New River Nature Rreserve

We had a lovely time during our stay. We stayed in a room with a firepit but unfortunately, it did not work for the length of our stay which was a HUGE bummer. We asked for support twice. The first time, a staff member was sent but had no fix. They did not follow-through on ongoing requests for support. We paid extra for this room so this was definitely a let down. Otherwise, we loved the pool and amenities. The hotel was set up super beautifully. We would recommend staying poolside. The staff at Say When and Lylo's was INCREDIBLE and positively impacted our stay. Brendon and Luis's positive energy and friendliness was noted, and they checked on us regularly to ensure we were having a good time. Paul is the chef and stopped by several times to see how we were enjoying our eats and drinks - really personable and cool. The pool was not very busy during our stay which was nice. Kind of wish the shades could be removed during the day for maximum sun time, but overall, amazing environment. Managed well.

Friendly helpful staff in reception..help with transport to local restaurant, clean, very comfortable room. Lots of beautiful quiet areas to read, take a breath…good food at restaurant. Secure and safe..

Room was not spotless