Dear Jamie, Thank you for choosing us and sharing your review. We apologize for not meeting your expectations regarding our property's condition and for any interaction that did not meet our standards of hospitality. Ensuring a positive guest experience is our priority, and we regret falling short. Your feedback is valuable, and we will address these issues promptly to improve our services. Thank you for bringing this to our attention, as it helps us refine our guest experience. We hope to welcome you back and provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Chanan, Thank you for choosing Extended Stay America and sharing your experience. We're pleased to read that you found value in our accommodations and that our front desk staff provided friendly service during your stay. Your comments about the property being dated are duly noted, and we appreciate your understanding. We are constantly working to improve our facilities and guest experience, and your feedback helps us in this endeavor. It was a pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

Dear Larry, Thank you for choosing Extended Stay America! We're thrilled that Cathy, Darlene, and Arty made your stay enjoyable! Providing exceptional service is our top priority, and we're proud to have team members who go above and beyond for our guests. Thank you for recognizing their efforts, and we look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management

Dear Larry, Thank you for choosing Extended Stay America and for sharing your positive experience with Cathy, Darlene, and Arty! Delivering exceptional service is at the core of our values, and we truly appreciate your recognition of our team members. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to host you again for another memorable stay.Sincerely,Hotel Management

Dear Shaun, We are thrilled you enjoyed your stay with us at Extended Stay America! Our team takes pride in providing friendly service and ensuring guests feel at home. It is lovely to know you found value in our kitchenette amenities. We appreciate your kind words and hope to welcome you back soon for another fantastic experience!Sincerely,Hotel Management

Dear Larry, Thank you for reviewing your positive experience at Extended Stay America! Cathy, Darlene, and Arty are lovely team members who take pride in providing friendly hospitality. We're delighted that you had a great stay and appreciate your loyalty. We look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Management

Dear Larry, We extend our gratitude for choosing Extended Stay America. Our utmost priority is ensuring you have an exceptional stay in all areas of our hotel, and we are pleased to have achieved this for you. We sincerely appreciate you taking the time to acknowledge our efforts. We look forward to the opportunity to welcome you again shortly.Sincerely,Hotel Management

Dear Bruce, We apologize for any inconvenience caused by our identification policy. Your safety and security are paramount to us, which is why we require photo identification for all guests. We appreciate your understanding of these standard safety procedures. Your feedback is valuable. Thank you for bringing this to our attention, and we look forward to providing you with a comfortable and secure stay.Sincerely,Hotel Management

Dear DEBBI, Thank you for being our guest and providing your thoughtful review. Your feedback about the condition of the building and room amenities is concerning, and we regret falling short of your expectations. We will address the cleanliness and condition of the rooms, including the torn recliner and lack of amenities, with our housekeeping and maintenance teams to ensure a more fulfilling visit for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back soon for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Alicia, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Kory, We regret that your expectations weren't met during your stay. Your feedback regarding the kitchen amenities is valuable, and we'll address this to ensure a better experience for our guests in the future. While we strive to provide a comfortable stay, we understand your disappointment. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Cidalia, Thank you for reviewing your stay. We are glad that your overall stay was positive. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear JOSE A., We appreciate your feedback. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Extended Stay America, and we hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Harley, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Shane, We sincerely apologize for the inconvenience caused by the non-functioning elevator during your stay at Extended Stay America. Your frustration is understandable, and we appreciate your patience. It's encouraging to hear that our staff was friendly and apologetic in addressing the situation. We are actively working to resolve the elevator issue promptly to ensure a more seamless experience for our guests. Your feedback is valuable, and we hope to have the opportunity to provide you with a smoother and more comfortable stay in the future. Thank you for your understanding.Sincerely,Hotel Management

Dear Karla, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely, Hotel Management

Dear Kathleen, Thank you for taking the time to stay with us and provide your feedback. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Brittany, Thank you for your honest feedback about your recent visit. Please accept our apologies for not providing the impeccable accommodations you should have received. Our guest's satisfaction and comfort are our top priorities; therefore, please be assured that we will address this promptly. If we may be of any further assistance, please reach out to us directly at the hotel. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Johnna, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you were pleased with your time with us. However, we are sorry for the difficulties in your room and will work with our team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Stewart, Thank you for staying with us and sharing your concerns. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We hope to provide you with a better impression the next time. We have notified our housekeeping team of your concern, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management

Dear Trisha, We appreciate your feedback regarding your recent stay at our hotel. We regret that you were disappointed by the variety of our com[limentary grab-and-go breakfast. Our offerings seems to have fallen short of your expectations, and for that we apologize. We will share your valuable remarks with the appropriate individuals for future enhancements. We'll continue striving to ensure a more fulfilling experience for our guests moving forward. Thank you for sharing your thoughts, and we hope to have the opportunity to host you again soon. Sincerely,Hotel Management

Dear Lawrence, Thank you for choosing Extended Stay America. It is nice that you were happy with having a fully- equipped kitchenette in your room. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Crystal, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We apologize for the miscommunication during check-in regarding our amenities and toiletries, which are always available at the front desk for our valued guests. Our associates are happy to deliver them to your room. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Michelle, Thank you for taking the time to share your feedback. We’re glad to hear that you found our room clean. However, we regret to learn about the dampness you experienced. We take all feedback seriously and will look into this matter immediately. Our team is dedicated to ensuring our guests have a comfortable stay, and we will take the necessary steps to address and rectify the issue. We hope this experience will not deter you from staying with us in the future. We look forward to welcoming you back and providing a more enjoyable stay.Sincerely,Hotel Management