Exterior

Reviews of Hotel NoMa, Trademark Collection by Wyndham

3 out of 5
Hotel NoMa, Trademark Collection by Wyndham
1 Radisson Plz, New Rochelle, NY

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1007 reviews" "
Rating 8 - Good. 286 out of 1007 reviews" "
Rating 6 - Okay. 128 out of 1007 reviews" "
Rating 4 - Poor. 85 out of 1007 reviews" "
Rating 2 - Terrible. 83 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in May 2024

6/10 Okay

Lawrence, Rockville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel NoMa, Trademark Collection by Wyndham is clean and convenient. The bed was very comfortable. The breakfast I had at the hotel restaurant was plentiful and delicious. Two complaints: 1) The bathroom floors and bathtub/shower are VERY slippery and potentially unsafe. There is no bath mat available. 2) There is a $15.00 per day “Boutique Fee”, which is not mentioned anywhere on the Expedia.com listing for the hotel. When I asked what it was for, I was told it was for amenities such as parking. However, on the Expedia.com listing for the Hotel NoMa, Trademark Collection by Wyndham, it states, “Parking Included”.
Stayed 2 nights in May 2024

10/10 Excellent

Theresa

It was way better than I expected
Stayed 1 night in May 2024

4/10 Poor

Monishia

Traveled with partner
Disliked: Staff & service
Very central..
Stayed 3 nights in May 2024

8/10 Good

Radcliffe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Asha

Disliked: Amenities, property conditions & facilities
The hotel is definitely not a boutique hotel--the rooms look and feel very outdated, as if they did a last minute paint-job to try and make it look "fancy." Additionally, the beds are awful--I started having intense back pain after the first night there, but the surrounding hotels were also sold out. The housekeeping staff starts working at 7:30am and is very loud. Lastly, on my last night the fire alarm went off for the whole hotel, despite there being no emergency. We weren't offered any compensation. I stayed here for a wedding nearby, but I will never be back. Was not worth the $1400 I paid for 4 nights.
Stayed 4 nights in May 2024
Response from Santiago Vasquez on May 21, 2024
Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations due to certain amenities and the noise disturbances, our aim is always to provide a comfortable and pleasant environment. Your feedback serves as important input for improvements.

10/10 Excellent

Erik, Clifton Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A unique property.
Stayed 1 night in May 2024

8/10 Good

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except parking is an issue there was an event happening in the restaurant which caused issues with parking space for guests staying in the hotel. Arrived late in the evening hoping to relax frustrated with no where to park 😕
Stayed 1 night in May 2024
Response from Santiago Vasquez on May 21, 2024
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the team members to ensure better parking situation.

10/10 Excellent

Mil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. The hotel is very clean and very close to the event I attended.
Stayed 1 night in May 2024
Response from Santiago Vasquez on May 21, 2024
It's excellent you enjoyed your time with us so much! We're delighted you appreciated our friendly staff and prime location. We care deeply about the happiness and satisfaction of our guests!

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 1 night in May 2024
Response from Santiago Vasquez on May 21, 2024
Thank you for your valuable feedback about your stay at Hotel NoMa. It's wonderful to hear how pleased your stay was. Looking forward to welcoming you back in the future.

8/10 Good

caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Adi, Phoenix

Liked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Aleksander

Business traveler, Traveled with partner
Liked: Cleanliness
All over average
Stayed 2 nights in May 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and fairly priced.
Stayed 1 night in Apr 2024
Response from Santiago Vasquez on May 21, 2024
Thank you for your valuable feedback about your stay at Hotel NoMa. It's wonderful to hear how pleased your stay was. Looking forward to welcoming you back in the future.

10/10 Excellent

Stephanie, bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Fransheska

Stayed 1 night in Apr 2024

6/10 Okay

Milan, Bronx

Stayed 2 nights in Apr 2024

8/10 Good

Maxine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updates were welcomed. Quiet area convenient to major transportation hub.
Stayed 2 nights in Apr 2024
Response from Santiago Vasquez on May 9, 2024
It's excellent you enjoyed your time with us so much! We're delighted you appreciated our friendldy staff and prime location.

6/10 Okay

Zakina

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Angela, Bridgeport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Bernadette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great until a maid decided not to knock on my door & let herself in while I was watching tv, I did not request housekeeping. This happened twice , the second time she knocked but did not give me time to answer door & let herself in again, I am not happy about this .
Stayed 4 nights in Mar 2024

8/10 Good

Everett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great…. Great property, staff and food. Would have given 5 stars, but we were not happy with the $15 per day Boutique fee we were charged without fore warning. Don’t mind paying for something I am aware of. Would love to use this establishment in the future, but that hidden cost is a deterrent.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

4/10 Poor

SHAWN, MOHEGAN LAKE

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
I didn't like a few things the best part was the club social area. Hotel is very depressing the colors I hate. The furniture all out dated doesn't match with anything. The bathroom is the worst to to small No where to rest suitcase either. Curtain old out dated. I was deeply disappointed. The staff wasn't knowledgeable when asked questions. This was three days I definitely regretted. There is so much more to this encounter just don't have the energy to relive it all again
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 28, 2024
Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations due to certain amenities. Our aim is always to provide a comfortable and pleasant environment. Your feedback serves as important input for improvements.

10/10 Excellent

Kelaica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Mary, Pineville

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 21, 2024
It's great to hear that you had a fun time with us at Hotel NoMa. We're glad that our prime location made your stay a satisfying one. Looking forward to welcoming you back for another pleasant stay when you next visit New Rochelle

10/10 Excellent

Sharnele

Liked: Cleanliness, staff & service, property conditions & facilities
The room and the ambiance
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 21, 2024
It's great to hear that you had a fun time with us at Hotel NoMa. We're glad that our prime location and friendly team made your stay a satisfying one. Looking forward to welcoming you back for another pleasant stay when you next visit New Rochelle

10/10 Excellent

Rachel

Stayed 2 nights in Mar 2024

10/10 Excellent

sharon, plantation

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
At check in was given a coupon for a free appetizer (tapas) in their restaurant. When paying for our dinner which was close to $100, the bar tender told us the coupon was not good for a free appetizer (tapas). Wouldn't have gone to the restaurant if hadn't received the coupon,
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 10, 2024
Your experience serves as a guide for us to focus on the areas requiring improvement. We hope you will consider giving us the opportunity to host you again and deliver the experience we promise.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Deceptive "boutique fee."
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 10, 2024
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

10/10 Excellent

Fransheska

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lacrena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very clean will definitely stay again.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 10, 2024
It's great to hear that you enjoyed your stay at Hotel Noma. We're delighted that our team members were helpful and that you had a comfortable stay in one of our spacious rooms. Looking forward to having you with us again in the future.

6/10 Okay

Ann, Rehoboth Beach

Business traveler
Liked: Cleanliness, staff & service
While the staff was very friendly, and the room itself seemed clean, building was old and had an old smell about it. The surrounding area in the town was not very nice, and did not seem safe in the evening hours. The parking lot had a lot of garbage in it.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 10, 2024
It's great to hear that you enjoyed your stay at Hotel Noma. We're delighted that our team members were helpful and that you had a comfortable stay in one of our spacious rooms. Looking forward to having you with us again in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the NoMa social. Its right in the hotel. Its a great place eat and vibe at night.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 10, 2024
Juan, It's great to hear that you had a fun time with us at Hotel NoMa. We're glad that our prime location and friendly team made your stay a satisfying one. Looking forward to welcoming you back for another pleasant stay.

6/10 Okay

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watch out for extra charges, some kind of bouquet charge "which nobody was able to explain what is was for
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 21, 2024
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

6/10 Okay

osama

Liked: Cleanliness, staff & service
It was ok. Got charged for some additional random "boutique fee" that was never mentioned
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 21, 2024
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

10/10 Excellent

Natoya

Liked: Cleanliness, staff & service, property conditions & facilities
great location and friendly staff.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
It's excellent you enjoyed your time with us so much! We're delighted you appreciated our friendly staff and prime location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our elevator service with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

10/10 Excellent

Antonio

Stayed 1 night in Feb 2024

4/10 Poor

Michael

Traveled with partner
Disliked: Property conditions & facilities
There is a “Boutique” fee per day…what a devious practice considering there were no special events, entertainment nor a swimming pool available due to season. I was told a small hold would be placed on my cc for “incidentals” I was also told my stay for hotel taxes and fees were paid through Expedia in full. When checking out we were charged the “Boutique” fee. The desk person said Expedia doesn’t know about this fee. I feel as though I’ve been ripped off through no fault of my own. I will think very carefully before ever booking with No Ma again.
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 21, 2024
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

10/10 Excellent

morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Myles

Stayed 1 night in Feb 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024