2/10 (非常に不満)
William
家族旅行
2025 年 10 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Filthy beyond belief
The hotel is nothing like what is shown in the pictures. From the time you walk in, you can tell that this is not a place you will feel comfortable staying at. I was given my room, I went to the room to check it out.....the room was not clean and there were roaches in the restroom area. I went back to the front office and reported I was not staying in that room. Was given a room on the second floor. Walked in, hit the light switch, and the lights never came on. Had to use light from my phone to find the lamp. That didn't come on until the nightstand was moved a lil then the light came on. Went looked around the bed. What do ai see on the floor, dead cockroach. Go to check the restroom. The shower clearly had not been cleaned for a few days with what seemed to be rust or dirt in the middle of the tub and mold in the ceiling. I left the room, went back to the office, and told them I need a refund because I was not staying there. The office person proceeds to tell me that my refund will come in 7 to 10 business days from Expedia. I said fine but give me my refund receipt. I will not ever book a room here again.
William
2025 年 10 月に 2 泊滞在
