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グランド ウエスズ ヴィラズの口コミ

3 out of 5
グランド ウエスズ ヴィラズ
Newtown Road, Wailoaloa Beach, Nadi

口コミ

6.4
評価 10 - 194 件の口コミ中 30 件が非常に良い" "
評価 8 - 194 件の口コミ中 52 件が良い" "
評価 6 - 194 件の口コミ中 50 件が普通" "
評価 4 - 194 件の口コミ中 42 件が不満" "
評価 2 - 194 件の口コミ中 20 件が非常に不満" "

6.8/10

清潔度

7.4/10

スタッフとサービス

5.0/10

設備とサービス

6.0/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
おすすめできません
1週間の宿泊予定でツインの部屋を予約しました。チェックインすると、フロントと同じ棟の2階の奥の部屋に案内されました。部屋にはいってみると、部屋は古く、暗いなどエクスペリアの写真のイメージと全く違いました。それだけでなく、床から天井へと黒い線んがあったので、よく見ると無数ののアリが列を作っていました。もしかして他にもと見ると、部屋中あちこちにアリの大群がいました。フロントに部屋のチェンジも含めて相談したところ、殺虫剤をスプレースーして、翌日ハウスクリーニングするとの事でしたが、翌日の夜、外出から戻るとありの死骸がテーブル、壁に多数残っていたほか、既にアリ多数発生していました。このため、２泊してホテルをチェンジしました。 また、ホテル設備にテニスコートと書いていますが、コート表面がボロボロで、とても使えるような状況ではありません。部屋によって違うかもしれませんが、とてもお勧めできるホテルではありません。
2018 年 6 月に 7 泊滞在
RMからの返信 (投稿日 : 2018 年 7 月 5 日)
Dear Anonymous Thank you for your comments, We sincerely apologize for not meeting your expectation. Due to the humid weather in Fiji and since it is a tropical country, we do receive lots of ants from time to time and for this we use our pest control program to eliminate and get rid of the ants. Thank you for the constructive comments regarding our hotel facilities & amenities, we have taken measures to address this. Your comments are important to us as this helps us improves our customer satisfaction level. We hope that you will consider staying with us and perhaps try our other rooms categories which might be more suitable for your requirements.

6/10 (普通)

10x10、NZ

良かった点 : スタッフとサービス
ビーチ徒歩圏内の静かなホテルです。
建物自体あまり新しく無いので、きれいとはいえないですが必要な設備はそろっています。 テレビは箱形だし、シャワーはあまり勢いが良くなかったです。 ビーチまで徒歩圏内で１０分くらいです。空港や道路に面しているので気になる人は気になるかもしれません。 レストランやプールもありますが約一週間の滞在で利用している人は見かけませんでした。 レストランの価格は高めでした。ホテルスタッフはみんなフレンドリーでお話するのが楽しかったです。 街までタクシーで10ドル、バスでは1,15ドルでした！ 近くにお店はなかったです。 家族で静かに過ごす、空港まで近いので一泊するなどの目的の利用ならいいかもしれませんが、一人で長期滞在するようなホテルではないと思います。

4/10 (不満)

まあきち、東京

良かった点 : 清潔度
気になった点 : スタッフとサービス
ホテルの立地条件以外は特に問題なし
部屋の清潔度や快適度に関してはまず文句はありません。 スタッフに関してもフレンドリーで良かったです。 ただ、ホテルの場所が街中から遠いため、どこへ行くにも タクシーを使わないと不便です。一度街中まで歩きましたがきつかったです。 また、ホテルのレストランがおいしくないのと、屋根しかないので、食べてると何ヶ所も蚊に食われたのでとても気になりました。

6/10 (普通)

sp、日本

特に問題なし
特に問題なく滞在できました。レストランの料理も美味しかったです。部屋の絨毯がザラザラしていたのが気になりました。

4/10 (不満)

Hasmat

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reception not very welcoming despite booking via Expedia
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Sanjeet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location
2024 年 4 月に 1 泊滞在

8/10 (良い)

Thomas

出張
良かった点 : 清潔度、スタッフとサービス
Been there many times. Aircon not working which didnt surprise me. It was very very hot and needed it as well.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Tomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Family friendly & great staff. Very welcoming
2024 年 1 月に 7 泊滞在

8/10 (良い)

vivita

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
How come there was no Wifi?
2023 年 12 月に 1 泊滞在

4/10 (不満)

Karen

2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Jaspreet

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
2023 年 12 月に 1 泊滞在

4/10 (不満)

Ellen

気になった点 : スタッフとサービス、施設のコンディションと設備
Property ok but very hot with no WiFi and even Digicel network is poor, no restaurant near by.
2023 年 10 月に 3 泊滞在
reservationsからの返信 (投稿日 : 2023 年 11 月 21 日)
we thank you for your reveiw. We are in the process of improving the hotelvinaka

6/10 (普通)

Nikita Eleonora

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
reservationsからの返信 (投稿日 : 2023 年 11 月 21 日)
thank you for your reveiw

2/10 (非常に不満)

Anjani

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Upon check in when we looked at the condition of the hotel we had to find another place to stay . The hotel was so filthy . We want full refund as we did not stay there

6/10 (普通)

Jasmindar

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property looks nice from the outside with well manicured landscape but the room I had looked like a run down motel. It had dirty black carpet which was a big turn off. The facility is very old and dated. Nothing was updated in my room.
2023 年 10 月に 1 泊滞在

6/10 (普通)

GEORGINA

気になった点 : スタッフとサービス、施設のコンディションと設備
They had used some sort of chemical to spray the room with and the stench was unbearable upon check in.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Craig

Not a thing was good about this place, no pool, no food, no bar , no internet. I had to walk 1/2 mile for anything you wanted. Please do not recommend this place. I left 3 days early to come home, no refund, but it was your fault.
2023 年 8 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Children enjoyed too!!
Everyone enjoyed the comfort of the surroundings and hotel rooms.
2023 年 8 月に 2 泊滞在
Deepshからの返信 (投稿日 : 2023 年 9 月 26 日)
Bula, Thank you so much for taking the time to reply, much appreciatedvinaka

8/10 (良い)

Maureen

2023 年 8 月に 1 泊滞在

6/10 (普通)

Parshu

家族旅行
It was ok
2023 年 7 月に 2 泊滞在

4/10 (不満)

Francis

2023 年 8 月に 3 泊滞在

4/10 (不満)

Francis

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
No value for money
For the price of the rooms. It wasnt worth it. Only one toom had ac , the rest of the unit had fans. The onsite restaurant was closed food had to be purchased outside. I had 2 rooms and had requested they be as close to each other as possible but ended up being on opposite ends of the property. The property also looks run down and looks like it might shut down at some point.
2023 年 8 月に 2 泊滞在

2/10 (非常に不満)

Susan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
DO NOT STAY HERE!!!! EXPEDIA NEEDS TO REMOVE THIS ACCOMMODATION FROM THEIR SITE LIST- The receptionists had no idea, the cooked breakfast we paid extra for was terrible- it wasn’t a cooked breakfast at all it was a continental breakfast if that! ((instant coffee, stale cereal, 2 slices cold toast, half a banana, full cream milk- no alternative The room itself was disgusting- filthy shower, had to wear thongs in shower. The towels were stained, the linen old, the bed was old, the kitchen was not a “full kitchen” as described, the kitchen was dilapidated. There was no aircon in the family area only in the bedroom and who knows when or if that was last cleaned? Ceiling fan was ok but noisy. The toilet cistern ran 24/7. There was no restaurant on the property. No WI-FI available. The property was directly behind the airport runway so it was very noisy. There was no spare key so if we wanted our room “cleaned” we had to leave the key at reception. In room phone not working. It was on the whole old, filthy and dilapidated. In fact we left early because it was becoming quite depressing! As did others!!!!! DON’T STAY HERE 😡 Garden was actually quite nice and the pool was ok.
2023 年 7 月に 7 泊滞在

8/10 (良い)

Joy

Very friendly and very willing staff. The only things at fault was the pool which was discoloured. Maybe needs to be checked for chlorine on a weekly basis using pool test strips to keep the pool clear. I stayed there for 5 nights and the water contained a small amount of green algae.
2023 年 7 月に 7 泊滞在

4/10 (不満)

Rachael

家族旅行
気になった点 : 清潔度
We arrived around 4pm and one of 2 rooms was not ready until 6.30pm. The available room smelled of urine and was damp due to just having been cleaned. There were no blankets on the beds and the aircons were on and remote controls didn’t work to be able to turn them off. There were no pots or anything to cook in the kitchen. I had to go and follow up the key for the second room despite having been told I would get a phone call once our room was available. The pool was green. The staff were pleasant and apologetic and were obviously just doing their best. Perhaps more staffing would have helped. The location was convenient and the restaurant next door was great.
2023 年 7 月に 3 泊滞在

6/10 (普通)

julie

気になった点 : スタッフとサービス
Despite the property and facilities needing a good lift and new coat of paint. The location is convenient and the area quiet. Liked to be able to chill in the room while leaving the balcony door open, really liked the privacy of it.
2023 年 7 月に 2 泊滞在

8/10 (良い)

Praveen

2023 年 6 月に 6 泊滞在

6/10 (普通)

Wendy

2023 年 7 月に 2 泊滞在

6/10 (普通)

Michael

家族旅行
気になった点 : スタッフとサービス
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Vince

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location
2023 年 6 月に 3 泊滞在

6/10 (普通)

Bex

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Good location, a 10min walk to Smuggler's Cove & Wailoaloa beach. A few local restaurants and bars. 15min taxi ride to Port Denarau. The grounds of the property and pool area are lovely and well maintained. The complex buildings are run down and in need of maintenance work. We mostly had no hot water in our room and had cold showers all week. The staff were helpful and hospitable. We were mostly the only guests staying there. On a few occasions, there were people drinking heavily and partying - which in itself was fine but we had some drunken men banging on our door and shouting at 1.30am and overheard a very loud fight between a drunk couple at 6am on Sunday morning. As 2 female friends travelling together, these experiences were unsettling. There is security on site and I assume they shut this down fairly quickly but just an FYI - this is not the best option for solo female travellers. Better to stay around Smuggler's Cove area. I imagine GWV was a hive of activity before Covid. I hope that with some investment into repairing the property, it can be restored to its former glory.
2023 年 6 月に 7 泊滞在
Deepshikaからの返信 (投稿日 : 2023 年 6 月 20 日)
Bula BexThank you for taking out your time in reviewing us as it helps us to improve. I sincererly apologize for the issues you faced during your stay. we will look into these matters.Kind regardsDeepshika PillayDuty manager

2/10 (非常に不満)

Matt

2023 年 4 月に 1 泊滞在

8/10 (良い)

Maurice

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location and amenities
2023 年 3 月に 3 泊滞在
Deepshikaからの返信 (投稿日 : 2023 年 3 月 19 日)
Bula MauriceThank you for your positive feedback. We hope to see you again.VinakaDeepshika PillayGrand West Villas

8/10 (良い)

Rakesh

家族旅行
良かった点 : 清潔度
The furniture was old and the bedsheets were way old and room cleaning should be everyday rather than every two days.The location of the property is great and the landscape is superb.loved the gardens with native and local plants.

2/10 (非常に不満)

Zaid

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I would never stay there again. Photo was something else and in real it was so dirty amd stinking.
2022 年 7 月に 1 泊滞在
Grand West Villasからの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Zaid We sincerely apologise for not meeting your expectations. We have taken measures to address this.Your comments are important to us as this helps us improves our customer satisfaction level.

6/10 (普通)

Priyanka

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2022 年 7 月に 7 泊滞在
Grand West Villasからの返信 (投稿日 : 2022 年 7 月 27 日)
Bula Priyanka Thank you for booking at Grand West Villas. We hope you enjoyed your stay with us and looking forward to see you again soon.

4/10 (不満)

Navin

2022 年 6 月に 2 泊滞在

6/10 (普通)

Sweet

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There were tons of bugs. Bed bugs, cockroaches and mosquitoes. This hotel seemed more for locals. Virtually no restaurant. No other amenities. Pool is ok but needs a lifeguard as it’s way too overcrowded and kids are always left unattended at the water slides. Staff was helpful but need more training. Kitchen needs to be more stocked with cooking utensils. Overall ok for a long term stay if you can slum it.
2022 年 5 月に 5 泊滞在
Grand West Villasからの返信 (投稿日 : 2022 年 7 月 27 日)
Dear Sweet We sincerely apologise for not meeting your expectation and thank you for the constructive comments regarding our hotel facilities & amenties, we have taken measures to address this. Your comments are important to us as this helps us improves our customer satisfaction level.

2/10 (非常に不満)

Aditatila

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 1 月に 5 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
First of all, I reckon the staff did their best to serve the customers. But the facility of this hotel is old and like a motel. For example: 1 Rooms are separated by the internal door. If anyone on your next room talking or even switch on / off the light, you can hear clearly. And I don't understand the their hotel rules, customers bring cooking wares to cook and even stereo speakers to have party in the room is allowed? You can't sleep early if you have trip to islands next morning. 2 The white pillows are darker inside. If you check by removing the pilliow cover. 3 Bed light doesn't work. I've mentioned 3 times no one come to fix. I will not recommend you book this hotel if you are travellers from other countries. Actually, the fact is, during my 4 days stay, I never see any foreigners. This hotel might be the paradise for local residents to have parties. But not for oversea tourists. By the way, there is nothing for the staff to improve. The staff already did their best I believe. Enthusiastic and always try to help. It is the owner of the hotel needs to work on a lot things to make it better.
2019 年 12 月に 4 泊滞在
RMからの返信 (投稿日 : 2020 年 1 月 19 日)
Dear Anonymous Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. Also appreciate if date of stay is mentioned.

6/10 (普通)

Shivanjini

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Has da I Fx q USA da. va gTAq Rd was a as
2019 年 11 月に 3 泊滞在
RMからの返信 (投稿日 : 2019 年 11 月 26 日)
Thank you for the review and not able to understand the comments but we hope that you enjoyed your stay with Grand West

4/10 (不満)

宿泊されたお客様

カップルで旅行
気になった点 : スタッフとサービス
Staff weren’t very friendly when we arrived , no breakfast available .had dinner in restranaut at but got rip off .
2019 年 11 月に 1 泊滞在
RMからの返信 (投稿日 : 2019 年 11 月 26 日)
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. We will take measure to address your comments with the department concern.

4/10 (不満)

Shivanjini

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 11 月に 5 泊滞在
RMからの返信 (投稿日 : 2019 年 11 月 26 日)
Dear Shivanjini Appreciate the rating and will ensure that we work on the comments that you have provided us in your previous reviews.

2/10 (非常に不満)

Mette

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 6 泊滞在

10/10 (非常に良い)

Marsha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good for a layover
We were only spending the night but found it clean and functional. the pool looked nice. The food was delicious and the staff very nice. The WiFi costs but we were handed a phone to text our kids that we were OK, which I thought was very hospitable. It is located out of town a small distance.
2019 年 9 月に 1 泊滞在
RMからの返信 (投稿日 : 2019 年 10 月 3 日)
Thank you again for sharing your experience, and we will always look forward to welcome you back at the Grand West Villas .

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not stay here but went to my room and looked around. I was so shocked and disappointed that I called around by phone,found other accomodation and then checked out. The only nice thing that was the same in the photos was the pool. The room was small, dirty and there were three outside doors which could be easily broken into, making me fearful to stay.
2019 年 9 月に 4 泊滞在
RMからの返信 (投稿日 : 2019 年 10 月 2 日)
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level Your comments on the room has been addressed with the department concern. And also to mention that we are now in the process of doing room renovation. We hope that you will consider staying with us and perhaps try our other room categories which might be more suitable for your requirements

4/10 (不満)

Geets

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bathroom had leaks, took 3 calls to get that sorted. WIFI was down and no one bothered informing me,no apology either. Some staffs in office were rude
2019 年 4 月に 7 泊滞在
RMからの返信 (投稿日 : 2019 年 9 月 25 日)
Dear Geets We are disappointed that you did not enjoy your stay with us and we sincerely apologize for this Thank you for highlighting your concerns. This was brought to the attention of the department concern for their action and improvement. Once again thank you for the review as this help us to improve in our guest service.

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice pool and friendly staff. Close to airport. Room felt a bit outdated.
2019 年 9 月に 1 泊滞在
RMからの返信 (投稿日 : 2019 年 9 月 18 日)
Thank you for the positive rating for Grand West Villa. We appreciate your comments about the room and we wish to advise you that we are now in the process of doing room renovation and we can show this to you on your next holiday trip to Fiji. Vinaka vakalevu.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the fact that as soon as I got my studio room which was not what I was expecting I asked for an upgrade and I was given a lovely villa which was clean and very comfortable. I didn't like the fact that wifi was to obtained at a very high cost each day
2019 年 9 月に 5 泊滞在
RMからの返信 (投稿日 : 2019 年 9 月 9 日)
Dear Anonymous Thank you for the review and it was good to know that you enjoyed your room upgrade. Your comments on the wifi has been highlighted to the department concern and the management. We look forward to seeing you again on your next holiday.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
2019 年 8 月に 1 泊滞在
RMからの返信 (投稿日 : 2019 年 8 月 28 日)
Dear Anonymous Thank you for rating your recent stay at Grand West. and we look forward to hosting your next holiday to Fiji.