外観

レッド ルーフ イン ケナー - ニューオーリンズ エアポート ネブラスカの口コミ

2 out of 5

口コミ

5.4
評価 10 - 351 件の口コミ中 65 件が非常に良い" "
評価 8 - 351 件の口コミ中 54 件が良い" "
評価 6 - 351 件の口コミ中 43 件が普通" "
評価 4 - 351 件の口コミ中 60 件が不満" "
評価 2 - 351 件の口コミ中 129 件が非常に不満" "

5.2/10

清潔度

6.2/10

スタッフとサービス

4.8/10

設備とサービス

4.8/10

施設のコンディションと設備

5.0/10

環境への配慮

口コミ

6/10 (普通)

Régis

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pleasant room, and easy car access 2 cockroachs, that was quite unpleasant No information was available, about bus lines around, and means to go to the airport, even when asking to receptionist.
2024 年 5 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Régis, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. I am glad to read that you were pleased with the room and the easy car access. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, there was no information was available in regards to the bus lines around and means to go to the airport. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.In the future should you have any issues, please do not hesitate to reach out to our front desk so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 (普通)

Jonathan、Goicoechea

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Only one light works! The toilet is broken. Dirty sheets.
2024 年 5 月に 1 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 19 日)
Hey Jonathan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. Red Rood apologize for the indicated broken light and toilet you encountered. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 (非常に不満)

Diane

気になった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 18 日)
Hello Diane,Thank you for taking a moment to complete our survey at the Red Roof Inn Kenner – New Orleans Airport NE. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Jeremy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked the staff a lot and the place has a cozy feel. Whenever I had questions everyone was very helpful. There were great rats right by the property and I was able to walk to them.
2024 年 5 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jeremy, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice staff, affordability and convenience. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Dayner

Me robaron
2024 年 4 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 25 日)
Estimado Dayner,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn Kenner – New Orleans Airport NE. Me desanima oír hablar de la situación poco ideal que mencionaste. Sin duda, comunicaré esto a la propiedad en un esfuerzo por abordar su inquietud. En Red Roof apreciamos su negocio y realmente valoramos sus comentarios.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Tamika

2024 年 4 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Tamika, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 (良い)

Gustave

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Facility: everything worked, though plain to threadworn. Easy access from both Vets and Williams, adequate parking. Save, single entrance through lobby. Moderate noise from aircraft, traffic, city sounds, and guests on balcony. Service good except soap & floor towel removed first night and not replaced. Soap replaced second night. For the price and location, better than I would expect.
2024 年 4 月に 3 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Gustave,The staff and I at our Red Roof Inn Kenner - New Orleans Airport NE are pleased by your comments regarding the accessibility of our hotel, the adequate parking and our pricing. However, you've also indicated that there were noise disturbances that hindered your stay, alongside limited towels and soap. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will choose to stay with us again, for us to improve the quality of our services.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Marcus

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quiet area and the front desk staff are really nice people
2024 年 4 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Marcus,The staff and I at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE are elated to see that the service that was provided and the quiet atmosphere of our hotel were the highlights of your stay with us. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Jett

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked for two of my employees and the place was so dirty and sketchy they refused to stay there.
2024 年 3 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 22 日)
Thanks for sharing your feedback with us, Jett. The team at our Red Roof Inn Kenner – New Orleans Airport NE was saddened to see that we failed to provide your employees with a satisfactory stay. You stated that your employees called our location dirty and sketchy, which made them refuse to stay with us. As such, this may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 (不満)

Carlos

気になった点 : 清潔度、施設のコンディションと設備
Try to avoid
2024 年 3 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Carlos,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kenner – New Orleans Airport NE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five star experience and it is disheartening to know that this was not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Luis

気になった点 : 設備とサービス、施設のコンディションと設備
Awful place.
2024 年 3 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Luis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the place. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Monya

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not stay due to filthy room. They refused refund. Did not offer a clean room, new towels, sheets or anything
2024 年 3 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Monya,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. At Red Roof it's good to know that you made us your choice of stay. However, you mentioned that you were unsatisfied with the cleanliness of the room, having no new towels and all the other concerns that you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Elisha

出張
良かった点 : 清潔度、客室の快適度
2024 年 2 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Elisha,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 (非常に良い)

Nickita

2024 年 2 月に 3 泊滞在
Samantha Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 20 日)
Thanks for sharing this perfect rating, Lashena. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I were over the moon when we saw your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 (非常に不満)

Romon

2024 年 2 月に 4 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 3 月 23 日)
Hello Romon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 (普通)

James

良かった点 : 清潔度、スタッフとサービス
Friendly staff,good rates. Only issue was that the Lobby smelled like it was mopped with old stagnant mop water
2024 年 2 月に 4 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. I am glad to read that you were pleased with the friendliness of the staff and the value to price ratio. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the odor of the lobby not being to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 (良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Samantha Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your positive rating, William. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I were so glad we earned your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 (不満)

Ginger

2024 年 2 月に 2 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Ginger,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I are saddened to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 (非常に良い)

Charlie、Daytona Beach

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The house keeping staff was amazing! Our room was very clean and house keeping was prompt every morning with room service. No breakfast was provided at the hotel. Small hot water heater, so no long showers.
2024 年 2 月に 7 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 17 日)
Hi Charlie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kenner – New Orleans Airport NE. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our services. Relative to breakfast, at this particular location we do not offer breakfast, however, we do have restaurants that are within walking distance from our property which I think you'd take liking to. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 (不満)

Stacy

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
My room was filthy and disgusting, the ax/heat unit didn’t function correctly, I literally had 4 minutes of hot water to shower, sheets were stained and had burn holes, fridge would not cool, the the pillow were dingy, the walls were disgusting and dirty, I only had one set of towels, the in room coffee maker had nothing to go with it, there was no jacuzzi on property, the pool was nasty. I booked two rooms for two nights and both were just gross but we were there for Mardi gra and pickings were slim, I definitely regret spending the 500 plus dollars on those rooms and the lobby smelled like sewage. Just terrible, the staff was nice but wasn’t very accommodating. We ended up purchasing sheets and blankets, pillows and towels, and I wiped things down, not to mention the huge gaps around the door. I wish I could post pictures.
2024 年 2 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Stacy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. While you mentioned our staff was nice, we apologize for the unhappy experience you described. You indicated that you were dissatisfied with the lack of cleanliness, the stained sheets, the faulty fridge and other listed concerns. Our team is committed to satisfying our guests, so your comments will be taken into consideration. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

2/10 (非常に不満)

Kelli

家族旅行
気になった点 : 施設のコンディションと設備
There were roaches in the room and when we told the desk all they said was we will come clean for you.. and unfortunately since I had already paid in full I had no choice but to be stuck there. Worse stay ever they didn’t even offer to change rooms, no discount or nothing said the only thing they could do was clean
2024 年 2 月に 5 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Kelli, The team at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE- I-95 found it saddening to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention of the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

4/10 (不満)

Stacy

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Stacy, We at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE are saddened to have earned your low scoring of 2/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 (普通)

Patricia

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room we were in was clean but it had been beaten up a lot over the years and no effort to repair walls damage and the mattress was very old.
2024 年 2 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 13 日)
Hello Patricia, The team and I at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our clean room. Our apologies for the old mattress. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope you will return so that we can provide you an even better experience here at Red Roof.Thank you again for sharing your experience. Sincerely, Red Roof Management

4/10 (不満)

Ramon、Daly City

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 13 日)
Hello Ramon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 (非常に不満)

Robbin

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
I wouldn't stay there for many reasons.
They need to ensure the guest safety. the building should be secured and not easily accessible to anyone off the street. It smells funny. The environment does not feel safe for female travelers. They did return my money after I saw the room and the hallways and didnt feel safe, but I still had to pay them for a night EVEN THOUGH I was just there 5 MINUTES TOTAL! I don't think its fair to pay for a hotel with misleading advertisement, and I AM PISSED AT HOTELS.COM because you all, ARE NOT MAKING SURE THESE HOTELS ARE ACCURATE WHEN LISTING THEIR PROPERTIES AND WHAT THE ROOMS LOOK LIKE NOR THE SAFETY OF THE PREMISES OF THE HOTELS YOU LIST. You are not serving the people using this site. ALL HOTELS ON THIS SITE NEED REAL TIME CONSTANT UPDATED REVIEWS. If the hotel gets less than 4 stars, DO NOT LIST IT ON YOUR SITE!! Thanks!
2024 年 1 月に 3 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 4 日)
Hello Robbin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. In response to the hindrances highlighted we sincerely apologize for the less-than-ideal experience which resulted in a 2/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management

10/10 (非常に良い)

Sharen

2024 年 1 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 3 月 23 日)
Hello Sharen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Kristen

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Kristen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

Becky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Becky, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 (不満)

Abel、Reynosa

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 11 日)
Thank you, Abel, for rating your recent stay at the Red Roof Inn Kenner – New Orleans Airport NE. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 (不満)

Ronald

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This was my first time staying at a Red Roof Inn. This property is close to airport but is dirty and in an unsafe area. The lobby had a terrible smell and the rooms were unclean. I took a shower and the water was discolored. I would spend the extra money and stay somewhere else.
2023 年 12 月に 1 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you, Ronald, for taking the time to write a review of your stay at the Red Roof Inn Kenner – New Orleans Airport NE. I'm happy to hear that our property was conveniently located close to the airport; however, you mentioned that it was uncleaned and in an unsafe area. You also stated that the lobby had an unpleasant odor and the water in the shower was discolored. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Marco

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Se canceló la reservación de 3 habitaciones y se subió el precio en un 50% por ciento …. Baño quebrado, instalaciones sucias
2023 年 12 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 3 日)
Estimado Marco,Gracias por tomarse el tiempo para compartir sus comentarios honestos sobre su experiencia en el Red Roof Inn Kenner – New Orleans Airport NE. Lamento cualquier inconveniente que haya experimentado debido a la cancelación de su reserva; Permítame expresarle mis más sinceras disculpas. También mencionaste que el baño estaba roto y las instalaciones carecían de limpieza. Compartiré sus comentarios con la gerencia para asegurarme de que se aborden sus inquietudes. En Red Roof trabajamos continuamente para mejorar nuestro hotel, por lo que realmente agradezco que nos brinde sus comentarios.Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle la gran experiencia en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Katshia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Carla RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 2 日)
Hello Katshia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Michael

気になった点 : 清潔度

10/10 (非常に良い)

Corey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Carla RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 2 日)
Hello Corey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

JEFFREY

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lobby smelled of urine
2023 年 12 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 1 日)
Hello Jeffrey,Thank you for sharing your feedback with us from your recent visit at our hotel Red Roof Inn Kenner – New Orleans Airport NE. I'm saddened to read that you weren't pleased with the odor of the lobby. Please accept our sincerest apologies. Your feedback is important to us and your comments will be shared with our Red Roof management team in an effort to address your concerns where necessary.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Johnny César

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 1 日)
Hello Johnny,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Katshia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 30 日)
Hello Katshia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 (非常に不満)

Keeva

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Roaches will come out when turn off the lights
2023 年 9 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Keeva,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; prompting your 1/5 score. You indicated that you were unsatisfied with the pest you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 (非常に不満)

MELVAIN

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay away.
Listing promised a pool and hot tub (both were unheated and closed), and a breakfast... not available.
2023 年 11 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Melvain,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the pool and dining area being closed. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We appreciate your comments and will certainly take them into consideration for future improvements.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

8/10 (良い)

Clint

2023 年 11 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you, Clint, for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Rosa

家族旅行
気になった点 : 清潔度、スタッフとサービス
2023 年 11 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 12 日)
Hello Rosa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Janice

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 4 日)
Hello Janice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Calvin

2023 年 10 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 3 日)
Hello Calvin,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 (非常に良い)

william

出張
2023 年 10 月に 3 泊滞在
Toni-Ann RediResponse Specialist からの返信 (投稿日 : 2023 年 10 月 29 日)
Hello William,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 (普通)

Twila

出張
気になった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 10 月 27 日)
Hello Twila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 (普通)

Coy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 18 日)
Hello Coy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 (良い)

Jorge

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
poor lighting
2023 年 10 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Jorge,Thank you for taking the time to tell us about your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as poor lighting.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Keeva

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was in one room in the refrigerator was not working . Move me to room 134 at 2am the Roaches came out . This was one of my favorite place to go but my last 3 room have been so bad .i pray i never have to go back
2023 年 9 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 2 日)
Hello Keeva, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Kilian

2023 年 9 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 10 月 11 日)
Hello Kilian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 (非常に不満)

Keeva

2023 年 9 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 10 月 11 日)
Hello Keeva, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist