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Reviews of Hakodate Onuma Tsuruga Resort EPUY

3.5 out of 5
Hakodate Onuma Tsuruga Resort EPUY
85-9 Onuma-cho, Kameda-gun, Nanae, Hokkaido

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 48 reviews" "
Rating 8 - Good. 9 out of 48 reviews" "
Rating 6 - Okay. 1 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great food (we had breakfast and dinner), close to everything you need in this little town.
Stayed 1 night in May 2024

10/10 Excellent

Kit Wai

Liked: Cleanliness, property conditions & facilities
Very nice dinner.
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Wow what a lovely location and hotel. We had the room with private onsen. It was very spacious with separate entertainment room connected to the onsen, off the main bedroom area. The restaurant meals were delightful with 5 star service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lily

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hot spring resort
We came here for our honeymoon and had one of the most relaxing, comfortable stays of our trip. We were blown away by how nice this was They have a really interesting set up for their lobby lounge, with wood paneling and a flickering fireplace, it invokes the feel of a forest lodge. In the middle of the room is a beautifully done model train diorama that guests can start the trains with a push of a button. During the day, there are free drinks in the lobby and complimentary cocktails at night. The room we stayed in was connected to another room that had our own lounge with a drop down screen and projector as well as a private onsen that was just for our use. Our trip also included dinner and breakfast at their restaurant, which had a different set tasting menu of 8-10 small dishes every night and a breakfast in the morning. The dishes are fine dining - French inspired with a Japanese influence and are made from fresh, local ingredients from Hokkaido. The hotel is close to Onuma-koen station and is just a couple minutes walk away. It's pretty easy to take the JR Super Hokuto to go visit Hakodate and check out the city there and come back in the evening. Literally out the back door is Lake Onuma and a great view. However, the one downside is that the town itself has nothing for a tourist to see, the nearest combini is over 1km away. The staff is super friendly, polite, and attentive and provided excellent service on par with high end hotels in Tokyo.
Stayed 3 nights in Feb 2019
Response from K. Kamada ( General manager ) on Feb 14, 2019
Dear sir , Thank you for your staying Hakodate Onuma Tsuruga Resort Epuy as your honeymoon. Thank you very much for your comments. That means a lot for us. We understand we should go ahead our staff developmet& every services more . We all staff look forward to you coming again.

10/10 Excellent

jyiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an upscale hotel featuring room with private outdoor bath, a great restaurant and a nice lounge
Stayed 1 night in Dec 2018

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there with my galfriend ( three months pregnant) in Oct 2018 , celebrated her bday there just for one night . We booked an outdoor onsen suite and it was an amazing stay . The room is spacious and clean . The food at the restaurant is fabulous... we had breakfast lunch n dinner there ... great services ... nice ambience. Will be back after she gave birth , want to experience outdoor onsen in winter ❄️ .
Stayed 1 night in Oct 2018

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, slightly quirky place with good food.
This hotel was a renovation of a Western period themed hotel. The hotel is charming in its way--sort of the Japanese perception of English life in the early 1900s. Each room is named after an Herb or Berry. We had two rooms, one with an outdoor onsen, and one with and indoor onsen that was in a separate recreation "pool house". The rooms themselves were a bit small like many Japanese hotels are, but the room with the separate indoor onsen was actually huge with a projector TV, lounge area, and large shower and comfortable onsen. Service was very attentive although we only saw two gentlemen working 12 hours shifts at the front desk. The grounds were updated into a mini park, and the restaurant was modern, western, and farm based. Food was excellent as it usually is in Tsuruga properties. Free use of bikes, some electric-assisted, to ride around the nearby lake but the views around the lake from the bike path seemed very limited. Overall we had a nice time here, but its not a super luxe, glamorous ryokan if that's what you're looking for.
Stayed 1 night in Jun 2017

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yasuhiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好きなホテルで2度目。 スタッフのスキルも高く満足。
Stayed 1 night in Nov 2023

10/10 Excellent

Choi Ping Ada

10/10 Excellent

Shigeki

Stayed 1 night in Oct 2022

10/10 Excellent

Takeshi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オーベルジュ
食事がとても美味しく、快適に過ごせました。 大浴場の他にも無料の家族風呂が有り、 食事の前後にバーでのサービスが有り、楽しめました。小沼に面した散策路も気持ちが良かったです。意外にもご家族連れが多くて驚きましたが、小さなお子さんのいるグループは個室の別室で、お食事提供されていたようで、レストランは静かにお食事が出来、大人にもご家族連れにも快適な空間で良かったと思います。
Stayed 1 night in Nov 2021

10/10 Excellent

ERI

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
こじんまりしていて、各所手が行き届いていました。 食事も、雰囲気も良かった。
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理が美味しくて、お部屋も露天風呂付きの綺麗なお部屋で、エステも気持ちよかったです。 夕食の際、ワインが注文したものと違ったのですが、ボトルワインを飲んだのに取り消ししてくれました💦 すみませんって感じです… それ以外はアルコール飲み放題のラウンジがあったりしますしとても満足です！！ また来年もお世話になります笑
Stayed 1 night in Jul 2021

8/10 Good

tsuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
優雅な滞在。リッチな気分を味わえました。
大変快適に過ごせました。着いた日の天気は良くなかったんですが、大沼公園の遊歩道はなんとか歩けました。駅から近く、チェックインもお昼ごろに済ませられゆっくり滞在できました。食事は夕食、朝食とも洋食でしたが函館で海鮮食べてたのでそれでよかった。温泉は大浴場も部屋付きの露天風呂も家内は喜んでいましたが私には少し熱すぎました。ただ部屋付きの露天風呂のためか部屋の温度ががとても暑かったのでエアコンを使いました。帰りは函館空港まで送っていただきありがとうございました。またいつかもっと長く滞在したいですね。
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また再訪したいです！
あいにくの雨でしたが、広いお部屋に泊まったためかもしらませんが大変快適に過ごすことができました。 料理は、地元の食材を利用しており季節を変えてまた宿泊したいとおもいます。 接客は大変素晴らしかったです。
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サービスが素敵でした。
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
建物がおしゃれ。バーでのビールやソフトドリンクなど一部無料。
Stayed 1 night in Nov 2020

10/10 Excellent

tomofumi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
函館旅行
素晴らしいホテルで満足です。 豪華でラウンジにはカクテル🍸、ビールなど無料ありで良かったです。
Stayed 1 night in Sep 2020

10/10 Excellent

Tsutomu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非日常の時間と共に
　たいへん気持ちよく泊まることができました。係員の対応は自然で、誠意を持ってコミュニケーションを図ろうとする気持ちが伝わってきました。緑に包まれておいしい食事をと温泉を楽しみながら、ゆったりと滞在できます。 　バーラウンジにある鉄道模型の整備を図れるともっと素晴らしいと思います。また、暖炉の上の写真の年代は1975年ではなく1970年だと思います。
Stayed 1 night in Aug 2020

10/10 Excellent

Masato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりした素敵なホテル
小規模なリゾートホテルで静かで、サービスも行き届いていて、　快適な滞在が楽しめた。部屋の露天風呂もよく、朝食も美味しく頂きました。こんどは連泊したいと思います。
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
初・鶴雅でした
いつの間にか大沼に鶴雅が。昔、クロフォードイン大沼だった時代に泊まったことがあります。 駐車場に車を駐めると案内の方が来てくれて、スムーズにチェックイン、部屋の説明も丁寧にしてくれて、とても感じが良かったです。 露天風呂のお部屋。部屋も広くゆっくり過ごせました。 アメニティの種類も多いし、バスローブ・パジャマ・館内着もありました。 暖炉が灯るバーラウンジの雰囲気も良く、大沼の湖上に出るテラスもまたステキでした。 朝食のプレートも華やかな感じで量も申し分なく。 今回は参加しませんでしたが、函館の裏夜景を見るツアーが、確かドリンク付きで500円くらいで、良心的なお値段です。 総合的に印象が良く、また機会があれば訪れたいと思いました。 余談ですが、「大沼だんご」を夜九時までにフロントに注文すると、翌朝受け取れるサービスも良かったです。
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天風呂も料理もよかった。
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室付超大温泉浴室ーー最高です。
Stayed 1 night in Jan 2020

6/10 Okay

nobue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
結構いいと思いますよ!
普通に良かったです
Stayed 1 night in Jan 2020

10/10 Excellent

Mong Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
都不錯，房間舒適度很棒，餐也非常美味，均在標準以上，但室內湯感覺有漂白水的味道？
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境好，可惜四周圍很荒無
酒店很新，房間大，晚餐是創意法國菜很讚，可惜前台服務員不懂英文。
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
去一次就可以了
房間比照片感覺小得多，雖然房間浴室很小，但可租私人湯屋洗，非常棒，湖景非常美麗，來去鄉下住一晚的感覺挺好的。
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
落ち着いた大人のリゾート。上品で心配りが行き届いている。
早めの到着でしたが、雨と風の悪天候の為、早くからチェックインさせていただき、 ホテルでの滞在をゆっくり楽しみました。ディナーも、ゆっくりと美味しくいただきました。 ランチも美味しかったのですが、もう少し軽いメニューもあればいいかな、と思いました。 主人のグルテンフリーの食事にも、大変努力していただきました。食品アレルギーへの意識が高いと感じました。 滞在中ずっと雨でしたので、本当に残念でしたが、ホテルでの滞在は最高でした。ぜひ又行くことにします。
Stayed 1 night in May 2018

10/10 Excellent

tom, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいホテル
開業して２年目とのことでした。お部屋は３０部屋しかなくゆっくりするには最高のところです。食事は３つ星レストランと引けを取らない内容でした。宿泊費は少々高いですがその価値はあります。ぜひご堪能を！！！
Stayed 1 night in Apr 2018

10/10 Excellent

Ka Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
滿意
Stayed 1 night in Dec 2017

8/10 Good

MEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美味しい！
オーベルジュだけあって食事が本当に美味しい。 ラウンジでのお茶漬けサービスもよし。 温泉はいまひとつ。悪くはないけど、よいと言うほどでもなかった。
Stayed 1 night in Oct 2017

10/10 Excellent

JUN, 兵庫県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ヨーロッパのオーベルジュのようなホテル
場所は大沼の湖畔にありホテルのロビーから歩いて湖にでられます。すぐ横に電車が走っていますが、音などは全然気にならずとても静かでした。ホテルの内部もオーベルジュらしくとても素敵でしたし、夕食がレストランでのフランス料理というのが、温泉旅行のお料理に飽きたところにはとても斬新でした。
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
森の中のホテル
今までのホテルと違い、部屋着で食事、探索ラウンジでくつろぎなど出来てまた寝巻きまで有りました🎵ステキな時間ありがとうございます

10/10 Excellent

苏, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適，貼心
环境舒適，很美，交通若熟悉車次也還算方便。服務的工作人員有礼，尽心，又体貼。我們晚到达，错过了晚餐時間，工作人員体贴地送上簡單热食物給我們，然後在第二晚的晚餐特地加碼作為補償。总的說很好，还想再去。

10/10 Excellent

Wai Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高級舒服的歐陸式旅館
今天整天在雪地，親親一下大自然－大沼公園，風景優美，好似夢境般，雖然非常寒冷，還是覺得日照時間太短，四點半就天黑。徒步十多分鐘就回到酒店，這間不是日式傳統旅館，這間才稱得上洒店啦（有專車接送）服務員殷勤有禮，有品質的歐陸式酒店，裝潢豪華，優雅，Lobby以黑色系列做主題，設計很前衛，但又不失休閑舒適，最值得一提的lobby 有燒柴的火灶，而這火灶雖是用作裝飾為主，特別之處就是取暖之外還有棉花糖提供，還可以休閒地坐在火灶前燒烤棉花糖夾餅干吃，各式果汁飲料，牛奶隨意喝，大浴場內設施齊備，也有特色的酒吧，這里用餐的餐廳裝潢也非常獨特有個巨型燒柴火灶，開揚落地大玻璃，望著外面棉棉飄雪，一邊享用豐富早餐，房間內各樣用品應有盡有非常體貼，也可溫暖的房間內嘆一杯熱騰騰的咖啡，一天在外面承受寒氣一下子消失無蹤，嘩！好嘆啊！ 酒店還有一間小酒吧，有火車模型感覺十分幽閑

10/10 Excellent

HSINHUEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Junko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅近は良いのですが、目隠しをした方が良いと思いました。 小沼に向かう桟橋、そこでの友との語らい、サンセット、カクテルは最高の想い出になりました

8/10 Good

Miwako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食のビュッフェは過去最高でした
スタッフの笑顔やアテンションもよく新規開業の活気を感じる一方、プライバシーも保たれ落ち着いて過ごせました。 今後スタッフも慣れてますます洗練されることを期待しています。

10/10 Excellent

류미진, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
한적한 휴가를 보내기에 최고입니다
오누마코엔역 바로 뒤에 걸어서 5분이내 거립니다. 리노베이션한지 얼마되지 않아 새집냄새는 나지만 깔끔하고 고급스러운 인테리어가 좋았고 홋카이도산 재료를 사용한 저녁 코스요리도 훌륭하였습니다. 사전예약시 실내 가족탕을 이용할수 있고 공동욕탕은 노천온천으로 되어있습니다. 주변은 오누마공원밖에 없어 도시의 화려함을 좋아한다면 비추이나 자연을 즐기고 한적함을 좋아한다면 최고의 호텔이 아닐까 싶습니다. 호텔에서 자전거를 대여해주므로 1시간 30분 코스의 호수주변 라이딩도 강추합니다. 저희는 운좋게 전기자전거를 빌려주셔서 즐겁게 라이딩했답니다.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スパリビング、最高です
オープンしたてで気になっていたので宿泊したのですが、期待を上回る雰囲気でした。スパリビングタイプ、おすすめです。