Dear Kazuhiro,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the light above the sink not working correctly. Our maintenance team will be promptly notified to address this issue and ensure that it is resolved as soon as possible. We appreciate your feedback and hope that despite this inconvenience, you were able to enjoy your overall stay with us. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Heritage Hotel New York City Management

Dear Hiroshi,We're pleased to hear that you found our staff friendly and polite, and that you enjoyed the convenient location and acceptable room conditions. Thank you for your feedback, and we appreciate your understanding regarding the room charge in Manhattan. We hope to welcome you back for another pleasant stay soon!Regards,Heritage Hotel New York City Management

Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management

Dear Guest,We appreciate the time you took to leave such a wonderful review of your experience staying with us.  Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition. I am very sorry for the issues you experienced in the bathroom. I will make sure our maintenance team addresses them immediately. I hope you choose us again on your next vacation to New York.Regards,Heritage Hotel New York City Management

Dear Jimena,We're thrilled to hear you had such a positive experience during your stay with us! Ensuring a clean and safe environment for our guests is always our top priority, and we're delighted to know that you felt comfortable and secure throughout your time at our hotel. It's also wonderful to hear that you found our staff to be friendly and helpful, and that you appreciated the value and quality of your stay with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another exceptional experience! If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Heritage Hotel New York City Management

Dear Chris,We're glad to hear that you found our hotel to be a good choice for your stay in NYC, especially at a reasonable price. If there's anything specific you enjoyed about your experience or if there's anything we can do to further improve, please feel free to let us know. We value your feedback and hope to welcome you back in the future for another enjoyable stay. Thank you for choosing our hotel!Regards,Heritage Hotel New York City Management

Dear Argelia,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the shower during your stay. We'll address this issue promptly to ensure that our guests have a comfortable bathing experience in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Regards,Heritage Hotel New York City Management

Dear Atul,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Heritage Hotel New York City Management

Dear Hugo Martinez,We're delighted to hear that you enjoyed our excellent location, comfortable beds, and excellent service during your stay. Thank you for your valuable feedback about the doors on the 9th floor; we'll certainly look into improving this issue. We appreciate your recommendation and look forward to welcoming you back to Heritage again in the future!Regards,Heritage Hotel New York City Management

Dear Vincent,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at The Heritage Hotel New York City.  We work tirelessly to ensure our guests experience the best hospitality in The Heritage Hotel New York City.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Heritage Hotel New York City Management

Dear Roland,Thank you so much for leaving us an all-star rating - it's much appreciated! We're delighted to hear that our hotel met your needs for your trip to NYC with a clean room, affordable price, and convenient location near Grand Central and iconic skyscrapers. Thank you for your recommendation, and we hope you enjoyed exploring the culinary delights of the city. We look forward to welcoming you back for another great stay!Regards,Heritage Hotel New York City Management

Dear Kyle,HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at The Heritage Hotel New York City. We're thrilled to hear that you loved our friendly staff and family suite! Thank you for your kind words, and we hope to welcome you and your family back for another wonderful stay soon!Regards,Heritage Hotel New York City Management

Dear George,Thank you for leaving a Perfect Score Review for your stay at The Heritage Hotel New York City. We're pleased to hear that despite the tight surroundings, you found the room spacious. Thank you for your feedback; we hope you enjoyed your stay overall. Please let us know if there's anything else we can do to improve your experience!Regards,Heritage Hotel New York City Management

Dear Jeff,Thank you so much for taking the time to tell us about your experience at The Heritage Hotel New York City.  We're thrilled to hear that you had a great experience with our staff! Thank you for your kind words, and we hope to welcome you back soon for another enjoyable stay.Regards,Heritage Hotel New York City Management

Dear Jacob,We are sorry to hear about your recent experience with our management team. Our records indicate that you booked a non-refundable king smoking room. Unfortunately, due to our hotel being fully booked, we were unable to offer an alternative room at the time. We regret that this situation led to dissatisfaction and that our manager's response came across as unhelpful. We strive to provide excellent customer service and will address this internally to ensure better handling of such situations in the future. We apologize for the inconvenience and hope to have the opportunity to better serve you in the future.Sincerely,Heritage Hotel New York City Management

Dear Hubbard,Thank you for taking the time to write feedback for our business. We understand your concern about the hotel's condition, and we apologize for any inconvenience. We're glad we could provide you with a room during a busy time in NYC. Thank you for being so understanding, and we hope to have the opportunity to improve your experience in the future.Regards,Heritage Hotel New York City Management

Dear Erick,We're delighted that you found our location excellent and our pricing a good value for your stay! Providing a convenient and accessible location at a reasonable price is important to us, and we're glad that we met your expectations in this regard. Thank you for your feedback, and we hope to have the pleasure of welcoming you back in the future!Regards,Heritage Hotel New York City Management

Dear Maribel,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the The Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our The Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management

Dear Cindy,We're delighted you enjoyed our great location and excellent staff! Providing a convenient and welcoming experience for our guests is our top priority.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Regards,Heritage Hotel New York City Management

Dear Sam,We're thrilled that you had a perfect experience during your stay with us! Providing a great value and excellent service is what we aim for, and we're delighted that our staff made your stay so wonderful.Thank you for your kind words, and for choosing to stay with us. We look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Regards,Heritage Hotel New York City Management

Dear Maria,Thank you for your excellent feedback! We're thrilled to hear that you had a fantastic experience with our friendly and helpful staff. Providing courteous service and maintaining cleanliness are top priorities for us, and we're glad that you found your room to be spacious and clean. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon!Regards,Heritage Hotel New York City Management

Dear Julien,We're delighted you had a great experience with our staff and enjoyed our location! Providing excellent service and a convenient location for our guests is what we strive for.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Regards,Heritage Hotel New York City Management

Dear Willemijntje,We're glad to hear that you found our Manhattan location perfect for your stay! However, we apologize for the noise issue you experienced with the rooms not being well isolated. Ensuring a peaceful environment for our guests is important to us, and we're sorry that we fell short in this regard.We will address the issue promptly to improve the sound isolation in our rooms and ensure a more comfortable stay for our guests in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Regards,Heritage Hotel New York City Management

Dear Keith,We apologize for the inconvenience you experienced with the hot water during your stay. Providing a comfortable and hassle-free experience for our guests is important, and we regret that we fell short in this regard.We will address the issue promptly to ensure that our hot water system is functioning properly and that our guests do not experience delays in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Sincerely,Heritage Hotel New York City Management

Dear Winifred,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Regards,Heritage Hotel New York City Management

Dear Annie,We apologize for any disappointment regarding the room size and ventilation during your stay. Your feedback is important to us, and we'll address these issues to ensure a better experience for our guests in the future. We want you to know that we strive to provide accurate representations of our rooms online and regret any discrepancy you encountered.If there's anything else we can do to improve your stay or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to make it right for you on a future visit.Sincerely,Heritage Hotel New York City Management

Dear Naa'ma,We're thrilled to hear that you had a great experience with us and that you appreciated our perfect location and friendly front desk staff! Thank you for your kind words and for considering booking with us again.We look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know.Regards,Heritage Hotel New York City Management

Dear Richard,Thank you for your feedback. We apologize if our rooms and facilities did not meet your expectations during your stay. We are continuously working to improve our accommodations and appreciate your input. Renovations are indeed on our radar to enhance the overall guest experience. We hope to welcome you back in the future to showcase the improvements we've made. Please don't hesitate to reach out if there's anything else we can assist you with.Sincerely,Heritage Hotel New York City Management

Dear Rachel,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in The Heritage Hotel New York City many more times.Regards,Heritage Hotel New York City Management

Dear Yvonne,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Heritage Hotel New York City Management

Dear Adil,Thank you for rating your stay at The Heritage Hotel New York City.  We hope to host you again for your next trip to The Heritage Hotel New York City to serve you with a more comfortable stay and enhanced experience.Regards,Heritage Hotel New York City Management

Dear Rodolfo,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our The Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management

Dear Gunda,We're glad to hear that you found our staff very friendly and that you appreciated our hotel's good location. However, we apologize for any inconvenience caused by the outdated rooms. Your feedback is valuable to us, and we'll consider it as we strive to improve our accommodations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.Regards,Heritage Hotel New York City Management

Dear Robert,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at The Heritage Hotel New York City.Regards,Heritage Hotel New York City Management

Dear Aleksandr,Thank you for rating your stay at The Heritage Hotel New York City.  We hope to host you again for your next trip to The Heritage Hotel New York City to serve you with a more comfortable stay and enhanced experience.Regards,Heritage Hotel New York City Management

Dear Jayson,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in The Heritage Hotel New York City many more times.Regards,Heritage Hotel New York City Management

Dear Gary,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management

Dear Damian,Thank you for your feedback. We're glad you found our hotel to be of good value overall. We appreciate your understanding about the dated rooms and are pleased that you found our staff to be great and our location excellent. We'll continue to work on improving our facilities to provide a better experience for our guests. Thank you for choosing us, and we look forward to welcoming you back in the future!Regards,Heritage Hotel New York City Management

Dear Juliana,We apologize for the condition of your room and the inconvenience you experienced during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address the issues you mentioned to ensure they are resolved promptly.We're glad to hear that our staff was friendly, but we understand that this alone doesn't make up for the overall experience. We're truly sorry that you felt the value for money wasn't worth it. Please know that we take your concerns seriously and will use them to make improvements.We hope to have the opportunity to regain your trust and welcome you back for a much better stay in the future.Sincerely,Heritage Hotel New York City Management

Dear Sean,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the The Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our The Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management

Dear Hyunjung,Thank you for rating your stay at The Heritage Hotel New York City.  We hope to host you again for your next trip to The Heritage Hotel New York City to serve you with a more comfortable stay and enhanced experience.Regards,Heritage Hotel New York City Management

Dear Ingrid,We are sorry to hear about the issues you experienced during your stay with us. Cleanliness and hot water availability are essential aspects of our service, and it's disappointing to hear that we fell short in these areas. Your feedback is important to us, and we will talk about these issues with our housekeeping and maintenance teams to make sure that they are resolved quickly.Please accept our sincere apologies for any inconvenience caused. We understand the importance of a comfortable and enjoyable stay for our guests, and we regret that we did not meet your expectations during your time with us.If there's anything else we can do to assist you or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve your experience with us in the future.Sincerely,Heritage Hotel New York City Management

Dear Christopher,Thank you for sharing your experience from your recent stay with us. We apologize for any inconvenience or confusion caused during your check-in process and throughout your stay.Regarding the requirement to collect and copy IDs of all guests staying in the room, this is a standard practice in New York City for security purposes. We understand that it can be challenging, especially for elderly guests, and we appreciate your patience and cooperation.We regret any oversight with the room amenities and appreciate you bringing it to our attention. We strive to provide a comfortable and accommodating experience for all our guests, and we are glad that the additional supplies were promptly delivered to your room upon request.We apologize for any noise disturbances you encountered during your stay. As we are located in a busy city environment, external noises such as construction can sometimes be unavoidable. However, we understand the importance of a restful night's sleep and apologize for any inconvenience caused.We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back for a more positive experience in the future. If there's anything else we can assist you with, please feel free to reach out to us directly.Sincerely,Heritage Hotel New York City Management

Dear Ajinkya,We're sorry you felt the property didn't provide the expected facilities for the price paid. Your satisfaction is important to us, and we aim to ensure that all guests receive the value they deserve. Please let us know specifically which facilities you found lacking, and we'll do our best to address any concerns and make improvements where possible. Your feedback is greatly appreciated, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Heritage Hotel New York City Management

Dear Chinmaya,We're thrilled that you enjoyed our prime location near Madison Square and the abundance of nearby Indian restaurants. Our staff takes pride in providing friendly and attentive service, so we're delighted to hear that you had a positive experience with them. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable visit!Regards,Heritage Hotel New York City Management