2/10 Terrible
Julie
Jun 23, 2024
We had a great experience until my daughter got sick and we had to leave a day early. The Lucerne staff would not refund our last nights stay even though I talked to them about our pending departure a day early and checked out at 1pm the day before our original check out date. The staff responded that they were sending the cleaning staff in immediately. I’d be surprised if they weren’t able to sell that room for the night. The hotel was very busy due to summer travelers.
Julie
Stayed 5 nights in Jun 2024