Hi Donna, your honest review is appreciated. We're sorry for dropping the ball with cleanliness. We'll review our procedures with our team to ensure these details are handled. Thank you for letting us know about the distance discrepancies — we'll go over this with our team to make sure it is updated. We hope to host you again and show you a better experience.

Hi Daniel, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Gerald, your feedback is important to us. We're sorry there was a bad smell in your space. We have a zero-tolerance policy for smoking, and we're sorry this wasn't followed. We understand there is a homelessness issue within the city, and we wish there were more we could do to help. Security is one of our top priorities, and we work to ensure our spaces are secure and comfortable for all of our guests. Should you decide to stay with us again, we'd love to show you a better visit at another one of our 40+ locations.

Hi Alyssa, your feedback is appreciated. We’re sorry to see your stay fall below our standards. We’re constantly working to improve, and we’ll utilize your review to help. We’d love to host you again and show you a better experience.

Hi Threasa, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

Your feedback is appreciated. While it's great you enjoyed your room and our location, we're sorry for falling short on customer service. We'll review this with our team to ensure a better future experience. We hope to host you again soon and show you a better stay.

Hi Daniel, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Katie, thank you for your honest feedback. We're sad your stay fell below expectations. We'll look into better lighting solutions moving forward. Please accept our apologies for the trouble with the TV. We'll have our team investigate and get that fixed immediately. Should you decide to try us again, we'd love to show you a better experience.

Hi Andrew, your honest feedback is appreciated. While it's nice to hear you enjoyed the location, we're sorry for the issues you had in your space. Our team is always available via our app, text, or call to help troubleshoot things like heat or television instructions. If you're willing to give us another try, we'd love to show you a better experience.