Very kind staff, nice, big rooms, good location in the Westlands.
But the pricing policy in the restaurant is something you need to get used to. If you order a main course (500 - 900 KES), the waiter asks you wish side dish you would like to have (e.g. steamed rice, or naan), becuase you cannnot eat the main course without side dish. But be aware: the side dish is not included, you'll have to pay it separately. So, it turned out quite expensive for me, but the portions are large. And it tastes good!
宿泊されたお客様
2020 年 3 月に 9 泊滞在
8/10 (良い)
Nando
2020 年 1 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Interesting location close to shopping and entertainment, staff was very helpful
Nando
2020 年 1 月に 1 泊滞在
8/10 (良い)
Jan、Berlin
2020 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel is located in the very heart of Westlands which is a district with many bars and restaurants. Rooms are in the 6th and 7th floor of an office building. From the balcony of my room, I had a great view at the iconic One Place building. The room was very spacious and the bed was comfortable, but the furniture a bit run down. For 40€ that's totally fine though. I would rather classify it as 3-star.
Jan
2019 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 12 月に 4 泊滞在
8/10 (良い)
Tracie、Philadelphia
2019 年 12 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Tracie
2018 年 10 月に 3 泊滞在
8/10 (良い)
Ben
グループ旅行
2019 年 12 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power.
The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan!
Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Ben
2019 年 11 月に 2 泊滞在
6/10 (普通)
Ziphozihle
2019 年 11 月 14 日
Ziphozihle
2019 年 11 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
出張, カップルで旅行
2019 年 11 月 12 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is good, hotel and food is good
But room service is terrible
No overhead shower and bathtub was slimy
Towels were not well cleaned and air quality was bad
Security was good
宿泊されたお客様
2019 年 11 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 11 月 10 日
宿泊されたお客様
2019 年 11 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 9 月 3 日
宿泊されたお客様
2019 年 8 月に 4 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 8 月 5 日
宿泊されたお客様
2019 年 8 月に 2 泊滞在
10/10 (非常に良い)
Neil
2019 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Neil
2019 年 7 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2019 年 6 月 11 日
気になった点 : 清潔度、施設のコンディションと設備
The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone.
宿泊されたお客様
2019 年 6 月に 2 泊滞在
10/10 (非常に良い)
maximus
2019 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Safe . Great location . And value
Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room
Easy you can walk around in day time . And at night you are located middle of night clubs
Great place for solo or family
I’ll be back
maximus
2019 年 5 月に 6 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location.
宿泊されたお客様
2019 年 4 月に 5 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス
宿泊されたお客様
2019 年 3 月に 1 泊滞在
8/10 (良い)
Sanat
2019 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Trivsel resa
Toppenpersonal med god service och mycket vänlig .
Sanat
2019 年 2 月に 4 泊滞在
10/10 (非常に良い)
SASHA
2018 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel Emerald
Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park.
SASHA
10/10 (非常に良い)
Justin
2018 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Justin
2018 年 2 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good deal
Excellent staff very friendly. Was a manageable walk to the ferry
宿泊されたお客様
2018 年 2 月に 1 泊滞在
4/10 (不満)
doug
2017 年 6 月 6 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not worth the price
The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms.
doug
2017 年 6 月に 2 泊滞在
4/10 (不満)
John
2017 年 6 月 5 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel With Locked Fire Exits = Fire Trap
Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend.
John
2017 年 5 月に 2 泊滞在
6/10 (普通)
Roy
2017 年 1 月 4 日
Roy
8/10 (良い)
Andreas
2016 年 12 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Praktisches Mittelklassehotel mit gutem Preis-/Leistungsverhältnis