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コートヤード バイ マリオット ニュー ブラウンフェルズ リバー ビレッジの口コミ

3 out of 5
コートヤード バイ マリオット ニュー ブラウンフェルズ リバー ビレッジ
750 IH 35 North, New Braunfels, TX

口コミ

8.8

非常に良い

評価 10 - 661 件の口コミ中 399 件が非常に良い" "
評価 8 - 661 件の口コミ中 147 件が良い" "
評価 6 - 661 件の口コミ中 54 件が普通" "
評価 4 - 661 件の口コミ中 39 件が不満" "
評価 2 - 661 件の口コミ中 22 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Carol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was friendly & helpful. Room was clean and well-appointed. The grounds were absolutely beautiful — even more lovely and peaceful than the online pictures. We were able to get a local boat rental company to deliver a kayak right to the hotel, and we were able to embark right from the hotel grounds!
2024 年 5 月に 2 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you so much for taking the time to provide feedback on your stay. I am so happy to hear that you enjoyed the property and that our team made an impact in your experience! We look forward to welcoming you back soon!

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay- only suggestion is to make sure patios are litter free as well as the area outside the patio… There was a plastic lid in patio and beer or Red Bull can strewn on the area outside the patio (we would have had to climb over railing to get it) bc it’s so pretty there the trash was not good to see!
2024 年 5 月に 1 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your feedback on your recent stay! We appreciate you taking the time to bring these items to our attention so we can work as a team to improve on our opportunity areas.

10/10 (非常に良い)

Cornell

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Veronica Aurora

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hermoso hotel
2024 年 4 月に 2 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your kind words about the hotel! We hope to see you soon!

10/10 (非常に良い)

Karina

2024 年 3 月に 1 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 4 月 29 日)
We look forward to welcoming you back soon!

10/10 (非常に良い)

Sonia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was spacious and very clean. We had a very comfortable stay.
2024 年 3 月に 1 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you so much for taking the time to provide us with feedback from your recent stay. I am so happy to hear that you enjoyed your stay! We look forward to seeing you again.

8/10 (良い)

Sonji

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything was nice.
2024 年 3 月に 3 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for taking the time to provide us with feedback from your stay. We look forward to seeing you again soon!

10/10 (非常に良い)

ARTURO

2024 年 3 月に 1 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 3 月 15 日)
We are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beautiful views.
2024 年 2 月に 2 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 2 月 27 日)
I am so happy to hear that you enjoyed your stay! We look forward to seeing you again soon.

4/10 (不満)

Michael

2024 年 2 月に 1 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 3 月 21 日)
I am so sorry to see that we failed to meet your expectations during your stay with us. We would love the chance to welcome you back and provide us with the opportunity to provide you with a truly great stay!

2/10 (非常に不満)

KENNETH

2024 年 2 月に 2 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Kenneth, I am sorry to hear that your stay with us was not up to your expectations. I would love the opportunity to welcome you back if your travels bring you back to New Braunfels and give us with the opportunity to provide you with a really great stay like I know my team is capable of.

8/10 (良い)

Scott

2024 年 2 月に 1 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for taking the time to let us know about your recent stay with us. We look forward to the opportunity to welcome you back soon!

4/10 (不満)

Debra

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Did not get the room I paid for was given a handicap room instead. Did not have a river view which I paid for. Tried to charge an extra 60 for food that came with the stay. Was not happy with what o was given at all
2024 年 2 月に 1 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 2 月 20 日)
I am so sorry to hear that you experienced these issues during your stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with my team in order for us to work together to improve in these areas. I hope you will choose to stay with us again when your travels bring you back to the area!

6/10 (普通)

Joel

2024 年 2 月に 1 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 2 月 20 日)
Hello, Thank you for taking time to share your feedback from your recent stay with us. We hope you will choose to stay with us again when your travels bring you back to the area!

8/10 (良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place, with nice grounds by the water. Im sure summer time is busier with the water access, live music etc.
2024 年 2 月に 1 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 2 月 12 日)
I am so pleased to hear that you enjoyed the property during your stay. We look forward to welcoming you back soon!

10/10 (非常に良い)

Don

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, centrally locatedd
2024 年 1 月に 3 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 2 月 11 日)
We are so happy to hear that you enjoyed your stay with us! We hope to see you again soon.

10/10 (非常に良い)

Sabino

2024 年 1 月に 1 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 2 月 9 日)
We are so happy to hear that you enjoyed your stay! We hope to see you again soon!

10/10 (非常に良い)

AIMEE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2024 年 2 月 1 日)
We are so excited to see you enjoyed your stay. We hope to see you soon!

4/10 (不満)

Thomas

家族旅行
気になった点 : スタッフとサービス
No breakfast
Too expensive. No breakfast. We were told it would take at least 40 to get breakfast due to a banquet at the hotel
2024 年 1 月に 1 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you so much for taking the time to provide us with feedback on your recent stay. I apologize the stay was not up to your expectations. I have shared your concerns with the food and beverage team to review. I hope you choose to stay with us again when your travels bring you back to New Braunfels.

4/10 (不満)

Juliana

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had a really bad experience with the check in. They gave me a key and the key wasn’t working. I spoke with the receptionist for 2 times. I stayed more than 40 minutes to get into the room. I am really upset about it, I was tired after a long flight and I expected more kindness and empathy.
2024 年 1 月に 1 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2024 年 1 月 15 日)
Hello, Thank you so much for taking the time to provide us with feedback on your stay. I apologize that you experienced these inconveniences during your stay. We will definitely address this with our maintenance team to get this resolved as soon as possible to prevent issues like this from occurring in the future. We hope you will choose to stay with us again in the future and give us the opportunity to provide you with a great stay.

6/10 (普通)

cristina

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
Falta de limpieza en habitacion
Mi estancia fue de 3 noches y el segundo dia no me limpiaron la habitacion , cuando cuestione el porque, una empleada de resepcion me dijo que eran politicas del hotel, hacer un dia si y el oyri no los cuartos.
2023 年 12 月に 3 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2024 年 1 月 30 日)
I apologize for the inconvenience during your stay. I will share this feedback with front desk and housekeeping so we can address housekeeping policies better for future stays. I hope you chose to stay with us again when your travels bring you back to New Braunfels.

10/10 (非常に良い)

Alex、Ciudad de mexico

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
Kaitlynからの返信 (投稿日 : 2024 年 1 月 3 日)
Thank you so much for your feedback. I am so happy you enjoyed your stay. We hope to see you back soon!

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kaitlyn A. からの返信 (投稿日 : 2024 年 2 月 9 日)
I am so glad that you enjoyed your stay with us! We hope to welcome you back very soon.

10/10 (非常に良い)

Juan Carlos

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo perfecto limpio y bien patio
2023 年 12 月に 1 泊滞在
Kaitlynからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you so much for taking the time to provide us feedback on your recent stay. I am happy to hear that you enjoyed it. We look forward to welcoming you back soon!

10/10 (非常に良い)

Alvaro、Houston

2023 年 12 月に 1 泊滞在
Kaitlynからの返信 (投稿日 : 2024 年 1 月 2 日)
I am happy to hear you enjoyed your stay! We hope to welcome you back soon!

10/10 (非常に良い)

Laura

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was very nice, rooms were clean and very comfortable, will definitely stay here the next time I'm in town.
2023 年 11 月に 2 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2023 年 12 月 5 日)
Hello! Thank you so much for your kind words about your recent stay with us. I am so happy that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 (良い)

Theodore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Kaitlyn A. からの返信 (投稿日 : 2023 年 12 月 5 日)
I am happy to see that you enjoyed your stay! We hope to welcome you back soon.

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Kaitlyn からの返信 (投稿日 : 2024 年 1 月 2 日)
We are so happy to see that you enjoyed your stay! Come back and see us soon!

8/10 (良い)

Sandra

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Good and Bad
Housecleaning was very disappointing. 2x during 6 night stay was fine, frequency wasn't the problem. The bed wasn't "made" or even tucked in, just covers pulled up. Not sure if a sheet change was supposed to happen but it didn't. 1st clean the counters weren't clean. The one by the ice bucket had a spill that wasn't wiped. Room not vacuumed, at least not thoroughly if at all. Our plastic drink cups weren't replaced either of the 2 cleanings. Whatever product used to clean the tub was extremely slippery, I did slip and bang my calf on tub. Definitely a hazard. The sub needs a mat or non-slip strips. The handle on the toilet didn't function as it should, we made do, and I notified the front desk on departure. The bathroom needed major updating. No sink plug either. Which is helpful if the traveler, like me, wants to rinse out a few things during a long stay. The housecleaners name was Crystal, at least the 1st clean. We were in room 441. The room wasn't up to the standard we expect at Marriott Courtyard. On the plus side, the property is beautiful! The front desk staff, and all other staff were wonderful and friendly. The food offered in the bistro for breakfast was fantastic. We had three breakfasts there. Super nice lady cooking. Check in and out super easy. Parking was great. We will be staying here again, just hope they up the game regarding housecleaning. These are meant to be helpful hints, not cause for dismissal of housecleaner.
2023 年 11 月に 6 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2023 年 11 月 27 日)
Hello, Thank you so much for taking the time to provide us with feedback from your recent stay. I truly apologize that the housekeeping service was not up to standards. We appreciate you letting us know so we can address this with the team and continue to improve. Thank you so much for your kind words about the staff and the Bistro- I will share this with the team as we love to celebrate all wins with the team as well as work together to improve in our opportunity areas. I hope you choose to stay with us again when you are in the area and give us the chance to provide you with a great stay!

10/10 (非常に良い)

Ana

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I lived the view of the river. The rooms were spotless and ample. I checked in Saturday 10/28 and the lady at the front desk was so helpful. They were all helpful but this person went above and beyond ensuring my stay was comfortable.
2023 年 10 月に 1 泊滞在
Kaitlyn A.からの返信 (投稿日 : 2023 年 10 月 30 日)
I am so happy to hear that you enjoyed your stay! I will share your kind words with the front desk team- we love to celebrate these moments. We look forward to welcoming you back soon.

10/10 (非常に良い)

Nevada

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel! Will always stay here
2023 年 10 月に 1 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you so much for your kind words. We look forward to welcoming you back for your next stay!

10/10 (非常に良い)

David

2023 年 10 月に 1 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you so much for choosing the Courtyard River Village. We look forward to seeing you back soon!

10/10 (非常に良い)

Janine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 10 月 17 日)
Hello! I am so glad that you enjoyed your stay with us! We look forward to the opportunity to welcome you back soon!

10/10 (非常に良い)

Jose Francisco

良かった点 : スタッフとサービス、施設のコンディションと設備
A great place to stay
2023 年 10 月に 1 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 10 月 12 日)
Hello!I am so glad that you enjoyed your stay with us! We look forward to welcoming you back the next time you are in town.

10/10 (非常に良い)

Roger

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 10 月 2 日)
Hello! I am so happy that you enjoyed your stay with us! We hope to see you back again soon!

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed that there was no breakfast included (and pricey what there was!)
2023 年 9 月に 1 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 10 月 1 日)
Good morning! Thank you so much for taking the time to provide us with feedback from your stay! I apologize that there was confusion on breakfast not being included. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 (非常に良い)

Flory

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo excelente
2023 年 9 月に 2 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 9 月 22 日)
Hello! Thank you so much for taking the time to share your feedback with us. I am so glad that you enjoyed your stay!

10/10 (非常に良い)

Julie

2023 年 6 月に 2 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 9 月 22 日)
Hi! I am so happy to see you enjoyed your stay! We look forward to seeing you again soon!

10/10 (非常に良い)

Serapio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing!
Amazing! From the hospitality, cleanliness, and amenities, we highly recommend this location!
2023 年 9 月に 1 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 9 月 20 日)
I am so glad that you enjoyed your stay! We always appreciate feedback from our guest- I will share this with the team as well!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 9 月 7 日)
Hello! We are so happy you enjoyed your stay! We hope to see you back soon!

10/10 (非常に良い)

Pete

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to let us know about your experience while staying with us. I am so glad that you enjoyed your stay!I hope you choose to stay with us again when your travels bring you back to the area.

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 9 月 5 日)
We truly appreciate you taking the time to let us know about your experience while staying with us. I am so happy to hear that you enjoyed your stay! I hope you choose to stay with us again when your travels bring you back to the area.

10/10 (非常に良い)

Cesar

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to let us know about your experience while staying with us! I am so happy that you enjoyed your time at the Courtyard! I hope you choose to stay with us again when your travels bring you back to the area and give us the opportunity to provide you with another great stay!

10/10 (非常に良い)

evelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Waterview was nice, beds were ok, mostly nice location with spacious parklike environment.
2023 年 8 月に 1 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 9 月 5 日)
Hello, Thank you so much for taking the time to share feedback on your experience with us! I am so glad that you enjoyed your stay and were able to enjoy the beautiful backyard. We look forward to seeing you soon!

4/10 (不満)

Ivan

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Was expecting something more luxurious for the price i paid. I would pay 160 tops for this place again totally not worth the 280
2023 年 8 月に 1 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 8 月 21 日)
Hello,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area and give us the opportunity to provide you with a wonderful stay!

10/10 (非常に良い)

Collin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
River Rendezvous
The hotel was clean and spacious, and the staff was very kind and helpful.
2023 年 8 月に 1 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 8 月 21 日)
Hello, Thank you for taking the time to let us know about your experience while staying with us. I am so thrilled to hear that you enjoyed your stay! I hope you choose to stay with us again when your travels bring you back to the area.

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Kaitlyn からの返信 (投稿日 : 2023 年 9 月 22 日)
Hello, I am thrilled to see that you enjoyed your stay with us! We hope to see you again next time you are in town!

8/10 (良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay…. Convenient location
Landscaping outdoors by pool needed attention as it was all dead and weedy…. The hot tub had algae in it but when I asked I was told it’s legal bc the chlorine level was good( algae is not something that should be ok in pool or hot tub. Rest of the stay was AMAZING…
2023 年 8 月に 3 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 (良い)

Rigoberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing Hotel
Relaxing time from home with family, great place to enjoy
2023 年 8 月に 3 泊滞在
Kaitlyn Aからの返信 (投稿日 : 2023 年 9 月 20 日)
Hello! I am so happy to hear that you had a relaxing stay with us! We look forward to seeing you soon!

8/10 (良い)

Anthony

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
Decent hotel
The hotel was nice but the restaurant employees were very unfriendly to us. Also are room was never cleaned until I begged the maid to straighten out our room. The front desk wouldn’t give us a river view because I used hotels.com and she said I don’t get the same privileges.
2023 年 8 月に 3 泊滞在
Kaitlyn Albrechtからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team for us to address these issues and use them as a training opportunity for the team to improve. I hope you choose to stay with us again when your travels bring you back to the area and allow us the chance to provide you with a truly great stay!