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Reviews of Art Deco Masonic Hotel

4.5 out of 5
Art Deco Masonic Hotel
2 Tennyson Street, Napier

Reviews

9.2

Wonderful

Rating 10 - Excellent. 554 out of 840 reviews" "
Rating 8 - Good. 239 out of 840 reviews" "
Rating 6 - Okay. 37 out of 840 reviews" "
Rating 4 - Poor. 6 out of 840 reviews" "
Rating 2 - Terrible. 4 out of 840 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothy, Ipswich

Traveled with partner
Liked: Staff & service, property conditions & facilities
Beautiful art deco themed hotel. Room was was well decorated, spacious, decent en-suite and we had doors which opened onto first floor balcony. Very convenient for all city facilities and moments from sea-front. Very much enjoyed our stay
Stayed 3 nights in Mar 2024

8/10 Good

Debs, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely era- hotel. The rooms are well appointed and comfortable, and the shared areas are great. Superb location - walking distance to great restaurants, cafes, bars and shops. Parking is down the road but really no hassle but it’s only free if you book direct! The restaurant/bar was a bit of a let down. The staff are pleasant but not engaging and service is ok but could easily be improved.
Stayed 2 nights in May 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Cool art deco design— very nice rooftop. Only negative is not much sound proofing.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with excellent facilities. Would definitely stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was onsite was full so I needed to park on the street, but it was free because of the public holiday conveniently. Cute but small art deco styled room, easy access and a lot of nearby shopping, dining, and tourism options.
Stayed 1 night in Mar 2024

8/10 Good

Miles

Stayed 1 night in Apr 2024

10/10 Excellent

EDWIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially are thankful for help with first aid items, and directions to destinations.
Stayed 3 nights in Mar 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely boutique hotel with added historical influences. The beds were comfortable, shower pressure great and a lovely balcony to sit and have a coffee to enjoy the sea view.
Stayed 2 nights in Mar 2024

8/10 Good

Lori, Ocean City

Traveled with family
Liked: Cleanliness, staff & service
The property is old and the bedroom and bathroom is small. But they have been updated and are very clean. There is no on sight parking so you have to park on the street and pay for parking.
Stayed 1 night in Feb 2024

8/10 Good

Timothy, Washington

Traveled with group
Liked: Cleanliness, staff & service
Beautiful Art Deco hotel right in the center of Napier. Walking distance to everything. Room nicely redecorated. Wifi was intermittent and internet access restricted/filtered which was a bit annoying. Otherwise great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just what was required
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel with wonderful, helpful staff. Best part was the attached K Restaurant and Bar. Superb food and wine choices.
Stayed 3 nights in Feb 2024

8/10 Good

Sterile Solutions

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and different. Just wish it had a smart tv, especially when we finally get to relax and there’s nothing to watch on regular tv…
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked the deco communal spaces and room. A great base to explore this small but interesting city.
Stayed 2 nights in Feb 2024

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. Deck facing ocean was very attractive with old world charm and we used. It is an old property so soundproofing not the same as a newly built hotel... hear shower in next suite...Not a surprise. Bed was comfortable and room immaculate and area surprisingly quiet. Staff were welcoming and helpful. Park and walk and enjoy the ambiance of Napier.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the unique rooms. Especially liked the private patios off each room. My only complaint would be that there is no mirror in front of the bathroom sink. The small mirror that is on the side wall is not usable for styling your hair, applying makeup, or shaving.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deco heaven
Beautiful Art Deco hotel...felt like Poirot was going to appear ! Thankfully no crimes to solve apart from my missing earring.
Upstairs terrace
Entrance
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathon, Watertown

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Jan 2024

10/10 Excellent

Joy, Morristown

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decor, large, spacious room, lovely veranda.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Art Deco.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is is beautifully designed, staying committed to its art deco’s roots
Stayed 1 night in Feb 2024

10/10 Excellent

rosine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel located in the middle of everything. Great choice!
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Graeme on Feb 8, 2024
Hi Mike,As per our email correspondence, I sincerely apologize for the experience you had here at our hotel. This is definitely not a situation you should’ve encountered and our Maintenance team are doing everything they can after seeing your message, to remedy this for other guests staying in that room. We also processed a full refund prior to you writing this review publicly.Regards, Graeme

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Can’t say enough about how wonderful the staff was here. And the location in Napier was perfect. Would definitely recommend
Stayed 2 nights in Feb 2024

8/10 Good

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old historic hotel with some lovely architectural features. Car parking is a block away and if you have booked through Expedia this is an extra cost. There is a loading bay for 2/3 cars outside the entrance so you can unload your luggage before moving your car. The main entrance, though, is only accessed by stairs. I presume if you have mobility issues or can’t lift your luggage, you would need to enter via the bar/restaurant. The hotel is well positioned in the heart of the town and on the seafront and there is nice shared balcony at the front overlooking the sea. Our room was a decent size although it was a little tight for the luggage. It was also overlooking some bars, which meant that it was a bit noisy in the early evening with some loud music being played, however, this had ended by 10pm so didn’t disturb our sleep.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Art Deco hotel
Great location, Great staff
Stayed 1 night in Feb 2024

10/10 Excellent

Sally, Chippenham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quirky Art Deco hotel in Napier. Ideally located and very well presented. Staff very attentive and helpful with restaurant choices and places to visit. Really wish breakfasts were available in this hotel however the cafe opposite had a great choice of breakfasts items.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
A one night stay on solo tour
Great stay in art deco building and surroundings . Beach across the road , friendly atmosphere, excellent food great comfort
Hotel frontage
Across the road
Beach across the road
Restaurant
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jose, Waterville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay in a boutique hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in a charming historic district! Highly recommend!
Stayed 2 nights in Jan 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our 1 night stay. The staff were very welcoming, allowing us to check in early and be very helpful with advice on where to go in the local area. The room was very clean and the bed was very comfortable.

10/10 Excellent

Ruzvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
My stay was beautiful! Just loved every moment of it. Sachi the duty manager was incredibly helpful.
Stayed 3 nights in Jan 2024

10/10 Excellent

polly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel in this Art Deco intensive city. All staff friendly and helpful. We were able to use their laundry facilities. Nice restaurant. Checked in early and out late which was quite helpful. All in all a pleasant stay if you’re here to enjoy Art Deco. Really nice museum on the corner across.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel, loved it.
Stayed 1 night in Jan 2024

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of effort has gone into preserving the Art Deco style and service and the K restaurant is excellent. Not made clear by Expedia is that parking is not freely available [only for guests making a direct booking] and it is a considerable distance from the hotel with no valet parking available. Street parking nearby is available and free from 6pm to 8am. Wheelchair access is impossible at the main enterence and it was only later we found out level access was available via the K restaurant. Nowhere in the hotel literature does it say anything regarding this.
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the epicenter of Napier. If you have limited time in the city, stay here and get a balcony room!
Stayed 1 night in Jan 2024

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location; one-of-a-kind building, small but lovely and comfortable room
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky hotel, great character.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the hotel. The only let down was the restaurant, Kitchen. Great on visual appeal but mediocre on quality of food. Was expecting more. Interesting menu that fell short when it came to taste.
Stayed 2 nights in Jan 2024

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thin walls plus some source of intermittant water running in pipes in the ceiling and walls at all hours of the day and night in room 123.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kate

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 bedroom apartment was wonderful! Very spacious and luxurious, beautifully fitted. We also loved the common guest balcony as well, perfect spot to sit for a drink.
Stayed 2 nights in Jan 2024

10/10 Excellent

Meagan

Stayed 1 night in Dec 2023

10/10 Excellent

Mohammed

Stayed 1 night in Dec 2023

8/10 Good

Oonagh

Stayed 1 night in Dec 2023