4/10 (不満)
anita
2024 年 3 月 27 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Outside of the staff, the hotel is a "no bueno". Upon arrival, the internet was not initially working & the staff was leaving for the day. The staff stayed behind to ensure that the wifi was working properly. There is no front desk staff after hours, just security. The water pressure is a "no bueno". We reside in Mandeville, Jamaica, therefore we know when the water pressure is low and the water pump needs to be turned on. The water pump was turned off due to no electrical power running to it, even when turned on & this occurred on a Saturday night after hours when there was no front desk staff. We rented 3 rooms & in one of the rooms, the smoke detector went off all night & had to be endured all night. The next morning, there was no staff on site to disable the smoke detector so my brother took it down. There is an advertisement (signage) for breakfast/lunch but there is no menu & per the staff, the food items on the premises had to be pre-ordered in advance of booking, which is false advertisement, we recommend that the sign be removed. We ate at other hotels. The toilets in the rooms kept running all night & produced hot water. The shower takes FOREVER to produce hot water & when it did, the cold water could not cool it down because only scalding hot water came out instead. I would NOT recommend this hotel except for the hotel staff hence why any stars was given at all.
anita
2024 年 3 月に 2 泊滞在