2/10 (非常に不満)
Heather B.
2022 年 9 月 26 日
気になった点 : 清潔度
Showed up to be turned away
From the apps end, I was told everything was ready. I was provided an address a passcode to get in and a Wi-Fi pass code. Upon arriving at the house, I was greeted by the owner, who told me that he had canceled the reservation. I had not received any cancellation and I showed him VBRO and the confirmation. He said give himself 24 hours to get it cleaned. I left hopeful that he would get the house cleaned and at most I would only lose one night. He never provided a confirmation that the house was ready and we lost our whole weekend. I’ve sent an email requesting a refund and I am very disappointed with the lack of communication. It’s all very much like a scam.
Heather B.
2022 年 9 月に 3 泊滞在