Musicians' Village

Regarding the staff, it depended on who was at the front desk. We had a few great ones and then we had to sever terrible ones. The property was not well maintained. It was in a very bad side of town. I felt like I was duped from their ratings and from the hotel.com ratings. They had no refrigerator or microwave in any of the rooms. They also had no ice machines. So you would have to go downstairs to the front desk and ask them if they could fill up an ice bucket or a cooler. The pool was very small and dirty. I wouldn’t stick my toes in it let alone swim. The only thing positive I would say about the Dew Drop Inn was the room was clean, but they never came back to clean it any other day except the day that you checked in.

This was a lovely stay. The hotel is centrally located and was clean and nice. If I was rating the hotel alone I would rate it 5 stars. Unfortunately, Parker in Guest Services is the reason I will not be recommending anyone stay. The hotel is very quick to bait and switch. When booking you will be told there are “resort fees.” I was fine with this upon booking and still would be it it was what they said it was. Upon arrival you’ll be told your room has been “paid in full” and a $240 hold is placed for incidentals or valet. You are then handed a “free” water bottle, and coupon for excursions and $15 credit in the hotel for each day. After you check out you’ll realize it was not paid in full. Additionally, the “free” items are not free but the mandatory additional fee that you were under the impression was already paid. Parker is rude and hung up on me when I was reasonably flustered. She also claims she is the manager despite continually speaking over me, being rude, and frankly, unprofessional. It’s slow season and the hotel is doing everything they can to take advantage. Those additional “amenities” are things you already pay for and not “resort fees.” Parker will claim the fees are mandatory. I fail to realize what is mandatory about a dinky water bottle, credits for tours and credits for a dingy restaurant. But alas. Take your money elsewhere.