3 か所のバー / ラウンジ、屋上バー、カクテルバー

フリーハンド ニューヨークの口コミ

4 out of 5
フリーハンド ニューヨーク
23 Lexington Ave, New York, NY

口コミ

8.2

とても良い

評価 10 - 1007 件の口コミ中 514 件が非常に良い" "
評価 8 - 1007 件の口コミ中 235 件が良い" "
評価 6 - 1007 件の口コミ中 141 件が普通" "
評価 4 - 1007 件の口コミ中 77 件が不満" "
評価 2 - 1007 件の口コミ中 40 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Ayako

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 7 泊滞在
Team Freehandからの返信 (投稿日 : 2023 年 6 月 23 日)
Ayako, thank you for taking the time to review us. This is a superfantastic rating!

10/10 (非常に良い)

Mariko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 7 月に 4 泊滞在

10/10 (非常に良い)

YASUMA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
扉の立て付けが悪かったのかトイレに閉じ込められたりとありましたが、(すぐにあきました)とても綺麗で滞在していて居心地の良いホテルでした。
2019 年 12 月に 4 泊滞在
Jonathan Rodriguezからの返信 (投稿日 : 2022 年 7 月 3 日)
こんばんは、 ご不便をおかけして申し訳ございませんが、フリーハンドホテルに戻ることをお詫び申し上げます。 もう一度機会をご希望の場合はお知らせください。次回のご滞在が完璧になります。

6/10 (普通)

George

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Too noisy to get any sleep at all. We were on the 15th floor. They provided ear plugs but they didnt help. Very unfortunate.
2024 年 5 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 24 日)
George, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 (非常に良い)

Harold

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 24 日)
Harold, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 (普通)

Oleg

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
I thought initially that the price would be reasonable for this deal. However, it was a mistake and I would not like to go to this hotel again.
2024 年 5 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 24 日)
Oleg, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

8/10 (良い)

Karina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel and the staff were nice. The only problem was that our lights in the room didn’t work. We were just very busy and we didn’t call for maintenance. However, I think that the rooms should be checked before guests check in.
2024 年 5 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 20 日)
Karina, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 (非常に良い)

Emily

2024 年 4 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 19 日)
Emily, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

2/10 (非常に不満)

Amy

気になった点 : スタッフとサービス、施設のコンディションと設備
Unfriendly and unhelpful staff, very dark, noisy music, tiny unimpressive rooms.
2024 年 5 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 17 日)
Amy, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

8/10 (良い)

Lauren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fun, quirky. Room VERY small.
2024 年 5 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 16 日)
Lauren, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 16 日)
Kevin, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 (普通)

Mathieu

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Il y avait une odeur désagréable persistante dans la chambre. Nous avons mal dormi malgré le 17e étage parce que les plaque métallique sur la rue produisait un vacarme retentissant nous empêchant ainsi de dormir.
2024 年 5 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 16 日)
Mathieu, Nous sommes désolés de ne pas avoir répondu à vos attentes dans tous les domaines, mais nous vous remercions de vos commentaires et de votre sondage. Nous vous remercions d’avoir pris le temps de partager votre expérience lors de votre récent séjour dans notre établissement. Ce n’est certainement pas le niveau de service que nous souhaitons fournir à nos clients ici à Freehand New York. Toute l’équipe a été alertée des commentaires et des préoccupations que vous nous avez partagés, et soyez assurés que nous les traiterons tous en conséquence. Offrir une excellente expérience client est une priorité pour nous et vos commentaires nous aident à améliorer nos efforts, cela nous aidera à affiner nos opérations et à former notre équipe. Nous serions heureux de communiquer avec vous par téléphone ou par courriel si vous avez d’autres idées ou recommandations. Veuillez répondre avec les meilleures préférences en matière de date, d’heure et de contact. Merci pour votre temps, nous répondrons à vos préoccupations.

8/10 (良い)

Alexis

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Freehand is in a convenient area to walk to many destinations and its also only one block from a subway line. The staff was all courteous and answered any questions we had. The rooftop bar is a nice option to spend time with a group. We also enjoyed the unique art and furniture in our room and the charm of the old renovated public areas.
2024 年 5 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 16 日)
Alexis, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 (非常に良い)

Lilly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fun, clean, inventive hotel in a great location!
2024 年 5 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 16 日)
Lilly, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was fantastic!
2024 年 5 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 12 日)
Andrea, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 (普通)

Joseph

出張
気になった点 : 施設のコンディションと設備
Felt like a dorm room. Horrible bathroom
2024 年 5 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 11 日)
Joseph, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 (非常に良い)

Francesca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It would be great to have a bit more storage or a slightly larger bathroom, but other than that, this is my favorite place to stay when we’re in Manhattan.
2024 年 5 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your review, Francesca! Really nice to see that you liked the Freehand New York atmosphere. We are proud of the vibes, and we love seeing our guests enjoying it!Freehand New York

8/10 (良い)

Wicky

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Cute hotel with tiny rooms. Perfect for the price if you’re traveling solo or with a partner and don’t plan on spending too much time indoors. Not a bad walk from Penn station and so close to Union Square.
2024 年 5 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 9 日)
Wicky, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

6/10 (普通)

Gary

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Expedia or this hotel should have told us that the city was working on Lexington Ave at night and that the road was covered with metal planks that when cars and trucks drove over the planks, the noise created was unbearable. Sleeping was impossible.
2024 年 5 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 9 日)
Gary, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Elevators are a little slow, but it is an older building and part of the aesthetic. The water in the restroom had a weird smell but nothing too overpowering; just when in the restroom. Staff are friendly, however, I called and left 2 or 3 voicemails trying to confirm my booking but no answer. Overall great stay.
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 9 日)
Karen, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

8/10 (良い)

Koji

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 9 日)
Koji, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 (非常に良い)

Rachael

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 9 日)
Rachael, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 12 日)
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

Margot

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Well located, friendly & responsive with good quality accommodations. The two connected restaurants were perfect for what we needed. Would stay again ✅
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 6 日)
Margot, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great location and friendly staff
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 3 日)
Anna, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 (普通)

Chika

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
My room has no closets and the basin in too compact to wash face but the hotel is overall nice and all the staff is so friendly.
2024 年 4 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 2 日)
Chika, our rooms are cozy yes, we are a 97-year-old historical building. we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 (非常に良い)

David、Plymouth

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great appointments, dining and cocktailing options on site.
2024 年 4 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 2 日)
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

CHRISTINA

家族旅行
Staff were all pleasant and helpful. Cozy. Would stay on a lower floor. Could hear the rooftop bar ‘beats’ trying to sleep.
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 29 日)
Christina, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

Katherine

2024 年 4 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 19 日)
Katherine, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

Necati、Tampa

2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 16 日)
Necati, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 (非常に良い)

Sidney

2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 5 月 16 日)
Sidney, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

4/10 (不満)

Andrew

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
2024 年 2 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 26 日)
Andrew, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

10/10 (非常に良い)

Ana Perez

出張
良かった点 : 清潔度、設備とサービス
Location
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 26 日)
Ana, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

8/10 (良い)

Alison

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
2024 年 3 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 26 日)
Alison, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 (非常に良い)

Gregory

良かった点 : 設備とサービス、施設のコンディションと設備
Great
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 26 日)
Gregory, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 (普通)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay except For continual Street noise because of Construction on 23rd street. Next time I would Stay facing 22nd street, much quieter
2024 年 4 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 26 日)
Lisa, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 (普通)

Chris

カップルで旅行
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
2024 年 4 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 26 日)
Chris, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

10/10 (非常に良い)

Khando

家族旅行
良かった点 : 清潔度、スタッフとサービス
extremely tiny bathroom !!!
2024 年 3 月に 5 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 19 日)
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 (普通)

Jared

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel but barely slept from the noise on the street
2024 年 4 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 4 月 17 日)
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York

2/10 (非常に不満)

Richard

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 15 日)
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.

8/10 (良い)

Nickie

良かった点 : スタッフとサービス、施設のコンディションと設備
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
2024 年 4 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 18 日)
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 (普通)

Kirsten

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 18 日)
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

6/10 (普通)

Elisa

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
2024 年 4 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 15 日)
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 (普通)

Jean

良かった点 : 清潔度、スタッフとサービス、設備とサービス
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
2024 年 4 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 15 日)
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 (普通)

Amir

良かった点 : 清潔度
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray. Street noise was extremely loud at night.
2024 年 4 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 15 日)
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 (非常に良い)

amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved that we could go down to the cafe to grab a quick drink and breakfast before starting our day. It was cozy and perfect for the two night stay we planned.
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 12 日)
Amanda, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 (良い)

Kaitlyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay
2024 年 4 月に 1 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 8 日)
Kaitlyn, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 (良い)

Scott

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Gramercy location convenient to various MTA lines & Mad Sq. Park. Nice large room (for NYC standards) w/ great bed & bathroom. Good options for dining & drinks too; did brunch @ Comodo, coffee & snacks @ Smile & cocktails @ both rooftop bar & Calico. Hot water was an issue one morning, as was some noise/reverb from the mezzanine night club on Sat. Night.
2024 年 3 月に 5 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 8 日)
Scott, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 (非常に良い)

Kelsey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was wonderful. The staff was so nice and attentive. Location was wonderful! I will definitely be back.
2024 年 4 月に 3 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 7 日)
Kelsey, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 (良い)

Jill、Seattle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loud dirty windows. Some very pleasant staff. Great dining options. Fire alarm went off at night and they totally were uncommunicative with guests. Very chaotic.
2024 年 4 月に 2 泊滞在
Team Freehandからの返信 (投稿日 : 2024 年 4 月 6 日)
Jill, we apologize for any inconvenience but in any and all emergent situations the first responders are in charge, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.