6/10 (普通)
Viktoria、Marysville
家族旅行
2024 年 6 月 17 日
良かった点 : 清潔度、施設のコンディションと設備
We recently stayed one night at the Knoll Hotel and found the experience lacking. The hotel seemed understaffed, resulting in a slow and sluggish check-in process. Additionally, the breakfast area was unimpressive and confusing, particularly regarding the use of meal vouchers.
Many guests around us during breakfast were just as confused about the meal vouchers—some were told their breakfast wasn’t included in their stay, others were informed that the waitress had their vouchers, and some were referred to the front desk for help.
We booked a room with two queen beds for three people but were disappointed to find only two towels provided.
I am very surprised the hotel has such a high rating. Sadly, we were extremely unimpressed. These small details contribute to the overall experience, and unfortunately, the hotel missed the mark.
Viktoria
2024 年 6 月に 1 泊滞在