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Reviews of Ameritania Hotel at Times Square

3.5 out of 5
Ameritania Hotel at Times Square
230 W 54th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1577 out of 2940 reviews" "
Rating 8 - Good. 871 out of 2940 reviews" "
Rating 6 - Okay. 279 out of 2940 reviews" "
Rating 4 - Poor. 112 out of 2940 reviews" "
Rating 2 - Terrible. 101 out of 2940 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. A 15 min walk from Lincoln Center, 4 block walk to subway, near bus lines. Nearby drugstore. Quiet room in inner building. No fridge. Small bathroom - just enough space for a petite- sized person to fit when on toilet or manuever into shower area. Glass third wall insufficient to retain rainshower water within shower, could see the sink cabinetry water damage, and eventually will have mold. The trick to retain water within, is to utilize the end handheld wand spray - ensure you aim toward wall first before switching to its use, otherwise it's a firehouse!
Stayed 1 night in May 2024
Response from Manny P on May 23, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

8/10 Good

Glenn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I thought the Ameritania was good. Rooms were extremely quiet, location is great, shower was excellent. My only issue was that the room was smaller than most, but overall a good hotel and well worth the price.
Stayed 2 nights in May 2024
Response from L. A on May 22, 2024
Hi Glenn,Thank you for your feedback!Best,

10/10 Excellent

Stephen Murdock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manny P on May 23, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Property was clean. Room was very small-There was not even room for a chair.we were charged a resort fee for free waters in the room and free coffees.
Stayed 2 nights in May 2024
Response from Manny P on May 22, 2024
It pains us to learn of the inconvenience you endured when it came to the quality of the room. Our goal is, and will always be, to provide all of our guest’s with exquisite experiences that set and exceed the bar.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service
It was a nice room for the cost and good location for us.
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The style of the hotel was very cool and fun and the room was perfect for a weekend in NYC.
Stayed 2 nights in Mar 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

8/10 Good

Ami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome hotel right near Carnegie Hall. I loved it. We would have liked an ice machine on our floor though. We had to wait a while for someone to bring it up.
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Mia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed here for our yearly girls trip & it is now going to be our go-to hotel. From the moment we arrived the staff was incredible, they grabbed our luggage before we even had a chance to and held it for us until our room was ready. The concierge, Jalal (forgive my spelling if incorrect), showed us to our room and gave us his number if we needed anything at all during our stay & set up transportation from the hotel back to the airport for our departure day. I cannot recommend this place enough- clean rooms, comfy beds, amazing location, 10/10 staff!
Stayed 3 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

6/10 Okay

Emily

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Ok place for a short trip
Stayed 2 nights in May 2024
Response from Manny P on May 20, 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

10/10 Excellent

James, Tuscaloosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property to stay at while in Manhattan. W 54th street gives you great access to multiple subway stations and just a few blocks south to walk to Times Square or walk a few blocks north to the south end of Central Park. It’s close to the Broadway theaters and there are food options everywhere. It’s easy to get an Uber as well. The property is nice and well maintained. The service staff were nice and the doormen were always friendly and willing to help with directions. As you can see in the pictures, this place is a bit eclectic but we liked that. Coffee is served in the lobby, so you do have to leave the room to get your cup of Joe. No microwave but that didn’t bother us. A small fridge will keep the daily water provided cold. If you want some TV time, expect the basic cable channels. There is some street noise off Broadway with horns and sirens at times and construction is currently going on across the street. Scaffolding is up around the property too. Overall we really enjoyed this property and placement along Broadway.
Stayed 7 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Erika

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Martin, Balston Spa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Black and White Room was great the only gripe i have about it its way to small they also did not give me the room i asked for. they did accommodate a extra two hours of hotel stay for the screw up
Stayed 1 night in Mar 2024
Response from Manny P on May 20, 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

8/10 Good

Brad, Granite Bay

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Karina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Afsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Ben Hur, Marietta

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good staff and property! Def a come back place to stay!
Stayed 4 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

8/10 Good

Martin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Nice, capable staff. Reasonable room for the cost. Easy walk to Times Square and Central Park. Easy to get a taxi. Close to subway.
Stayed 3 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator challenges an no coffee in rooms were two minor demerits but overall great property and location!
Stayed 2 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 4 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Mikayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to time square. Staff were all very friendly. Will definitely book here again.
Stayed 4 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

4/10 Poor

David Brian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dark room, too-soft and low mattress, broken bathroom mirror whose sharp edge covered with scotch tape, broken wall art, smell of weed all around the entrance. Staff very nice.
Stayed 2 nights in May 2024
Response from Manny P on May 20, 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

8/10 Good

Minfan

Liked: Cleanliness, staff & service, amenities
Could be cleaner
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.It pains us to learn of the inconvenience you endured when it came to the quality of the room. Our goal is, and will always be, to provide all of our guest’s with exquisite experiences that set and exceed the bar.Please note, we have just started our renovation which will most certainly provide us with the facelift desired. We hope to be able to welcome you back in the near future with a much better impression!

8/10 Good

Bruce E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and staff was nice and helpful but not much in the lobby as far as tv, computer, bathrooms.
Stayed 4 nights in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Alfredo, Caledon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from Lila. A on May 11, 2024
Thank you Alfredo for your feedback.Best,

10/10 Excellent

Alfredo, Caledon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and mint clean property, close to great restaurants and attractions!! Highly recommended, staff welcoming and friendly
Stayed 1 night in Apr 2024
Response from Lila. A on May 11, 2024
Hi Alfredo,Thank you for your review!Best,

8/10 Good

isaac

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in May 2024
Response from Lila. A on May 11, 2024
Hey Issac,Thank you for your feedback!Best,

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

6/10 Okay

Nino

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Lila. A on May 11, 2024
Hi Nino,Thank you for your feedback. we hope next time will be better stay for you!Best,

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lila. A on May 11, 2024
Hi Sam,Thank you or feedback!See you soon!Best,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to everything..dining, subway, etc..very convenient. Very well kept and friendly staff.
Stayed 3 nights in May 2024
Response from Lila. A on May 8, 2024
Hey Michael,We are glad that you enjoyed your self.Best,

10/10 Excellent

Blake, Boalsburg

Very nice
Stayed 1 night in Apr 2024
Response from Lila. A on May 8, 2024
Thank you Blake.Hope to see you soon again!.Best,

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Locatie is uitstekend! Dicht bij winkels, metro en central park. Staff is erg vriendelijk en behulpzaam!
Stayed 4 nights in Apr 2024
Response from Lila. A on May 8, 2024
Jacqueline,Thank you for your feedback!Best,

10/10 Excellent

Eunji

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
슬리퍼 없는거 좀 킹받지만 짱 좋은 숙소였습니당
Stayed 1 night in May 2024
Response from Lila. A on May 11, 2024
의견을 보내 주셔서 감사합니다. 다음 번에는 체크인 시 슬리퍼를 요청해 주시면 제공해 드리겠습니다.조만간 당신을 보길 바랍니다!최상의,

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found my room clean and comfy. The staff was very helpful and friendly.
Stayed 3 nights in May 2024
Response from Lila. A on May 8, 2024
Beatrice,Thank you for your feedback!Hope to see you soon againBest,

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful person named Magid checked us in. Much thanks for his kindness and patience.
Response from Lila. A on May 8, 2024
Hi Gary,Thank you for your feedback,

10/10 Excellent

Sahar

Stayed 3 nights in Apr 2024
Response from Manny P on May 23, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

8/10 Good

Barry Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small, not even a desk. Couldn’t control the temperature… froze all night.
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for what it is: a comfortable space perfectly located with just enough room. The staff were wonderfully friendly and helpful. My only complaint was my mattress was a bit softer than I prefer. I still managed to sleep fine. Great place.
Stayed 3 nights in Apr 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

2/10 Terrible

Terry, Niagara Falls

Disliked: Staff & service, amenities, property conditions & facilities
We were told to pay at a city parking and that it would cost $45 and stated that the hotel was affiliated with them. The hotel put a sticker on the back of the print we received. We turned up to pay our $45 and the city parking told me that they had no such partnership with the hotel. As such we had to pay full price of $57. Our superior room was about as superior as a super 8. No view. Comfortable bed. Quite clean. Shower was lukewarm. Staff were rude and unfriendly. Our card didnt work in the lift. So had to return to the lobby to get a new card (only a few minutes after being issued with it in the first place).
Stayed 1 night in May 2024
Response from Manny P on May 20, 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities
Very friendly staff
Stayed 2 nights in Apr 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Richard, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge could be open later, but other than that, it's a great value for such a convenient location.
Stayed 7 nights in Apr 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

8/10 Good

Carlos Javier, Ormond Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, ample and clean rooms. The only negative comment is that the mattresses are soft and not comfortable.
Stayed 4 nights in Apr 2024
Response from Lila. A on May 1, 2024
Hi Javier,Thank you for your feedback!Best,

8/10 Good

Yuliya, Alexandria

Stayed 2 nights in Jan 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

6/10 Okay

Sheri

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bed was by far the WORST I have ever slept on in NYC. For towels you get one slightly bigger than a hand towel.
Stayed 2 nights in Apr 2024
Response from Manny P on May 20, 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

8/10 Good

Thomas, Medfield

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff were a little confused that we had already paid through Expedia. The rest is good to very good.
Stayed 1 night in Apr 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

8/10 Good

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was so nice and accommodating. I would definitely stay here again
Stayed 2 nights in Apr 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

8/10 Good

Susan, Kernersville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is is located in the perfect spot for touring all th a tk
Stayed 5 nights in Apr 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

German, Coconut Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manny P on May 20, 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Great people... Great place.
Stayed 2 nights in Apr 2024
Response from Lila. A on Apr 25, 2024
Hi Abdullah,Thank you for your feedback!Hope to see you again soon.We are happy that you enjoyed your stay.Best,