New Covenant House

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

Our stay at The Joule has been exceptional from beginning to end. What has impressed me most has been the people. The level of care shown to my mother has gone far beyond what I expected. Every member of the staff has treated her with genuine warmth, dignity, and attentiveness. They found thoughtful ways to make her birthday special, from the unique gifts waiting in her room to the sincere way they greeted her each time she came and went. What truly stood out was their anticipation. Whether she needed recommendations, transportation, or assistance with her plans to explore downtown museums, the staff seemed to be thinking ahead before she even had to ask. That level of hospitality is rare and is what transforms a great hotel stay into a memorable experience. The facilities themselves continue to be outstanding. Even with construction taking place in the lobby, the experience never felt diminished. The elegance, service, and attention to detail that define The Joule remained evident throughout our stay. I also want to recognize Colette, whose thoughtful communication before my mother’s arrival set the tone for the entire visit. She took the time to learn my mother’s preferences in advance, and it was clear that the entire team acted on those details. That kind of personalized hospitality leaves a lasting impression. Watching my mother—a woman in her seventies—experience this level of luxury, care, and respect was something I won’t soon forget. The staff didn’t simply prov