge by NYC standards. But we were given a room on the 16th floor just above the restaurant/club where the music was blaring until 4am. Reaction of the staff? Nothing. Not even an apology
2024 年 2 月に 3 泊滞在
Front office Manager Marcyからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for your recent stay. We also thank you for this honest review, and apologize for your experience with the bar noise. Please do not let this deter you from visiting in the future. We would love to welcome you back and make it right.

10/10 (非常に良い)

Kumar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Front office Manager Marcyからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for this lovely rating.

2/10 (非常に不満)

Andre、New York

気になった点 : 清潔度、スタッフとサービス
Room reeked of cigarette smoke and they wouldn't help me
2024 年 2 月に 2 泊滞在
Front office Manager Marcyからの返信 (投稿日 : 2024 年 3 月 3 日)
We are truly sorry to hear about your experience. We do hope that this hasn't deterred you from visiting us again in the future. We would love another chance to show you our true standard of customer service.