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Lisa, thank you for taking the time to share your experience at Hilton Garden Inn New York/Times Square Central. We are pleased to hear you enjoyed the clean, spacious room and our convenient location near 7th Avenue. We look forward to welcoming you back in the future!Tennile BoydGeneral Manager
Even though are room was tiny but it was new york it still was great. Very quiet and cleaned daily. The staff were all so friendly
Rochelle
Stayed 5 nights in May 2024
Response from Customer Service on May 15, 2024
Rochelle, thank you for your delightful review of Hilton Garden Inn New York/Times Square Central. Although New York rooms can often feel compact, it is wonderful to hear that your stay was excellent. Our team members are always thrilled to make your experience pleasant. We're looking forward to welcoming you back!Tennile BoydGeneral Manager
Kayleigh, thank you for taking the time to rate your stay. Your feedback is appreciated, and our team constantly strives to enhance our services. We hope to have the opportunity to welcome you back in the future to provide you with an even better experience.Tennile BoydGeneral Manager
4/10 Poor
Ruth Mary
May 14, 2024
Liked: Staff & service
Ruth Mary
Stayed 4 nights in May 2024
Response from Customer Service on May 15, 2024
Ruth, thank you for your feedback. Your experience is important to our team and will help improve future stays. We hope you will give us another opportunity to exceed your expectations.Tennile BoydGeneral Manager
Donghyun, thank you for your feedback. We're thrilled to hear that you appreciated the cleanliness and updated appearance of Hilton Garden Inn New York/Times Square Central. We strive for our accommodations to exceed the expectations of our guests, and we're pleased to know we met this mark with you. We hope to have the opportunity to welcome you back soon.Tennile BoydGeneral Manager
The location of this hotel is well worth the price! And the room was impeccably clean! Will definitely stay here again the next time we visit NYC!
R Seleen
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
R, it's wonderful to hear that you appreciated the prime location and pristine conditions of the Hilton Garden Inn New York/Times Square Central. We genuinely appreciate your feedback and are delighted that you're planning on staying with us again during your next visit to NYC!Tennile BoydGeneral Manager
Could see the Times Square New Year’s Eve ball from my room’s window. Terrific location close to Penn Station and not far from La Guardia airport. Served free Starbucks coffee in the lobby.
Sheila
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Sheila, it's fantastic to read you appreciated the unique viewpoint of the New Year's Eve ball from your room at Hilton Garden Inn New York/Times Square Central. We're glad our advantageous location and proximity to key transport hubs was beneficial for your travel. Our complimentary Starbucks coffee is indeed a popular treat for guests! Looking forward to your return visit in the future.Tennile BoydGeneral Manager
Hello Phillip,Thank you for highlighting the excellent location of Hilton Garden Inn New York/Times Square Central. It's wonderful that our central positioning left a positive impression on you. We hope to serve you again in the future.Tennile BoydGeneral Manager
2/10 Terrible
Will, McAllen
May 8, 2024
Disliked: Staff & service, amenities
Will
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Will, your review gives us the opportunity to understand where improvements are needed. We regret to learn that your experience did not meet your expectations. Rest assured, our team will take your feedback to heart and strive to enhance our guests' experiences moving forward.Tennile BoydGeneral Manager
Kanaan, thank you for choosing Hilton Garden Inn New York/Times Square Central and rating your experience. We appreciate your feedback, as it helps us continue to strive towards excellence. We hope we'll have the privilege of welcoming you back in the near future.Tennile BoydGeneral Manager
6/10 Okay
Allison
May 5, 2024
Liked: Cleanliness, staff & service
Allison
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Allison, thank you for your time in leaving a rating. It seems your stay didn't meet expectations, and we'd appreciate the opportunity to hear more about your experience to better serve you in the future. Looking forward to welcoming you back and providing you with a better experience.Tennile BoydGeneral Manager
8/10 Good
Adam
May 5, 2024
Liked: Cleanliness, staff & service
Nice to be located between Times Square and Bryant Park
Adam
Stayed 5 nights in Apr 2024
Response from Customer Service on May 5, 2024
Adam, thank you for sharing your feedback. At Hilton Garden Inn New York/Times Square Central, we pride ourselves on our prime location that provides quick and easy access to various city highlights. We're thrilled you appreciated the convenience. We hope to welcome you again in the future.Tennile BoydGeneral Manager
Raymond, thank you for your feedback. It's reassuring to hear that your stay was satisfactory. However, we always aim for more than 'decent'. We trust your next visit will exceed expectations.Tennile BoydGeneral Manager
10/10 Excellent
MARIA
Apr 29, 2024
Liked: Cleanliness, staff & service, amenities
Great place
MARIA
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Maria, we're thrilled to hear that you found the Hilton Garden Inn New York/Times Square Central to be a great place. Thank you for sharing your positive feedback. We're looking forward to welcoming you back in the future.Tennile BoydGeneral Manager
Al, we appreciate your feedback regarding your stay at Hilton Garden Inn New York/Times Square Central. We look forward to having the opportunity to serve you again in the future.Tennile BoydGeneral Manager
Great location, easy walking to all tourist sites.
Andira
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Andira, it's a delight to know that you enjoyed the prime location of Hilton Garden Inn New York/Times Square Central. Thank you for your positive comments about the access to all tourist sites and we're looking forward to welcoming you back for another wonderful stay in the heart of New York.Tennile BoydGeneral Manager
Location was very convenient. We requested the quietest room as possible and they delivered. Only complaints were that the cold sink water was actually hot/the shower temperature was inconsistent and the queen beds were more like full size beds. However, I would stay again based on location.
Kimberly
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Kimberly, thank you for sharing your experience at Hilton Garden Inn New York/Times Square Central. We are glad that you found our location convenient and appreciated our attempt to cater to your request for a quiet room. Your feedback about the bathroom water temperature and bed size is noted and assuredly, will be considered by our team members as we continuously work to improve our offerings. Your willingness to stay with us again is highly appreciated and we're looking forward to hosting you in the future.Tennile BoydGeneral Manager
6/10 Okay
Spencer
Apr 21, 2024
Disliked: Staff & service
Spencer
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Spencer, it seems you left us a rating without any comments. We would really appreciate your feedback to understand how we could have improved your experience. Thanks for your time, and we look forward to learning more.Tennile BoydGeneral Manager
Steven, it's wonderful to see you had a top-notch stay at Hilton Garden Inn New York/Times Square Central! We appreciate the perfect rating and are grateful for your support. We're looking forward to welcoming you back in the near future.Tennile BoydGeneral Manager
4/10 Poor
Jordia, sandston
Traveled with group
Apr 20, 2024
Housekeeping staff was unavailable most of the weekend. They were during construction during our stay as well which affected our overall experience. Multiple guests had similar complaints about their assigned rooms not being clean upon arrival!
Jordia
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Jordia, your recent experience, especially regarding cleanliness and the unavailability of our housekeeping team during your stay, is certainly not the standard we strive for. We regret any inconvenience caused by the on-going improvements. Our aim is to provide a comfortable and enjoyable stay for every guest, hence, we appreciate this feedback. We are certain our team will take corrective measures to ensure a higher level of service. We hope for a chance to better serve you in the future.Tennile BoydGeneral Manager
Stephanie, we're delighted to hear that you had a good stay at Hilton Garden Inn New York/Times Square Central. We hope to welcome you back soon for an even more memorable experience.Tennile BoydGeneral Manager
6/10 Okay
Josh
Business traveler
Apr 19, 2024
Liked: Cleanliness, staff & service
The elevators were very loud. Had to buy ear plugs to sleep.
The rooms need an update. There was rust around door ways.
Josh
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Josh, we acknowledge your comments concerning noise and room condition. We're sorry to hear that your stay was affected by these issues. Please know we're committed to improvement and your comments provide insightful feedback for that. Thank you for the information.Tennile BoydGeneral Manager
6/10 Okay
Mark
Apr 18, 2024
Disliked: Property conditions & facilities
Mark
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Mark, thank you for taking a moment to rate your recent stay. It seems there were elements of your visit that fell short of expectations and others that met them. We encourage you to share more details so we can improve our offerings. Your feedback is valuable, and we hope for another opportunity to serve you better in the future.Tennile BoydGeneral Manager
10/10 Excellent
Jeff
Apr 15, 2024
Jeff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Jeff, thank you for your outstanding rating of Hilton Garden Inn New York/Times Square Central. It appears you had a wonderful stay with us. We appreciate it and we're looking forward to welcoming you back in the future.Tennile BoydGeneral Manager
Thank you for sharing your rating based on your recent stay. As your experience appears to have been neutral, we value your feedback and will aim for improvement. We hope to have the opportunity to provide a more enhanced experience on your next visit.Tennile BoydGeneral Manager
Anthony, it's wonderful to hear you found the Hilton Garden Inn New York/Times Square Central's location so convenient. We appreciate your feedback and hope to welcome you back soon.Tennile BoydGeneral Manager
4/10 Poor
rushu
Apr 12, 2024
rushu
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Rushu, we regret to see that your stay wasn't as enjoyable as we had hoped. We'd appreciate any further details or areas where we can improve to ensure your future visits are comfortable and satisfying. Your feedback matters a great deal to us.Tennile BoydGeneral Manager
4/10 Poor
Peter H.
Business traveler
Apr 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water 😬
Peter H.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Peter, it's regrettable to learn that you encountered a challenge with the temperature control during your stay. Ensuring our guest's satisfaction is our top priority, and we value your feedback. We encourage all guests to report any issues immediately so we can provide a prompt resolution. Thank you for taking the time to share your experience. Let it be assured that we work relentlessly to improve our guest's experiences.Tennile BoydGeneral Manager
8/10 Good
BRIAN
Apr 11, 2024
BRIAN
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
Brian, it's wonderful to see your high rating for Hilton Garden Inn New York/Times Square Central. We're pleased to have met your expectations and thank you for your feedback. We'd be delighted to welcome you back on your next visit to New York.Tennile BoydGeneral Manager
Perfect location for getting around Midtown. Parking was easy, it was convenient to get to a show, dining options, Central Park, etc. The staff were all very polite and helpful and the room was decent size!
Sarah
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Sarah, it's fantastic to hear that you had a favorable experience at Hilton Garden Inn New York/Times Square Central. Our strategic location, along with easy parking options and proximity to diverse dining and entertainment venues, are attributes we take pride in. It's great that you found our team members courteous and supportive, and that you enjoyed the ample space in your room. We look forward to welcoming you back on your next visit to Midtown.Tennile BoydGeneral Manager
Jeffrey, thank you for taking the time to leave this review. We're thrilled you enjoyed the cleanliness and central location of Hilton Garden Inn New York/Times Square Central. We appreciate your feedback and hope to serve you again in the future!Tennile BoydGeneral Manager
Ornela, it's wonderful to hear that you found our service at Hilton Garden Inn New York/Times Square Central to be so remarkable! Ensuring our guests leave with a smile is important to us, and your comment is a fantastic testament to that. We hope to welcome you back soon.Tennile BoydGeneral Manager
Elizabeth, we are thrilled to hear that you thoroughly enjoyed your stay at Hilton Garden Inn New York/Times Square Central. We appreciate your kind words and can't wait to have the opportunity to host you again in the future. Safe travels until then!Tennile BoydGeneral Manager
Daniel, we're thrilled to know your stay at the Hilton Garden Inn New York/Times Square Central provided easy access to Times Square and the famous theaters. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit.Tennile BoydGeneral Manager
6/10 Okay
Steven
Apr 3, 2024
Steven
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 4, 2024
Steven, thank you for taking the time to rate your stay. We're always aiming to provide the best possible experience and we appreciate your feedback. We hope to welcome you back in the future for a more enjoyable visit.Tennile BoydGeneral Manager
Augustus, thank you for choosing Hilton Garden Inn New York/Times Square Central and leaving a rating. We're glad to know your stay was satisfactory and hope to see you again on your next trip to New York.Tennile BoydGeneral Manager
Love this place. I always stay here when I'm in Manhattan. Location is perfect.
Carlos
Stayed 3 nights in Jan 2024
Response from Customer Service on Apr 3, 2024
Carlos, it's wonderful to hear that you have such a fondness for Hilton Garden Inn New York/Times Square Central. Our positioning in Manhattan certainly adds to the appeal! We eagerly await your next visit and may you continue to have memorable stays with us.Tennile BoydGeneral Manager
Narine, it's wonderful to know your stay at the Hilton Garden Inn New York/Times Square Central was perfect for you. We aim to provide a seamless experience to our guests. Looking forward to welcoming you back in the future.Tennile BoydGeneral Manager
The elevators were an issue for us because there didn’t seem to be enough. We waited forever for an elevator in the morning and when one would arrive it would be full from all the floors above. We ended up taking the stairs 19 floors.
Rebecca Ann
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Rebecca, we appreciate your feedback. It's regrettable to hear about the challenges you encountered with our elevator facilities in the morning. We acknowledge that waiting time can sometimes increase during peak hours, and we are continuously exploring ways to optimize our elevator efficiency. Thank you for your patience, and we hope to provide with an improved experience during your next stay at the Hilton Garden Inn New York/Times Square Central.Tennile BoydGeneral Manager
It was centrally located to everything in Manhatten. Clean and safe!
Eryka
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Eryka, thank you for highlighting Hilton Garden Inn New York/Times Square Central's convenient location and cleanliness. We aim to provide a secure environment; it's delightful to learn you felt safe during your stay. We're looking forward to welcoming you back in the future.Tennile BoydGeneral Manager
10/10 Excellent
Crystal
Mar 30, 2024
Crystal
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 20, 2024
Crystal, thank you for taking the time to rate Hilton Garden Inn New York/Times Square Central. We're thrilled to see you enjoyed your stay. We look forward to welcoming you back in the future!Tennile BoydGeneral Manager
The property was amazing being a crosswalk from times square. The staff could use some work though. Understand its a very fast enviroment but it felt like i wasnt being very welcomed everything was quick and single worded and get out.
Cgagj98
Stayed 3 nights in Mar 2024
Response from Lee Y. on Mar 30, 2024
Thank you for your feedback. We will be working closely with our front office department to ensure this does not happen again.
It was nice being in such a walkable distance from Times Square.
Ronnie
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Ronnie, it's great to hear that you enjoyed your stay at the Hilton Garden Inn New York/Times Square Central, particularly the hotel's close proximity to Times Square. We're glad it made your visit to New York that much better. Please consider us for your future visits.Tennile BoydGeneral Manager
Great location in time Square everything was in walking distance. Staff were friendly and easy going. The rooms were quite small but comfy wasn't planning on spending much time in my room anyway. Overall it was clean comfortable would recommend
Kris Alan
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Kris, your positive feedback regarding the Hilton Garden Inn New York/Times Square Central is greatly appreciated. We're delighted to know our central location served you well and made your trips around Times Square convenient. It's pleasing to hear that our team members were friendly and accommodating, contributory to an enjoyable stay. Additionally, we're glad the room, albeit snug, provided you with comfort and cleanliness. Thank you for recommending us, we look forward to welcoming you back again soon.Tennile BoydGeneral Manager